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Assisted Living

Rose Pointe Assisted Living

Families consistently rate this highly — reviewers highlight warm, compassionate, and attentive staff. Schedule a visit to confirm the fit.

13013 E Mission Ave, Spokane Valley, WA 99216100 bedsLicensed & Active
Source: WA DSHS — view official record
Google rating
4.5/5

based on 75 Google reviews

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What this means for your family

Ridgeview Place is highly regarded for its warm, resident-centered culture and strong leadership. However, families of residents with advanced dementia should ensure the facility's clinical assessment capabilities align with their loved one's specific needs, and it is advisable to clarify all billing and refund policies in writing before move-in.

Google Reviews

Google Reviews

75 reviews on Google
Ridgeview Place (Trustwell Living) is frequently praised for its warm, compassionate staff and the leadership of its current Executive Director, Ellyn Barndollar. While many families report a smooth transition and high-quality care, some reviewers have raised significant concerns regarding billing disputes, lack of Medicaid options, and occasional lapses in communication or assessment accuracy.

Quality Themes

Tap a score for details
Food8.0Staff9.0Clean9.0Activities7.0Meds8.0Memory7.0Comms6.0Value4.0

Strengths

  • Warm, compassionate, and attentive staff
  • Strong leadership from the Executive Director
  • Clean and well-maintained facility
  • Effective transition and move-in support

Concerns

  • Billing disputes and lack of transparency regarding refunds (mentioned by 2 reviewers)
  • Inadequate assessment or misrepresentation of care capabilities for dementia residents (mentioned by 2 reviewers)
  • Communication gaps regarding resident needs and updates (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'17(3)'19(2)'22(5)'24(8)'26(6)

Distribution · 117 analyzed

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30 reviews posted between Dec 23, 2025Dec 27, 2025 · 28 were 5-star
24 reviews posted between Oct 17, 2025Oct 18, 2025 · 24 were 5-star
10 reviews posted between Dec 28, 2025Jan 1, 2026 · 10 were 5-star

How They Respond to Reviews

93%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1Could you walk us through your process for assessing a new resident's needs to ensure your level of care is the right long-term fit for them?
  • 2How do you keep families updated on their loved one's daily well-being and any changes in their health status?
  • 3Can you explain your billing structure and the policy regarding refunds to ensure there is full transparency from the start?
  • 4What does a typical day look like for residents here, and how do you encourage social engagement among the 100 people living in the community?
  • 5In the event of a medical emergency, what is your protocol for coordinating care and notifying the family?
  • 6We’ve heard great things about your leadership team; how do you foster such a warm and attentive environment for your staff and residents?

Personalized based on this facility's data


Key Review Excerpts

Ridgeview Place is a wonderful assisted living home with a very welcoming group. We initially visited and signed up for a 1 month Respite stay. After the first month, Mom enjoyed the friendly and caring staff so much, she chose to stay as a resident.

Long-term resident's family · 2024★★★★★

The staff at Ridgeview Place have been patient and kind as they care for my mother. Sedrick, Joelle, and Rosie go out of their way to make sure she is well cared for and comfortable.

Resident's family · 2025★★★★

This facility completely misrepresented its ability to care for my mother, who had dementia. The nurse failed to conduct a proper assessment before accepting her, and within just a day and a half, they abruptly sent her back to the hospital—refusing to take her back afterward.

Memory care family member · 2025☆☆☆☆
Source: 75 Google reviews

State Inspection History

State Inspections

Source: WA Dept. of Social & Health Services

23total
85deficiencies
Feb 18, 2026Investigation

This was a recurring deficiency previously cited on 12/10/2025.

Medication servicesWAC 388-78A-2210Corrected Apr 3, 2026

The facility failed to ensure safe medication services for a resident; staff allowed the resident to ingest medications that had been dropped on the floor, violating facility policy.

Dec 10, 2025Inspection

Separate follow-up letter dated 02/06/2026 indicates all listed deficiencies were corrected.; The document references water temperature issues in the findings for common areas and resident rooms, but these are noted as findings without a specific WAC header in this excerpt.; BIC date for compliance was changed to 01/24/2026 per telephone conversation with acting administrator Teresa Yates. Licensee is RP Operations, LLC.

Resident rightsWAC 388-78A-2660Corrected Jan 24, 2026

Failed to provide care with dignity for 7 residents; served food on disposable dinnerware in 2 areas; bathroom sanitation issues.

Safe storage of supplies and equipmentWAC 388-78A-3100

Hazardous supplies and materials in the Industrial Laundry Room and Covered Smoking Area were not locked or secured, placing residents at risk of harm.

Protection of resident recordsWAC 388-78A-2400

Facility failed to secure confidential health information, including a medication cart and a laundry room list containing resident details.

Maintenance and housekeepingWAC 388-78A-3090Corrected Feb 6, 2026

Facility failed to provide a safe, sanitary, and well-maintained environment (interior and exterior). Issues include debris in vents, odors, broken/torn furniture, damaged flooring, water leaks, and outdoor clutter.

Medication servicesWAC 388-78A-2210Corrected Jan 24, 2026

Facility failed to implement a safe medication delivery system for Resident 11, resulting in a potential narcotic overdose when a previous fentanyl patch was not removed before applying a new one.

LaundryWAC 388-78A-3040

Washing machines did not maintain a continuous supply of 140 F hot water or use an automatically dispensed chemical sanitizer, risking exposure to communicable disease.

