Royal Columbian Senior Living
Families consistently rate this highly — reviewers highlight clean and well-maintained facility. Schedule a visit to confirm the fit.
based on 48 Google reviews
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What this means for your family
While the facility is often praised for its cleanliness and dining, the recurring, serious allegations regarding medication management and resident safety are deeply concerning. We strongly recommend that you conduct an unannounced visit and specifically ask for the facility's recent state inspection reports to verify how they address safety and staffing concerns.
Google Reviews
Google Reviews
48 reviews on Google“Royal Columbian Senior Living presents a highly polarized experience for residents and families. While some visitors praise the facility for its cleanliness, friendly staff, and quality meals, others report severe concerns regarding medication management, unprofessional leadership, and neglectful care practices. Families considering this facility should be aware of significant inconsistencies in the quality of care and communication reported by long-term residents and their advocates.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Friendly and attentive staff members
- Good quality dining options
- Active and engaging environment
Concerns
- Negligent medication management and refusal to administer pain relief (mentioned by 3 reviewers)
- Unprofessional and dismissive management/leadership (mentioned by 4 reviewers)
- Poor communication and lack of responsiveness to family concerns (mentioned by 3 reviewers)
- Inadequate oversight of resident safety and fall risks (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 51 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Could you walk us through the specific protocols in place for medication administration to ensure accuracy and timely delivery for residents?
- 2How does your leadership team typically handle family inquiries or concerns, and what is the standard timeframe for a follow-up response?
- 3With your focus on an active environment, could you share a few examples of the most popular social activities or outings residents are currently enjoying?
- 4What specific safety measures and monitoring systems are in place to help prevent falls and ensure resident well-being throughout the facility?
- 5How do you ensure that staff members are consistently trained and supported to maintain the high level of attentiveness that many families appreciate?
- 6In the event of a medical concern or a change in a resident's health status, what is your process for communicating updates to family members?
Personalized based on this facility's data
Key Review Excerpts
“I’m the daughter that asked you several times to give my dad a pain pill. Remember how you denied him? Refused to give it to him?”
“Part of his plan was for night shift caregivers to check on his room hourly to make sure he hadn’t fallen so apparently no one looked in on him or they would have known he was gone.”
“My mother lives here and I have seen some amazing things happening at Royal Columbian. She has lived her for many years and under the current management we have seen changes that warm my heart and bring my mother peace and security.”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
Jun 22, 2026EnforcementPenaltyReport
This is a Notice of Continued Stop Placement Order. The order was originally imposed on Feb 19, 2026, continued on March 29, 2026, and continued again on June 22, 2026 based on a Statement of Deficiencies dated June 8, 2026.
Jun 17, 2026Enforcement$400.00Report
This is a recurring deficiency previously cited on April 10, 2024. A civil fine of $400.00 was imposed.
The licensee failed to coordinate services with an external health care provider consistent with a resident's negotiated service agreement, preventing timely involvement during a medical change in condition requiring hospitalization.
Jun 8, 2026Enforcement$2,500.00Report
The letter imposes civil fines totaling $2,500.00 ($1,500 for fire safety violations and $1,000 for disaster preparedness) and continues a stop placement order first imposed on February 19, 2026.
Failure to develop and maintain a current, comprehensive disaster preparedness plan.
Failure to maintain compliance with Washington State Patrol Fire Protection Bureau; found in violation of two codes on reinspection.
Jun 4, 2026EnforcementPenaltyReport
This is a letter confirming a Continued Stop Placement Order. The order was effective immediately upon verbal notice on February 19, 2026, and continued upon verbal notice on March 29, 2026.
Failed to develop and maintain a current disaster plan with necessary information and procedures.
Failed to maintain compliance with Washington State Patrol Fire Protection Bureau (two codes in violation) and City of Kennewick Municipal Codes (public nuisance).
Jun 4, 2026EnforcementPenaltyReport
This is a Notice of Continued Stop Placement Order. The order was originally imposed via verbal notice on February 19, 2026, and written notice dated February 20, 2026; it was continued by verbal notice on March 29, 2026, based on a Statement of Deficiencies dated March 26, 2026.
Jun 1, 2026Enforcement$500.00Report
Letter serves as notification of a $500.00 civil fine. This was a recurring deficiency cited previously on December 12, 2024, and October 10, 2024.
Licensee failed to ensure assessments were completed for residents with identified issues and failed to complete annual full assessments for two residents, leading to risks of unmet needs and unsafe handling of flammable materials.
Jun 1, 2026Enforcement$800.00Report
This letter serves as a notice of a civil fine of $800.00. The violation is noted as a recurring citation (previously cited July 29, 2025, and October 31, 2023).
The licensee failed to determine the circumstances and develop interventions when incidents occurred for one resident, putting the resident at risk of harm.
May 14, 2026Investigation
This letter addresses two prior reports (77357 and 70539). The findings for 70539 were previously noted as corrected.; Facility is a repeat offender for medication system deficiencies. Resident 1 suffered a pelvic fracture and severe medical complications due to medication management failure.; The facility acknowledged awareness of inconsistencies in their notification process and stated they were trying to make the process more efficient.
The Department completed a follow-up inspection and found no deficiencies; previously cited deficiencies for this regulation were corrected.
The facility failed to ensure residents received medications as prescribed for 3 of 4 sampled residents, resulting in missed/late medications, improper administration, and emergency hospitalization.
The facility failed to investigate and document medication errors or develop preventive measures for 2 of 3 residents involved in incidents.
The facility failed to immediately report medication errors resulting in negative outcomes (hospitalization) to the department's Complaint Resolution Unit.
The facility failed to notify the department case manager when a resident returned to the facility and was subsequently transferred to the hospital, resulting in payment inconsistencies.
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
48 reviews from families & visitors
Official Website
Visit greenlakeseniorliving.com
Medicare data downloads
Original nursing home datasets
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
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