Ciel Senior Living of the Tri-Cities
Limited public data on Ciel Senior Living of the Tri-Cities. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 26 Google reviews
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What this means for your family
While the facility is physically beautiful and offers engaging activities, the recurring reports of communication failures regarding resident health are a critical red flag. Before choosing this facility, demand a written policy on how and when families are notified of health changes, and speak directly with current families about their experience with management responsiveness.
Google Reviews
Google Reviews
26 reviews on Google“Ciel Senior Living of the Tri-Cities receives highly polarized feedback, with some families praising the facility's beautiful grounds and compassionate care, while others report severe failures in communication and end-of-life protocols. Critical reviews allege neglect, unprofessional management, and a lack of transparency regarding resident health, while positive reviews highlight a family-like atmosphere and attentive staff.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, well-maintained grounds
- Attentive care staff
- Engaging activities and courtyard spaces
- Responsive management for some families
Concerns
- Failure to notify families of critical health decline or death (mentioned by 3 reviewers)
- Allegations of neglect and poor medication management (mentioned by 2 reviewers)
- Unprofessional management and poor staff treatment (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 49 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed the courtyard spaces are highly regarded; could you walk us through how residents typically spend their time outdoors and what kind of social activities are organized there?
- 2We want to ensure we stay closely involved in our loved one's health journey; could you explain your specific protocol for notifying families when there is a change in a resident's condition or a health emergency?
- 3Medication management is very important to us, so could you describe the oversight process your team uses to ensure accuracy and consistency for residents?
- 4I see that management has been active in responding to feedback online; how do you foster a culture of open communication between your staff and family members?
- 5Given the size of the community, how do you ensure that each resident receives consistent, personalized attention from the care team throughout the day and night?
- 6What steps are taken to support staff retention and morale, as we believe a happy team leads to the best care for our loved ones?
Personalized based on this facility's data
Key Review Excerpts
“They didn't bother telling us that our grandma was dying until she was just a handful of hours away. They never once called us about our grandma's failing health.”
“The care he received during his memory loss, physical decline and hospice care was amazing. Any concerns we had were address quickly and with kindness.”
“He was dehydrated, starved and hadn’t had ANY of his medication. We lost him not long after he arrived in this “community”.”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
Dec 29, 2025Fire25Report
Facility was initially Disapproved on 4/21/2025. Follow-up inspection on 8/25/2025 marked most items as corrected, with specific exceptions noted.; Approval Status: Disapproved. Next inspection scheduled on or after: 5/21/2025.
Open junction boxes found in multiple locations (NW2-L3, NW1-L3, NW1-L2, NW1-L1, NE1-L1, NE1-L2).
Unproved and/or unfused powerstrips or cubes used in multiple rooms and offices.
Extension cords in use in telecom room and salon.
Elevator Room covers for primary and alternate recall removed.
Breaches found in fire-resistance-rated construction in various storage and utility rooms.
Staff breakroom door blocked open, inhibiting self-closer.
No documentation of 4-year fire/smoke damper inspection. Scheduled for Sept.
Deficiency from July 2024 hydrostatic test has not been corrected.
Fire extinguisher by Room 115 was undercharged.
System NAC #1 and #2 were silenced; staff reported the panel was damaged by a contractor; missing annual and semi-annual inspection documentation; missing circuit breaker locks and red markings on specific breakers.
A deficiency noted on the July 2024 hydrostatic test report has not been corrected.
Battery-powered emergency lights failed in the Automatic Transfer Switch Room, Emergency Electrical Room, and Elevator Room.
Unsecured compressed gas cylinders found in kitchen storage, Room 107, and Room 114.
Panel N2-H1 circuit space 42 lacks a cover; Life Enrichment Office has a broken electrical receptacle cover.
Powerstrips/cubes daisy-chained in multiple locations (Exercise room, Nursing office, Reception, Salon).
Executive Director's Office space heater lacked tip-over protection.
Unable to provide annual fire-resistance-rated construction inspection documentation.
No documentation for annual rated door inspections provided.
Doors in Rooms 309, 231, and cross corridor did not latch during testing.
Missing records for quarterly sprinkler inspections; lack of 5-year internal pipe inspection; corrosion on cooler sprinkler head; dusty sprinkler heads.
Manual fire alarm pull station in the receiving area is blocked by a coffee maker.
Facility unable to provide documentation of smoke detector sensitivity testing for the past five years.
Facility unable to provide documentation of carbon monoxide alarm testing for the past twelve months.
Emergency generator logs from April 2 to November 25, 2024, lacked start and end times.
November 20, 2024, fire drill report incomplete; missing required data such as location, device used, and evacuation specifics.
