Parkside Villa
Strong Medicare quality ratings; families often praise highly effective and professional physical/occupational therapy team. Still worth an in-person visit.
based on 201 Google reviews
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What this means for your family
Parkside Villa is highly regarded for its physical and occupational therapy teams, making it a potentially strong choice for short-term post-surgical rehabilitation. However, families should be extremely cautious regarding long-term care or residents with dementia, as there is a consistent pattern of severe understaffing and neglectful nursing care. If you choose this facility, plan to visit frequently to monitor hygiene and medication schedules.
Google Reviews
Google Reviews
201 reviews on Google“Parkside Villa receives polarized feedback, with a clear divide between successful short-term rehabilitation patients and those requiring long-term, high-acuity care. While the therapy department is consistently praised for its effectiveness and professionalism, many families report severe issues with understaffing, poor communication, and neglectful nursing care, particularly regarding hygiene, call-light response times, and medication management.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective and professional physical/occupational therapy team
- Clean and well-maintained physical facility
- Compassionate and attentive individual staff members
- Successful outcomes for short-term rehab patients
Concerns
- Chronic understaffing leading to long response times for call lights (mentioned by 18 reviewers)
- Poor hygiene and neglect of basic resident needs (bathing, toileting, bed sores) (mentioned by 15 reviewers)
- Poor quality, unappealing, or inadequate food service (mentioned by 9 reviewers)
- Lack of communication and difficulty reaching nursing/administrative staff (mentioned by 8 reviewers)
- Inadequate care for residents with dementia or complex medical needs (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 203 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that resident and family input to improve daily operations?
- 2Given the current staffing levels, what specific protocols are in place to ensure call lights are answered promptly and resident needs are met in a timely manner?
- 3Could you walk me through your current process for ensuring consistent hygiene and skin care for residents who require assistance with daily tasks?
- 4I see your therapy team is highly regarded; how do you integrate their expertise into the daily care plans for residents who are not in short-term rehab?
- 5What steps are you taking to improve the variety and nutritional quality of the dining experience for residents?
- 6How does your nursing team coordinate communication with families, and what is the best way for us to get updates on our loved one's medical status?
Personalized based on this facility's data
Key Review Excerpts
“The absolute best part of PARKSIDE VILLA was the THERAPY! Mary Beth, Dina & Nick helped me during this recovery journey with my Physical Therapy & Occupational Therapy.”
“My dad was told to poop the bed his first weekend here when he said the bedpan was hurting him, he went weeks without being bathed, nurses would be constantly watching videos on their phones with call lights dinging.”
“My mother was admitted for rehab, And so far care is less than adequate. Aids sitting at the desk on there phone, my sister was incontinent, asked for help, 'her aide' was on break. NO ONE GOT UP TO ASSIST!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
4
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints against this facility, leading to 10 complaint-triggered deficiencies across recent surveys. The most recurring issues involve fire safety systems, medication management, and food service quality. While all deficiencies show correction dates, problems persist across multiple surveys, including repeated violations for fire alarm systems, smoking policies, and medication labeling that suggest ongoing operational challenges.
Apr 30, 2025Routine13
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Environmental Deficiencies
Have policies on smoking.
Apr 30, 2025Complaint4
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nov 7, 2024Complaint1
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Apr 30, 2024Complaint8
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 20, 2024Routine7
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jul 26, 2023Complaint1
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Ownership & Operations
Who Operates This Facility
Parkside Villa
for profit
Chain Affiliation
Legacy Health Services
10 facilities nationwide
Chain avg rating: 3.2/5 · Rank 3 of 14
Ownership & Management
Owners
Oh 10 Holdco LLC
Owner · Organization
Cc Oh10 Opco LLC
Owner (parent company) · Organization
Chavos221 Holdings LLC
Owner (parent company) · Organization
Chavos221 Irrv Tr
Owner (parent company) · Organization
Lionsview Opco Nr LLC
Owner (parent company) · Organization
Lionsview Sc LLC
Owner (parent company) · Organization
Living26 Holdings LLC
Owner (parent company) · Organization
Living26 Irrv Tr
Owner (parent company) · Organization
Sapphire143 Holdings LLC
Owner (parent company) · Organization
Sapphire143 Irrv Tr
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
201 reviews from families & visitors
Official Website
Visit parksidevillaohio.com
Medicare data downloads
Original nursing home datasets
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