Sachem Center for Health and Rehabilitation
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 16 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
Bottom 25% in MA · Below recommended RN staffing · Worst in AZURE HEALTHCARE chain · $65,753 in fines · Missing required sprinkler systems
What this means for your family
While the facility offers a robust activities program and dedicated nursing staff, the recent reports of missing personal belongings and administrative negligence are significant red flags. If you consider this facility, I strongly recommend touring the specific unit your loved one would occupy to check for cleanliness and asking management directly about their protocol for tracking resident property.
Google Reviews
Google Reviews
16 reviews on Google“Sachem Center for Health and Rehabilitation receives highly polarized feedback, with some families praising the attentive nursing and rehab staff, while others report severe issues with management and facility conditions. Recurring criticisms focus on poor administrative communication, missing personal belongings, and unpleasant odors, contrasting sharply with reports of a clean environment and engaging activities.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and supportive nursing staff
- Effective rehab therapy team
- Engaging resident activities and events
- Professional admissions process
Concerns
- Poor management and administrative responsiveness (mentioned by 3 reviewers)
- Unpleasant facility odors (urine smell) (mentioned by 2 reviewers)
- Loss or theft of resident personal belongings (mentioned by 2 reviewers)
- Poor quality of food (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 17 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed some families have shared great things about your rehab therapy team; could you tell me more about how that team supports residents during their recovery?
- 2How does the facility manage daily cleaning and maintenance to ensure a fresh and comfortable environment for all residents?
- 3What is the process for communicating important medical updates or changes in condition to family members?
- 4Could you describe the daily activity calendar and how you keep residents engaged with social events?
- 5How do you ensure that residents' personal belongings are kept safe and organized within their rooms?
- 6What are the meal options like, and how do you accommodate specific dietary needs or preferences?
Personalized based on this facility's data
Key Review Excerpts
“The professionalism, competence, and sincere care for patients and family members has been exemplary.”
“She has so much fun at the various events they schedule, like the Halloween party and most recently, the New Year’s Eve celebration!”
“The staff is overwhelmed and understaffed, but it's the management that's truly the problem.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
8
measures
Residents needing more daily help over time
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Sachem Center has had 43 deficiencies across three surveys, with all issues reportedly corrected but some problems recurring. The most frequent concerns involve care planning and resident assessment, medication management, and staff training and administration. Notably, pressure ulcer care issues appeared in both 2024 and 2025, suggesting potential ongoing challenges in this critical area of resident care and safety.
Apr 4, 2025Routine7
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Environmental Deficiencies
Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Feb 6, 2024Routine28
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Administration Deficiencies
Provide training in compliance and ethics.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Administration Deficiencies
Develop, implement, and/or maintain an effective training program for all new and existing staff members.
Administration Deficiencies
Develop, implement, and/or maintain an effective training program that includes effective communications for direct care staff members.
Administration Deficiencies
Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
Infection Control Deficiencies
Include as part of its infection prevention and control program, mandatory training that includes written standards, policies, and procedures for the program.
Administration Deficiencies
Provide behavior health training consistent with the requirements and as determined by a facility assessment.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Administration Deficiencies
Have an agreement with at least one or more hospitals certified by Medicare or Medicaid to make sure residents can be moved quickly to the hospital when they need medical care.
Administration Deficiencies
Follow rules about disclosure of ownership requirements and tell the state agency about changes in ownership and/or administrative personnel.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Apr 20, 2022Routine8
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Federal Penalties
Fine
Apr 4, 2025
$40,984
Fine
Feb 6, 2024
$8,330
Fine
Feb 6, 2024
$16,439
Ownership & Operations
Who Operates This Facility
Sachem Center for Health and Rehabilitation
for profit
Chain Affiliation
Azure Healthcare
6 facilities nationwide
Chain avg rating: 1.3/5 · Rank 3 of 6 (Worst)
Ownership & Management
Owners
Oc Sachem Center LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
16 reviews from families & visitors
Official Website
Visit sachemrehab.com
Medicare data downloads
Original nursing home datasets
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