Oct 20, 2025DisputeCleanReport
This is a letter regarding an Informal Dispute Resolution (IDR) process for a Statement of Deficiencies dated September 10, 2025. The request to change the Statement of Deficiencies was denied.
Sep 10, 2025Investigation
A separate cover letter indicates that a follow-up inspection on 01/13/2026 found no deficiencies (Compliance Determination 69523).
The facility failed to provide documentation for a required four-year fire/smoke damper inspection, which was noted in both the initial inspection on 04/21/2025 and a follow-up on 08/25/2025.
Aug 25, 2025Fire25Report
Facility status is Disapproved. Multiple items marked as 'Corrected' in the progress report pages, but some persist or represent ongoing maintenance documentation issues.; Approval Status: Disapproved. Next inspection scheduled on or after 5/21/2025.
Multiple open junction boxes observed (NW2-L3, NW1-L3, NW1-L2, NW1-L1, NE1-L1, NE1-L2).
Panel N2-H1 circuit space 42 missing cover; broken electrical receptacle cover in Life Enrichment Office.
Power strips/cubes daisy-chained in multiple locations.
Space heater without tip-over protection used in Executive Director's Office.
Missing documentation for annual fire-resistance-rated construction inspection.
Missing documentation of annual rated door inspections.
Doors in Room 309, 231, and cross-corridor did not latch properly.
Missing documentation for quarterly inspections and 5-year pipe inspection; visual corrosion on cooler head; excessive dust in some locations.
Deficiency noted in July 2024 hydrostatic test report not corrected.
Improper use of unapproved/unfused power strips and cubes in multiple locations throughout the facility.
Extension cords in use in telecom room and salon.
Covers for primary and alternate elevator recall missing.
Unsealed penetrations in fire-resistance-rated construction in multiple storage rooms and corridors.
Staff breakroom door blocked open, inhibiting self-closer.
Missing documentation of fire/smoke damper testing for the past four years.
Extinguisher by Room 115 undercharged.
Coffee maker blocking manual fire alarm pull station.
Fire alarm system NAC circuits 1 and 2 were silenced; missing annual and semi-annual inspection/testing documentation; missing circuit breaker locks and red 'FIRE ALARM CIRCUIT' labels on specific breakers.
A deficiency noted on the July 2024 hydrostatic test report has not been corrected.
Battery-powered emergency lights failed to illuminate in the Automatic Transfer Switch Room, Emergency Electrical Room, and Elevator Room.
Unsecured compressed gas cylinders found in Kitchen storage, Room 107, and Room 114.
Facility unable to provide documentation of smoke detector sensitivity testing within the past five years.
Facility unable to provide documentation of carbon monoxide alarm testing for the past twelve months.
Emergency generator documentation from April 2, 2024, through November 25, 2024, lacked meter start and end times.
November 20, 2024 fire drill report missing location, device used, and other required documentation elements.
Apr 29, 2025Dispute
The Statement of Deficiencies dated March 13, 2025, was deleted in its entirety following the Informal Dispute Resolution (IDR) process.
Deleted following IDR process
Deleted following IDR process
Oct 9, 2024Inspection17Report
Letter references two compliance determinations: #48446 (corrected) and #45016 (completed 08/13/2024).; Report details medication administration errors regarding timing for Residents 4 and 6, and failure to investigate accidents/incidents for Residents 7 and 8.
Deficiency corrected.
Deficiency corrected.
Deficiency corrected.
Deficiency corrected.
Deficiency corrected.
Deficiency corrected.
Deficiency corrected.
Deficiency corrected.
Deficiency corrected.
Deficiency corrected.
Deficiency corrected.
Deficiency corrected.
Deficiency corrected.
Deficiency corrected.
Deficiency corrected.
Facility failed to document and thoroughly investigate the circumstances of resident incidents (Resident 7 falls, Resident 8 skin tear/bruising) and institute preventative measures.
Facility failed to notify the department in writing within ten calendar days of a change in administrator.
May 23, 2024Enforcement$1,500.00Report
Letter details an Imposition of Civil Fine of $1,500.00 related to the cited deficiency.
Facility staff entered resident apartments without permission and removed personal belongings without consent for four residents, resulting in emotional and psychosocial distress.
May 23, 2024Investigation
A separate cover letter indicates that a follow-up inspection on 2024-07-19 found no further deficiencies for compliance determination 39809 and 44396, confirming the prior deficiencies were corrected.
Facility staff entered residents' apartments without permission, removed personal belongings (bed canes, medications), and performed unannounced searches, causing emotional and psychosocial distress.
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
26 reviews from families & visitors
Official Website
Visit cielseniorliving.com
Medicare data downloads
Original nursing home datasets
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
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