North Park Care Center
Strong Medicare quality ratings; families often praise kind and attentive nursing staff. Still worth an in-person visit.
based on 15 Google reviews
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What this means for your family
While some families report a warm, caring environment, the recent reports of severe hygiene issues and pest infestations are deeply concerning. We strongly recommend conducting an unannounced visit to inspect the cleanliness of the facility and speaking directly with current residents about their daily experience before making a decision.
Google Reviews
Google Reviews
15 reviews on Google“North Park Care Center receives highly polarized feedback, with some residents and families praising the staff's kindness and the quality of care, while others report severe concerns regarding facility maintenance and hygiene. While some reviewers highlight a personal, non-institutional feel, recent reports of pest issues and neglect suggest significant inconsistencies in the standard of care provided.”
Quality Themes
Tap a score for detailsStrengths
- Kind and attentive nursing staff
- Responsive administrative and admissions team
- Personalized, non-institutional management style
Concerns
- Poor facility maintenance and hygiene standards (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 16 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the smaller size of North Park Care Center with 34 residents, how does your team ensure that the personalized, non-institutional atmosphere is maintained throughout the daily routine?
- 2I noticed your nursing staff is highly regarded for being attentive; could you walk me through how your team coordinates care to ensure that level of personal connection for every resident?
- 3We want to ensure our loved one is in a comfortable environment, so could you share your current process for routine deep cleaning and how you maintain facility standards on a daily basis?
- 4With your 5-star CMS health inspection rating, what specific protocols do you have in place to ensure that high standard of safety and care is consistently upheld?
- 5Could you describe a typical afternoon or weekend activity schedule to help us understand how residents stay engaged and social within the home?
- 6How does your nursing team manage medical emergencies or urgent health changes, and how quickly would our family be notified in those situations?
Personalized based on this facility's data
Key Review Excerpts
“The most loving and caring staff. Not the fanciest nursing home but you won’t get better care anywhere!”
“The people working there are nothing but awesome. The staff are amazing and care about what they do and the people under their care.”
“My mom declined big time staying here for a month. Not happy at all. The aids ran in to pull her up.in bed and clean her up when they saw us coming through the door.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
8
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
North Park Care Center shows a concerning pattern of recurring fire safety and building maintenance issues across multiple surveys, with deficiencies in smoke detection systems, sprinkler maintenance, and electrical safety appearing repeatedly from 2019 through 2025. The facility also had problems with emergency preparedness and dietary services. While all deficiencies have correction dates, the persistence of similar safety violations suggests ongoing challenges with facility maintenance and oversight.
Mar 27, 2025Routine2
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Jul 7, 2022Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Jul 11, 2019Routine11
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Establish policies and procedures for sheltering.
Emergency Preparedness Deficiencies
Establish policies and procedures for volunteers.
Emergency Preparedness Deficiencies
Provide a means of sharing information on occupancy/needs.
Emergency Preparedness Deficiencies
Provide family notifications of emergency plan.
Ownership & Operations
Who Operates This Facility
North Park Care Center
for profit
Ownership & Management
Owners
Coury, John
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
15 reviews from families & visitors
Official Website
Visit northparkseniorliving.com
Medicare data downloads
Original nursing home datasets
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