Greenbrier Health Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 116 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (24 vs median 8.0)
- High staff turnover (62%)
Bottom 25% in OH · Below recommended RN staffing · Worst in COMMUNICARE HEALTH chain · $9,750 in fines
What this means for your family
While the therapy department is frequently praised, the recurring, severe reports of neglect and poor hygiene are major red flags. If you are considering this facility, you must conduct an unannounced visit, specifically checking the cleanliness of rooms and observing staff response times to call lights before making a decision.
Google Reviews
Google Reviews
116 reviews on Google“Greenbrier Health Center receives highly polarized feedback, with many families reporting severe neglect, poor hygiene, and chronic understaffing that leads to delayed response times for basic needs. While a segment of reviewers praises the physical and occupational therapy departments, these positive experiences are frequently overshadowed by recurring reports of residents being left in soiled conditions, poor food quality, and unprofessional management.”
Quality Themes
Tap a score for detailsStrengths
- Highly regarded physical and occupational therapy teams
- Clean, modern-looking common areas
- Select compassionate individual nursing staff
Concerns
- Chronic understaffing leading to neglect (mentioned by 18 reviewers)
- Poor hygiene and unsanitary room conditions (mentioned by 9 reviewers)
- Inadequate food quality and missing meal items (mentioned by 8 reviewers)
- Unresponsive management and poor communication (mentioned by 7 reviewers)
- Failure to manage medical needs or pressure wounds (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 117 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure residents receive timely assistance with hygiene and daily personal care?
- 2I noticed the therapy department is highly regarded; how do you integrate those therapy goals into the daily routine of residents who aren't currently in active sessions?
- 3Could you walk me through your process for ensuring meal orders are accurate and that residents receive the proper nutrition and assistance they need during dining hours?
- 4What is your facility's current system for keeping families updated on changes in a resident's health status, and who is the primary point of contact for these communications?
- 5With 24 recent state-reported deficiencies, what specific steps has management taken in the last few months to improve oversight and ensure consistent quality of care?
- 6How do you manage the monitoring and treatment of skin integrity, such as pressure wounds, to ensure residents remain comfortable and healthy?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapy and occupational therapy team was top notch…….. that’s all I have for good.”
“My Mother's in Greenbrier Health Center and has had the Worst Care!!! She has fallen out of her wheelchair many times since she has been in there!!!”
“The wound team and nurses helped the wound heal enough that I was able to go home.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
6
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have repeatedly filed complaints against this facility, generating half of its 77 deficiencies across care quality, medication management, and infection control. Recurring problems include medication errors, inadequate nursing care, poor infection prevention, unsafe conditions, and food service issues. While the facility reports correcting each violation, the pattern of repeated deficiencies in core care areas, particularly medication safety appearing multiple times, suggests persistent quality concerns that families should carefully evaluate.
Oct 8, 2025Routine14
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Not hire anyone with a finding of abuse, neglect, exploitation, or theft.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Oct 8, 2025Complaint11
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Mar 7, 2025Complaint1
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Feb 11, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Sep 17, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 2, 2024Complaint3
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Ownership & Operations
Who Operates This Facility
Greenbrier Health Center
for profit
Chain Affiliation
Communicare Health
121 facilities nationwide
Chain avg rating: 2.8/5 · Rank 116 of 121 (Worst)
Ownership & Management
Owners
Consolidated Op Co., LLC
Owner · Organization
Consolidated Health Holdings, LLC
Owner (parent company) · Organization
Consolidated Health LLC
Owner (parent company) · Organization
Ne Baker Holdings, LLC
Owner (parent company) · Organization
The Stephen L. Rosedale 2012 Spousal Trust
Owner (parent company) · Organization
Odenthal, Richard
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
116 reviews from families & visitors
Official Website
Visit communicarehealth.com
Medicare data downloads
Original nursing home datasets
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