Home is Where the Heart is
Families consistently rate this highly — reviewers highlight warm, welcoming, and compassionate staff. Schedule a visit to confirm the fit.
based on 76 Google reviews
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What this means for your family
The facility is highly regarded for its compassionate care and strong leadership, making it a top choice for many families. However, you should be very clear about billing policies and refund procedures before signing a contract, as multiple families have encountered significant administrative hurdles in this area.
Google Reviews
Google Reviews
76 reviews on Google“Families generally praise the facility for its warm, welcoming environment and the dedicated leadership of the current Executive Director. While many reviewers highlight the compassionate staff and high quality of care, some families have reported significant issues with billing transparency, refund processes, and occasional lapses in communication regarding resident needs.”
Quality Themes
Tap a score for detailsStrengths
- Warm, welcoming, and compassionate staff
- Strong, proactive leadership from the Executive Director
- Clean and well-maintained facility
- Effective transition and move-in support
Concerns
- Difficulties with billing and obtaining refunds (mentioned by 3 reviewers)
- Inconsistent communication between staff and family members (mentioned by 2 reviewers)
- Staffing shortages or perceived lack of support (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 209 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It's wonderful to see how well-maintained and clean the facility is; how does the team ensure this level of care is consistent for all 21 residents?
- 2We've heard great things about the leadership here; how does the Executive Director work with the staff to ensure everyone is supported and well-trained?
- 3What is your process for keeping family members updated on daily happenings or changes in a resident's well-being to ensure we're always in the loop?
- 4Can you walk us through what a typical day of activities and social engagement looks like for the residents here?
- 5In the event of a medical emergency during the night, what is the specific protocol for getting immediate care for a resident?
- 6As we plan for the long term, how does the facility handle the administrative side of things, like monthly billing and managing any necessary adjustments or refunds?
Personalized based on this facility's data
Key Review Excerpts
“The staff was quick to follow up on any medical issues and kept me informed. The staff and caregivers are great and made sure she was well cared for in her time there.”
“The memory care team works well together, supports one another, and keeps resident dignity and safety at the center of everything they do. Communication is clear, concerns are taken seriously.”
“The staff is wonderful, although over worked at times. The only reason for 4 instead of 5 stars is the food and no activities on Sunday and Monday.”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
May 1, 2026Fire
Approval Status: Approved. Facility type: Residential Care. Next inspection scheduled on or after 06/30/2027.
The facility received their 2025 Annual Fire Sprinkler and Forward Flow report. The inspector provided informational guidance regarding NFPA 25, Chapter 5.3.1 requirements for testing and replacing sprinkler heads based on age and type.
Jul 3, 2025InspectionCleanReport
The Department completed a full inspection and found no deficiencies.
Apr 11, 2025Fire
Next inspection scheduled on or after 06/30/2026. The deficiency listed is a procedural requirement for an upcoming annual test rather than a failure of an existing system.
Sprinkler systems are required to be tested and maintained in accordance with Section 901; report to be provided after annual testing in June 2025.
May 3, 2024Inspection
A follow-up inspection on 06/20/2024 (Compliance Determination 42953) found all deficiencies corrected.; Report covers multiple deficiencies involving Resident 5 (insulin), and Residents 1 and 4 (lack of written family medication assistance plans).
Facility failed to implement new insulin medication orders for Resident 5, leading to incorrect dosages.
Facility staff adjusted Resident 5's insulin dose without a written order from a prescriber.
Staff increased Resident 5's insulin dose without a provider order or consultation, violating professional standards of medication administration.
The facility failed to maintain required written plans for family medication assistance for Residents 1 and 4, leading to missed doses for Resident 4.
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
76 reviews from families & visitors
Official Website
Visit trustwellliving.com
Medicare data downloads
Original nursing home datasets
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
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