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Limited public data on Ciel Senior Living of the Tri-Cities. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 26 Google reviews
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Every family's needs are unique. We encourage you to visit Ciel Senior Living of the Tri-Cities in person, speak with staff and current residents' families, and trust your instincts. The data on this page provides a starting point, but your personal impression matters most.
Ciel Senior Living of the Tri-Cities receives highly polarized feedback, with some families praising the facility's beautiful grounds and compassionate care, while others report severe failures in communication and end-of-life protocols. Critical reviews allege neglect, unprofessional management, and a lack of transparency regarding resident health, while positive reviews highlight a family-like atmosphere and attentive staff.
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Distribution · 49 analyzed
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Key Review Excerpts
“They didn't bother telling us that our grandma was dying until she was just a handful of hours away. They never once called us about our grandma's failing health.”
“The care he received during his memory loss, physical decline and hospice care was amazing. Any concerns we had were address quickly and with kindness.”
“He was dehydrated, starved and hadn’t had ANY of his medication. We lost him not long after he arrived in this “community”.”
Source: WA Dept. of Social & Health Services
Facility was initially Disapproved on 4/21/2025. Follow-up inspection on 8/25/2025 marked most items as corrected, with specific exceptions noted.; Approval Status: Disapproved. Next inspection scheduled on or after: 5/21/2025.
Battery-powered emergency lights failed in the Automatic Transfer Switch Room, Emergency Electrical Room, and Elevator Room.
November 20, 2024, fire drill report incomplete; missing required data such as location, device used, and evacuation specifics.
Doors in Rooms 309, 231, and cross corridor did not latch during testing.
Missing records for quarterly sprinkler inspections; lack of 5-year internal pipe inspection; corrosion on cooler sprinkler head; dusty sprinkler heads.
Unable to provide annual fire-resistance-rated construction inspection documentation.
Emergency generator logs from April 2 to November 25, 2024, lacked start and end times.
No documentation for annual rated door inspections provided.
Panel N2-H1 circuit space 42 lacks a cover; Life Enrichment Office has a broken electrical receptacle cover.
Powerstrips/cubes daisy-chained in multiple locations (Exercise room, Nursing office, Reception, Salon).
Facility unable to provide documentation of carbon monoxide alarm testing for the past twelve months.
Open junction boxes found in multiple locations (NW2-L3, NW1-L3, NW1-L2, NW1-L1, NE1-L1, NE1-L2).
Extension cords in use in telecom room and salon.
Executive Director's Office space heater lacked tip-over protection.
Staff breakroom door blocked open, inhibiting self-closer.
Fire extinguisher by Room 115 was undercharged.
Unsecured compressed gas cylinders found in kitchen storage, Room 107, and Room 114.
No documentation of 4-year fire/smoke damper inspection. Scheduled for Sept.
Breaches found in fire-resistance-rated construction in various storage and utility rooms.
A deficiency noted on the July 2024 hydrostatic test report has not been corrected.
Elevator Room covers for primary and alternate recall removed.
Deficiency from July 2024 hydrostatic test has not been corrected.
Unproved and/or unfused powerstrips or cubes used in multiple rooms and offices.
Facility unable to provide documentation of smoke detector sensitivity testing for the past five years.
Manual fire alarm pull station in the receiving area is blocked by a coffee maker.
System NAC #1 and #2 were silenced; staff reported the panel was damaged by a contractor; missing annual and semi-annual inspection documentation; missing circuit breaker locks and red markings on specific breakers.
This is a letter regarding an Informal Dispute Resolution (IDR) process for a Statement of Deficiencies dated September 10, 2025. The request to change the Statement of Deficiencies was denied.
A separate cover letter indicates that a follow-up inspection on 01/13/2026 found no deficiencies (Compliance Determination 69523).
The facility failed to provide documentation for a required four-year fire/smoke damper inspection, which was noted in both the initial inspection on 04/21/2025 and a follow-up on 08/25/2025.