Water supplyWAC 388-78A-2950Corrected Feb 5, 2026

Facility failed to maintain safe water temperatures (some exceeding 120F, some below 105F) and failed to provide accessible cold water in certain areas.

Intermittent nursing services systemsWAC 388-78A-2320Corrected Jan 24, 2026

Facility failed to implement nurse delegation requirements for Resident 1, whose blood sugar checks and insulin injections were performed by staff without proper assessment or documentation.

Industrial washing machine operation and water temperature monitoring

Industrial washing machine inoperable for six months; all laundry washed in resident laundry room without automatic sanitizing dispensers; water temperature was 117.1 degrees Fahrenheit.

Medication ServicesWAC 388-78A-2210

Medication error: Narcotic patch left on resident when new patch was applied; staff untrained on proper removal process.

Medication refusalWAC 388-78A-2230Corrected Jan 24, 2026

Facility failed to notify health care providers in a timely manner regarding medication refusals by Residents 9 and 10.

Other requirementsWAC 388-78A-2040Corrected Jan 24, 2026

Facility failed to obtain a medical testing site waiver (CLIA) to perform on-site blood sugar checks and COVID tests, resulting in testing without oversight.

Sep 26, 2025Investigation

A follow-up inspection on 2025-10-22 found no deficiencies, indicating the WAC 388-78A-3040 violation was corrected.

LaundryWAC 388-78A-3040Corrected Oct 17, 2025

Facility failed to provide laundry and linen services on-premises or by commercial laundry; residents' laundry was being taken to a local laundromat by staff due to broken equipment.

Sep 18, 2025Fire

Facility initially disapproved on 07/02/2025, approved after follow-up inspection on 09/18/2025.

Extension CordsIFC 603.6

Unlabeled/unlisted extension cord in use as permanent wiring in resident room 2.

Portable fire extinguisher accessIFC 906.6

Extinguishers obstructed in main laundry room and maintenance office.

Securing Compressed GasIFC 5303.5.3

Unsecured oxygen cylinders in rooms 45 and 37.

Fire Drill RequirementsFire Drills

Failed to conduct NOC shift fire drills for 12 months; missing logs for 5 dates.

Abatement of Electrical HazardsIFC 603.2

Unlocked electrical panels; missing outlet covers in room 23, maintenance office, and kitchen office; wall heat unit exposed wires; refrigerator on power strip.

Door OperationIFC 705.2.4

Fire doors failed to latch in TV rooms (assisted and memory care) and resident room 14.

Fire alarm inspection and maintenanceIFC 907.8

Failed to provide documentation for annual fire alarm inspection.

Storage of combustible rubbishIFC 304.2

Excess of combustible storage in resident room 34.

Hold-Open Devices and ClosersIFC 705.2.3

Door self-close mechanism not working in resident room 14.

Hangers and BracketsIFC 906.7

Unsecured fire extinguishers in riser room and maintenance office.

Listing of Relocatable power tapsIFC 0603.5.1

Unlisted/unlabeled cube current tap in use in salon/activities room.

Sprinkler systems testing and maintenanceIFC 903.5

Failed to provide documentation on annual forward flow test and quarterly inspections from Q3/Q4 2024.

Sep 4, 2025Investigation

Follow-up inspection on 10/28/2025 indicated that deficiencies related to WAC 388-78A-2930-1-a-iii, WAC 388-78A-2930-1-a-ii, WAC 388-78A-2930-1-a-i, and WAC 388-78A-2930-1-a were corrected.

Facility cleanliness and pest controlWAC 388-78A-3090(1)(d)

The facility was found to be out of compliance regarding cleanliness and pests.

Communication systemWAC 388-78A-2930Corrected Oct 20, 2025

The emergency call system was non-functional in 4 out of 12 inspected areas (Resident Room 1, Resident Room 2, Common Area 1, and Common Area 2).

Aug 19, 2025Investigation

There is a follow-up letter dated 10/02/2025 indicating this deficiency was corrected.

Maintenance and housekeepingWAC 388-78A-3090Corrected Sep 19, 2025

The facility failed to maintain resident quarters in a safe and sanitary condition. An active cockroach infestation was observed in multiple resident rooms, with evidence of neglect in responding to professional extermination quotes.

Jun 27, 2025Fire
CleanReport

Inspection conducted in response to a complaint regarding fire sprinkler system, loose electrical wiring, and light fixtures. The Fire Marshal concluded that the fire sprinkler system is in compliance and that electrical concerns were being addressed through decommissioning of old call light systems and a contracted plan to upgrade light fixtures. No violations cited.

Jun 17, 2025Investigation

The August 20, 2025 follow-up letter indicates that the deficiencies cited in report 60490 (as well as 64174) were found corrected during the follow-up inspection.; This page is the signature page for a Plan of Correction. The document shows the administrator has attested that the facility will be in compliance by 2025-08-01 and the document was signed and dated on 2025-06-25.

Monitoring residents' well-beingWAC 388-78A-2120

Facility failed to take appropriate action for a resident with a progressing diabetic foot ulcer; the resident was left to perform their own wound care without proper home health arrangements.

Area for nursing supplies and equipmentWAC 388-78A-2920

Facility failed to provide sufficient sanitary storage space for nursing supplies and equipment in 3 of 5 locations; items were stored in bathrooms without proper work counters or tables.

Maintenance and housekeepingWAC 388-78A-3090

Facility failed to maintain a clean and safe environment: improper storage, stained carpets, water damage to ceilings, missing light covers, exposed wires, and dust.

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References & Resources

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