Trustwell Living at Ridgeview Place
Families consistently rate this highly — reviewers highlight warm, compassionate, and attentive staff. Schedule a visit to confirm the fit.
based on 77 Google reviews
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What this means for your family
This facility is highly regarded for its compassionate care and strong leadership, making it a strong contender for those prioritizing a warm, supportive environment. However, families should be diligent about reviewing the financial contract and refund policies, as multiple reviewers have cited significant challenges with billing and administrative transparency.
Google Reviews
Google Reviews
77 reviews on Google“Trustwell Living at Ridgeview Place is frequently praised for its warm, compassionate staff and the strong leadership of its current Executive Director, Ellyn Barndollar. Families often highlight the facility's cozy, well-maintained environment and the genuine connections caregivers build with residents. However, some families have reported significant frustrations regarding billing transparency, refund processes, and occasional lapses in communication during transitions.”
Quality Themes
Tap a score for detailsStrengths
- Warm, compassionate, and attentive staff
- Strong, visible leadership from the Executive Director
- Clean, cozy, and well-maintained facility
- Effective transition and onboarding support
Concerns
- Billing disputes and difficulty obtaining refunds (mentioned by 2 reviewers)
- Inconsistent communication regarding resident needs and care transitions (mentioned by 2 reviewers)
- Staffing levels and workload concerns (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 119 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the leadership team is very active here; how does the Executive Director typically stay involved in the daily care and well-being of the residents?
- 2Could you walk me through your standard process for keeping families updated on changes in a resident's health or care needs to ensure we stay well-informed?
- 3What is your policy regarding billing transparency and the process for handling account adjustments or refunds should a resident's stay end unexpectedly?
- 4With the facility being on the smaller side with 67 residents, how do you manage staffing schedules to ensure consistent, personalized attention throughout the day and evening?
- 5What are some of the most popular social activities or community events that help residents feel connected and at home here?
- 6In the event of a medical emergency, what is your protocol for coordinating with local healthcare providers and notifying family members immediately?
Personalized based on this facility's data
Key Review Excerpts
“The staff was very welcoming, nice and helpful with any questions i had to ask. The residents were all kind and love having people to visit with.”
“The memory care team works well together, supports one another, and keeps resident dignity and safety at the center of everything they do. Communication is clear, concerns are taken seriously.”
“The staff was responsive to her concerns as well as ours. The nursing staff (Thank you, Jessica!) is alert to changes and deal sympathetically with a sometimes cranky individual.”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
Jun 12, 2026Dispute
This document is an Informal Dispute Resolution (IDR) result letter. The outcome of the review was that the citation for WAC 388-78A-2170 was upheld.
Jun 12, 2026Dispute
This document is an Informal Dispute Resolution (IDR) result letter upholding a citation for WAC 388-78A-2170. The facility must submit a Plan/Attestation Statement within 10 calendar days of receipt.
May 19, 2026Enforcement$500.00Report
Letter acts as formal notice of a $500.00 civil fine resulting from the listed violation. The document refers to an attached Statement of Deficiencies (SOD) dated May 19, 2026, which is not provided here.
The facility failed to provide required supervision to a resident on a community outing according to their service agreement, resulting in the resident being left unsupervised and at risk.
Feb 27, 2026Investigation
A follow-up inspection on 04/23/2026 found that the deficiency for WAC 388-78A-2240 was corrected and no new deficiencies were found.
Facility failed to obtain prescribed medications in a timely manner for 1 resident, resulting in missed doses for 5 different medications over 6 days (01/30/2026-02/05/2026) and placing the resident at risk.
Feb 9, 2026Inspection
A separate follow-up letter dated 04/09/2026 indicates that the deficiencies listed in compliance determination 72666 were found to be corrected.
The facility failed to obtain written consent from residents for video monitoring in their private rooms.
The facility failed to provide meal service that enhanced residents' dignity and respect due to extended wait times (15-30 minutes late) for meals.
The facility failed to provide meal service that enhanced residents' dignity and respect for 3 of 4 residents reviewed.
The facility failed to ensure staff completed required orientation and safety training, valid CPR/first aid certification, and mandatory continuing education hours.
Jan 16, 2026Investigation
A follow-up inspection on 2026-02-06 verified the correction of WAC 388-78A-2466-1, WAC 388-78A-2466-1-a, and WAC 388-78A-2466-1-b.
The facility failed to ensure a current Washington state name and date of birth background check was on file for 1 of 2 staff members (Staff B).
Jan 14, 2026Fire
The facility received an 'Approved' status. Next inspection is scheduled on or after 02/28/2027.
Combustible storage found in the 2nd floor mechanical room.
Unapproved multiplug/extension cord found in resident room 221.
Penetration found in the kitchen behind the door.
The magnetic hold for the cross corridor fire door on the 2nd floor by room 218 was loose.
Forward Flow Testing is required per NFPA 25 13.7.2 based on 2025 inspection findings.
Nov 26, 2025Investigation
There are multiple documents including a cover letter stating deficiencies were corrected and a formal Statement of Deficiencies report. The summary reflects the content of the Statement of Deficiencies.
Facility failed to update a resident's negotiated service agreement following a change in condition, placing the resident at risk of unmet care needs.
Contact
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References & Resources
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Google Reviews
77 reviews from families & visitors
Official Website
Visit trustwellliving.com
Medicare data downloads
Original nursing home datasets
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
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