Facility status is Disapproved. Multiple items marked as 'Corrected' in the progress report pages, but some persist or represent ongoing maintenance documentation issues.; Approval Status: Disapproved. Next inspection scheduled on or after 5/21/2025.
Missing documentation for quarterly inspections and 5-year pipe inspection; visual corrosion on cooler head; excessive dust in some locations.
Missing documentation of annual rated door inspections.
Fire alarm system NAC circuits 1 and 2 were silenced; missing annual and semi-annual inspection/testing documentation; missing circuit breaker locks and red 'FIRE ALARM CIRCUIT' labels on specific breakers.
Missing documentation for annual fire-resistance-rated construction inspection.
Covers for primary and alternate elevator recall missing.
Unsecured compressed gas cylinders found in Kitchen storage, Room 107, and Room 114.
Facility unable to provide documentation of smoke detector sensitivity testing within the past five years.
Multiple open junction boxes observed (NW2-L3, NW1-L3, NW1-L2, NW1-L1, NE1-L1, NE1-L2).
November 20, 2024 fire drill report missing location, device used, and other required documentation elements.
Deficiency noted in July 2024 hydrostatic test report not corrected.
A deficiency noted on the July 2024 hydrostatic test report has not been corrected.
Coffee maker blocking manual fire alarm pull station.
Battery-powered emergency lights failed to illuminate in the Automatic Transfer Switch Room, Emergency Electrical Room, and Elevator Room.
Facility unable to provide documentation of carbon monoxide alarm testing for the past twelve months.
Extinguisher by Room 115 undercharged.
Panel N2-H1 circuit space 42 missing cover; broken electrical receptacle cover in Life Enrichment Office.
Space heater without tip-over protection used in Executive Director's Office.
Doors in Room 309, 231, and cross-corridor did not latch properly.
Unsealed penetrations in fire-resistance-rated construction in multiple storage rooms and corridors.
Missing documentation of fire/smoke damper testing for the past four years.
Power strips/cubes daisy-chained in multiple locations.
Improper use of unapproved/unfused power strips and cubes in multiple locations throughout the facility.
Extension cords in use in telecom room and salon.
Emergency generator documentation from April 2, 2024, through November 25, 2024, lacked meter start and end times.
Staff breakroom door blocked open, inhibiting self-closer.
The Statement of Deficiencies dated March 13, 2025, was deleted in its entirety following the Informal Dispute Resolution (IDR) process.
Deleted following IDR process
Deleted following IDR process
Letter references two compliance determinations: #48446 (corrected) and #45016 (completed 08/13/2024).; Report details medication administration errors regarding timing for Residents 4 and 6, and failure to investigate accidents/incidents for Residents 7 and 8.
Facility failed to document and thoroughly investigate the circumstances of resident incidents (Resident 7 falls, Resident 8 skin tear/bruising) and institute preventative measures.
Facility failed to notify the department in writing within ten calendar days of a change in administrator.
Deficiency corrected.
Deficiency corrected.
Deficiency corrected.
Deficiency corrected.
Deficiency corrected.
Deficiency corrected.
Deficiency corrected.
Deficiency corrected.
Deficiency corrected.
Deficiency corrected.
Deficiency corrected.
Deficiency corrected.
Deficiency corrected.
Deficiency corrected.
Deficiency corrected.
Letter details an Imposition of Civil Fine of $1,500.00 related to the cited deficiency.
Facility staff entered resident apartments without permission and removed personal belongings without consent for four residents, resulting in emotional and psychosocial distress.
A separate cover letter indicates that a follow-up inspection on 2024-07-19 found no further deficiencies for compliance determination 39809 and 44396, confirming the prior deficiencies were corrected.
Facility staff entered residents' apartments without permission, removed personal belongings (bed canes, medications), and performed unannounced searches, causing emotional and psychosocial distress.
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26 reviews from families & visitors
Official Website
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WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
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