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Public Google reviewers rate this highly and often mention warm, welcoming, and compassionate staff. Schedule a visit to confirm the fit.
based on 75 Google reviews
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Public Google reviewers rate Home is Where the Heart is highly. Reviewers highlight: warm, welcoming, and compassionate staff, strong, proactive leadership from the executive director. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Families generally praise the facility for its warm, welcoming environment and the dedicated leadership of the current Executive Director. While many reviewers highlight the compassionate staff and high quality of care, some families have reported significant issues with billing transparency, refund processes, and occasional lapses in communication regarding resident needs.
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Key Review Excerpts
“The staff was quick to follow up on any medical issues and kept me informed. The staff and caregivers are great and made sure she was well cared for in her time there.”
“The memory care team works well together, supports one another, and keeps resident dignity and safety at the center of everything they do. Communication is clear, concerns are taken seriously.”
“The staff is wonderful, although over worked at times. The only reason for 4 instead of 5 stars is the food and no activities on Sunday and Monday.”
Source: WA Dept. of Social & Health Services
Approval Status: Approved. Facility type: Residential Care. Next inspection scheduled on or after 06/30/2027.
The facility received their 2025 Annual Fire Sprinkler and Forward Flow report. The inspector provided informational guidance regarding NFPA 25, Chapter 5.3.1 requirements for testing and replacing sprinkler heads based on age and type.
The Department completed a full inspection and found no deficiencies.
Next inspection scheduled on or after 06/30/2026. The deficiency listed is a procedural requirement for an upcoming annual test rather than a failure of an existing system.
Sprinkler systems are required to be tested and maintained in accordance with Section 901; report to be provided after annual testing in June 2025.
A follow-up inspection on 06/20/2024 (Compliance Determination 42953) found all deficiencies corrected.; Report covers multiple deficiencies involving Resident 5 (insulin), and Residents 1 and 4 (lack of written family medication assistance plans).
The facility failed to maintain required written plans for family medication assistance for Residents 1 and 4, leading to missed doses for Resident 4.
Facility staff adjusted Resident 5's insulin dose without a written order from a prescriber.
Facility failed to implement new insulin medication orders for Resident 5, leading to incorrect dosages.
Staff increased Resident 5's insulin dose without a provider order or consultation, violating professional standards of medication administration.
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Official Website
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WA DSHS — View Official Record
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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