Public Google reviewers rate this highly and often mention warm, compassionate, and attentive staff. Schedule a visit to confirm the fit.
based on 75 Google reviews
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Public Google reviewers rate Rose Pointe Assisted Living highly. Reviewers highlight: warm, compassionate, and attentive staff, strong leadership from the executive director. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Ridgeview Place (Trustwell Living) is frequently praised for its warm, compassionate staff and the leadership of its current Executive Director, Ellyn Barndollar. While many families report a smooth transition and high-quality care, some reviewers have raised significant concerns regarding billing disputes, lack of Medicaid options, and occasional lapses in communication or assessment accuracy.
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Key Review Excerpts
“Ridgeview Place is a wonderful assisted living home with a very welcoming group. We initially visited and signed up for a 1 month Respite stay. After the first month, Mom enjoyed the friendly and caring staff so much, she chose to stay as a resident.”
“The staff at Ridgeview Place have been patient and kind as they care for my mother. Sedrick, Joelle, and Rosie go out of their way to make sure she is well cared for and comfortable.”
“This facility completely misrepresented its ability to care for my mother, who had dementia. The nurse failed to conduct a proper assessment before accepting her, and within just a day and a half, they abruptly sent her back to the hospital—refusing to take her back afterward.”
Source: WA Dept. of Social & Health Services
The Washington State DSHS imposed civil fines totaling $1,300 ($700 for medication services and $600 for maintenance and housekeeping). Both deficiencies were identified as recurring. The letter is dated July 24, 2026. The facility was instructed to return the signed Statement of Deficiencies within 10 calendar days. Formal hearing requests must be received within 28 calendar days of receipt.
The licensee failed to maintain three residents' quarters in a safe and sanitary condition, resulting in unhygienic living conditions and increased risk of harm and decreased quality of life.
The licensee failed to develop and implement safe medication services and ensure one resident received medications as prescribed and when indicated. The resident did not receive prescribed as-needed pain medication despite signs of pain, creating a risk of unmanaged pain and unnecessary suffering.
This was a recurring deficiency previously cited on 12/10/2025.
The facility failed to ensure safe medication services for a resident; staff allowed the resident to ingest medications that had been dropped on the floor, violating facility policy.
Separate follow-up letter dated 02/06/2026 indicates all listed deficiencies were corrected.; The document references water temperature issues in the findings for common areas and resident rooms, but these are noted as findings without a specific WAC header in this excerpt.; BIC date for compliance was changed to 01/24/2026 per telephone conversation with acting administrator Teresa Yates. Licensee is RP Operations, LLC.
Failed to provide care with dignity for 7 residents; served food on disposable dinnerware in 2 areas; bathroom sanitation issues.
Hazardous supplies and materials in the Industrial Laundry Room and Covered Smoking Area were not locked or secured, placing residents at risk of harm.
Facility failed to secure confidential health information, including a medication cart and a laundry room list containing resident details.
Facility failed to provide a safe, sanitary, and well-maintained environment (interior and exterior). Issues include debris in vents, odors, broken/torn furniture, damaged flooring, water leaks, and outdoor clutter.
Facility failed to notify health care providers in a timely manner regarding medication refusals by Residents 9 and 10.
Washing machines did not maintain a continuous supply of 140 F hot water or use an automatically dispensed chemical sanitizer, risking exposure to communicable disease.
Facility failed to implement a safe medication delivery system for Resident 11, resulting in a potential narcotic overdose when a previous fentanyl patch was not removed before applying a new one.
Facility failed to implement nurse delegation requirements for Resident 1, whose blood sugar checks and insulin injections were performed by staff without proper assessment or documentation.
Industrial washing machine inoperable for six months; all laundry washed in resident laundry room without automatic sanitizing dispensers; water temperature was 117.1 degrees Fahrenheit.
Medication error: Narcotic patch left on resident when new patch was applied; staff untrained on proper removal process.
Facility failed to obtain a medical testing site waiver (CLIA) to perform on-site blood sugar checks and COVID tests, resulting in testing without oversight.
Facility failed to maintain safe water temperatures (some exceeding 120F, some below 105F) and failed to provide accessible cold water in certain areas.
A follow-up inspection on 2025-10-22 found no deficiencies, indicating the WAC 388-78A-3040 violation was corrected.
Facility failed to provide laundry and linen services on-premises or by commercial laundry; residents' laundry was being taken to a local laundromat by staff due to broken equipment.
Facility initially disapproved on 07/02/2025, approved after follow-up inspection on 09/18/2025.
Failed to provide documentation for annual fire alarm inspection.
Unlisted/unlabeled cube current tap in use in salon/activities room.
Failed to conduct NOC shift fire drills for 12 months; missing logs for 5 dates.
Unsecured oxygen cylinders in rooms 45 and 37.
Fire doors failed to latch in TV rooms (assisted and memory care) and resident room 14.
Failed to provide documentation on annual forward flow test and quarterly inspections from Q3/Q4 2024.
Unsecured fire extinguishers in riser room and maintenance office.
Door self-close mechanism not working in resident room 14.
Unlocked electrical panels; missing outlet covers in room 23, maintenance office, and kitchen office; wall heat unit exposed wires; refrigerator on power strip.
Excess of combustible storage in resident room 34.
Unlabeled/unlisted extension cord in use as permanent wiring in resident room 2.
Extinguishers obstructed in main laundry room and maintenance office.
Follow-up inspection on 10/28/2025 indicated that deficiencies related to WAC 388-78A-2930-1-a-iii, WAC 388-78A-2930-1-a-ii, WAC 388-78A-2930-1-a-i, and WAC 388-78A-2930-1-a were corrected.
The facility was found to be out of compliance regarding cleanliness and pests.
The emergency call system was non-functional in 4 out of 12 inspected areas (Resident Room 1, Resident Room 2, Common Area 1, and Common Area 2).
There is a follow-up letter dated 10/02/2025 indicating this deficiency was corrected.
The facility failed to maintain resident quarters in a safe and sanitary condition. An active cockroach infestation was observed in multiple resident rooms, with evidence of neglect in responding to professional extermination quotes.
Inspection conducted in response to a complaint regarding fire sprinkler system, loose electrical wiring, and light fixtures. The Fire Marshal concluded that the fire sprinkler system is in compliance and that electrical concerns were being addressed through decommissioning of old call light systems and a contracted plan to upgrade light fixtures. No violations cited.
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WA DSHS — View Official Record
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