Royal Oak Nursing & Rehab Ctr
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 92 Google reviews

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What this means for your family
This facility features a highly regarded rehabilitation team and many staff members who are praised for their compassion. However, families should be aware of recurring reports regarding slow response times and inconsistent hygiene care. We strongly recommend visiting during off-hours to observe staffing levels and asking management directly about their protocols for call-light response and medication oversight.
Google Reviews
Google Reviews
92 reviews on Google“Royal Oak Nursing & Rehab Center receives highly polarized feedback, with many reviewers praising the therapy department and staff kindness while others report severe lapses in medical care and hygiene. Families often express deep satisfaction with the facility's atmosphere and responsiveness, yet critical reports highlight issues with call light response times, cleanliness, and medication management. Potential families should carefully weigh the strong rehabilitation outcomes against the significant concerns regarding consistent staffing and basic patient care.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation and therapy services
- Warm and compassionate nursing staff
- Clean and well-maintained facility environment
- Engaging resident activities and social events
Concerns
- Slow or non-existent response to call lights (mentioned by 5 reviewers)
- Poor hygiene and lack of basic patient care (bathing/brief changes) (mentioned by 5 reviewers)
- Medication management errors (mentioned by 3 reviewers)
- Theft or loss of personal belongings (mentioned by 3 reviewers)
- Inconsistent communication between staff and families (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 94 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard great things about the therapy and rehab services here; could you tell us more about how the rehab team works with residents to meet their physical goals?
- 2How do you ensure that call lights are answered promptly, especially during the busier night shifts or meal times?
- 3What specific protocols do you have in place to ensure medication is administered accurately and on schedule every day?
- 4How does the nursing staff coordinate with families to keep us updated on any changes in our loved one's health or daily care?
- 5Could you describe the daily schedule for social events and how you help residents stay engaged with the community?
- 6What is the process for monitoring and protecting residents' personal belongings to prevent anything from going missing?
Personalized based on this facility's data
Key Review Excerpts
“The staff there are truly amazing from administration to nurses, rehab, housekeeping, maintenance and laundry staff we're always very professional, kind, compasionate, helpful and caring.”
“My 94 year Mom was here for 1 month due to a broken ankle. The care was subpar at best. They did not bathe her for the first 12 days of her stay but gave her wipes to wash herself. They left her in a soiled brief over night.”
“I stayed here for 3 months. I would rate it iffy. Some of the aids were great but some were not so great. I was frustrated more than once trying to get changed.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
4
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Royal Oak Nursing & Rehab Center has significant inspection concerns, with families filing complaints that led to deficiencies including a serious medication error in 2024. The facility shows recurring problems with fire safety, electrical systems, and infection control across multiple surveys from 2019-2024. While most issues have correction dates, the pattern of repeated safety violations and recent complaint-triggered deficiencies regarding medication management and infection control warrant careful consideration.
Aug 7, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 23, 2024Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Sep 16, 2024Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Mar 28, 2024Routine14
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Feb 10, 2022Routine19
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Jul 11, 2019Routine14
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Resident Rights Deficiencies
Assure the security of all personal funds of residents deposited with the facility.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Sep 16, 2024
$8,970
Ownership & Operations
Who Operates This Facility
Royal Oak Nursing & Rehab Ctr
for profit
Chain Affiliation
Embassy Healthcare
35 facilities nationwide
Chain avg rating: 2.5/5 · Rank 8 of 37
Ownership & Management
Owners
Embassy Healthcare Holdings INC
Owner · Organization
2020 Gsr Dynasty LLC
Owner (parent company) · Organization
Aaron Handler Family Dynasty Trust
Owner (parent company) · Organization
Ah Dynasty LLC
Owner (parent company) · Organization
George S. Repchick 2020 Family Dynasty Trust
Owner (parent company) · Organization
Handler, Aaron
Owner (parent company)
Repchick, George
Owner (parent company)
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
92 reviews from families & visitors
Official Website
Visit embassyhealthcare.net
Medicare data downloads
Original nursing home datasets
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