St Joseph Manor Health Care INC
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 50 Google reviews
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What this means for your family
While many families report excellent, compassionate care, there are recurring, serious reports of understaffing and hygiene issues, particularly at night. We strongly recommend visiting the facility during off-hours and asking specifically about the staff-to-patient ratio on the unit your loved one would occupy.
Google Reviews
Google Reviews
50 reviews on Google“St Joseph Manor Health Care Inc receives highly polarized feedback, with many families praising the compassionate, attentive staff and clean environment for long-term care. However, a significant number of reviewers report serious concerns regarding chronic understaffing, poor hygiene, and neglect, particularly in the dementia unit and during night shifts.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Clean and well-maintained facility
- Strong rehab and therapy team
- Professional and caring management
Concerns
- Severe understaffing leading to neglect (mentioned by 6 reviewers)
- Presence of mice/rodents in the facility (mentioned by 2 reviewers)
- Poor communication and lack of responsiveness from administration (mentioned by 3 reviewers)
- Inadequate hygiene and personal care for residents (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 53 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's capacity of 118 residents, how do you ensure that each resident receives consistent, personalized attention for their daily hygiene and personal care needs?
- 2I noticed some concerns regarding facility maintenance; could you walk me through your current pest control protocols and how you maintain the cleanliness of living areas?
- 3Could you describe the daily activity schedule for residents, and how do you encourage participation for those who may need extra support or engagement?
- 4With the current staffing levels, what specific systems are in place to ensure that communication between nursing staff and family members remains proactive and responsive?
- 5How does your team manage medication administration to ensure accuracy and safety, especially during shift changes?
- 6In the event of a medical emergency, what is your established protocol for stabilizing a resident and notifying their family members immediately?
Personalized based on this facility's data
Key Review Excerpts
“My mother in law was at Saint Joseph for two years. Every staff member that i encountered from nurses, housekeeping, maintenance was not only professional, they were kind and caring.”
“My father was there for 2 week rehab to gain strength. He was released with them stating he had improved significantly and was in icu the next day. They failed to care for simple needs such as cleaning his dentures or taking care of his feet even though he is diabetic!”
“The facility is clean and the staff from management to the nurses and the CNAs care for her as though she were family. I’m there every day and I watch not only how they care for her but also the residents that don’t have visitors and the care is the same.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
8
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents with pressure sores (bedsores)
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
St Joseph Manor has 21 deficiencies across three surveys with all violations reportedly corrected by the facility. The most recurring issues involve medication management, care planning, and infection control. Problems with medication safety and care plan development have persisted across multiple surveys from 2023 to 2025, suggesting ongoing challenges in these critical areas despite correction claims.
Dec 11, 2025Routine4
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nov 6, 2024Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Aug 4, 2023Routine8
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Ownership & Operations
Who Operates This Facility
St Joseph Manor Health Care INC
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
50 reviews from families & visitors
Official Website
Visit sjmbrockton.com
Medicare data downloads
Original nursing home datasets
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