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Assisted Living

Evergreen Fountains Senior Living Community

Families consistently rate this highly — reviewers highlight beautiful, well-maintained grounds. Schedule a visit to confirm the fit.

1201 North Evergreen Road, Veradale · Spokane Valley, WA 99216124 bedsLicensed & Active
Source: WA DSHS — view official record
Google rating
4.3/5

based on 12 Google reviews

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What this means for your family

While the facility is described as high-end with attentive staff, the vast majority of reviews lack any descriptive content, making it difficult to verify the quality of care. We strongly recommend scheduling an in-person tour to observe staff interactions and resident engagement firsthand, as online feedback is insufficient for a thorough assessment.

Google Reviews

Google Reviews

12 reviews on Google
Evergreen Fountains is described by some as a high-end retirement community with beautiful grounds and attentive staff. However, the lack of detailed feedback in the majority of reviews makes it difficult to assess the actual quality of care or daily operations.

Quality Themes

Tap a score for details
FoodN/AStaff8.0Clean9.0ActivitiesN/AMedsN/AMemoryN/ACommsN/AValue7.0

Strengths

  • Beautiful, well-maintained grounds
  • Spacious living accommodations
  • Attentive and proactive staff

Rating Trends

Tap a year to see what changed

2345.0'15(1)3.75.0'19(1)5.03.0'21(2)4.55.0'25(1)5.0'26(1)

Distribution · 12 analyzed

5
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How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the beautiful grounds here at Evergreen Fountains, what are some of the most popular outdoor activities or social gatherings that residents enjoy in the courtyards?
  • 2Since the living accommodations are known for being quite spacious, how do you help new residents personalize their apartments to make them feel like home right away?
  • 3I’ve noticed the staff is often described as very proactive; could you share an example of how your team anticipates a resident's needs before they even have to ask?
  • 4With 124 residents in the community, how do you ensure that the daily activity schedule remains varied enough to keep everyone engaged and interested?
  • 5In the event of a medical concern, what is your specific protocol for communicating with family members and coordinating care with outside physicians?
  • 6I appreciate how responsive the management team is to feedback; what is the best way for families to stay involved and share their input once their loved one has moved in?

Personalized based on this facility's data


Key Review Excerpts

Evergreen Fountains Retirement Center is honestly the gold standard. It's higher-end all the way—beautiful grounds, spacious rooms, top-shelf amenities—but what sets it apart is the people. The staff is amazing: kind, attentive, always one step ahead, like they're reading your mind.

Family member of resident · 2026★★★★★
Source: 12 Google reviews

State Inspection History

State Inspections

Source: WA Dept. of Social & Health Services

5total
24deficiencies
Feb 12, 2026Fire

The inspection report dated 01/16/2026 resulted in a 'Disapproved' status. A subsequent inspection conducted on 02/12/2026 shows that previous violations (cooking systems, door operation, emergency power maintenance) were corrected, but the fire drill documentation remains an ongoing requirement.

Commercial cooking system maintenanceIFC 606.3 2021

Commercial appliances are not secured.

Fire alarm testing and maintenanceIFC 907.8 2021

Multiple deficiencies in annual inspection reports including faulty BFV tamper switch, inoperable outside bells, particulates on sprinklers, illegible riser plates, unlocatable A/C circuit breakers, communication line trouble, and improper use of rope tampers.

Emergency/standby power maintenanceIFC 1203.4 2021

Annual report shows failed CAT #2 block heater and coolant leak at radiator.

Combustible storage in equipment roomsIFC 315.2.3 2021

Combustible storage found in 1st floor mechanical room across from room 107 (removed at inspection).

Door operationIFC 705.2.4 2021

Dining room doors were blocked from closing by staff and wheelchairs.

Emergency lighting power testIFC 1031.10.2 2021

Facility unable to provide documentation for the annual 90-minute power test for emergency lights.

Fire DrillsN/A

Facility missing documentation for fire drills in 2nd, 3rd, and 4th quarters across various shifts.

Sep 3, 2025Enforcement
$400.00Report

This letter serves as formal notice of a $400.00 civil fine for an uncorrected deficiency previously cited on July 11, 2025.

Respite—Negotiated service agreement.WAC 388-78A-2208
Medication services.WAC 388-78A-2210 (1)(b)(2)(a)

The licensee failed to administer medications as prescribed for two residents, resulting in the residents not receiving medications as prescribed and being placed at risk of health complications.

Jul 11, 2025Inspection

There are multiple documents provided. This JSON reflects the primary findings from the full inspection report (Compliance Determination 62411).; Report spans pages 9-14. Deficiency findings include a 'recurring deficiency' regarding food storage previously cited on 09/16/2022.

InvestigationsWAC 388-78A-2371Corrected Aug 25, 2025

Failed to investigate and document actions taken when bruises of unknown origin were discovered for Resident 1.

Medication servicesWAC 388-78A-2210Corrected Aug 25, 2025

Failed to ensure medication was administered as prescribed for Resident 1, leading to symptom development.

Nonavailability of medicationsWAC 388-78A-2240Corrected Aug 25, 2025

Failed to ensure medications were available for Resident 3, resulting in missed doses of Parkinson's medication.

Washington State Retail Food CodeChapter 246-215 WACCorrected Jul 11, 2025

Dietary staff lacked current food handler cards; kitchen cleanliness issues (sticky floors, debris, grease, broken bulbs); improper food preparation (bare-hand contact with ready-to-eat foods); incorrect food temperatures; lack of dating on opened food; improper storage (unlabeled, uncovered, or incorrectly stored items).

Negotiated service agreement contentsWAC 388-78A-2140Corrected Aug 25, 2025

Failed to develop a plan to include interventions for Resident 3 (falls) and Resident 4 (anxiety/shortness of breath) in their negotiated service agreements.

Training and home care aide certification requirementsWAC 388-78A-2474Corrected Jul 11, 2025

Facility failed to ensure staff completed required training, including facility orientation and continuing education for medication technicians (Staff A, B, C, D, and E).

Mar 12, 2025Fire

The facility was initially disapproved on 02/06/2025 but achieved an 'Approved' status by the 03/12/2025 inspection.

Relocatable power taps and current tapsIFC 603.5Corrected Mar 12, 2025

Appliances plugged into powerstrips, powerstrips hanging from outlets/unsecured, daisy chaining, and unapproved multi-plug adapters in use.

Inspection, Testing and Maintenance (Alarm systems)IFC 907.8Corrected Mar 12, 2025

Trouble indication on fire alarm control panel regarding smoke detectors.

Fire DrillsN/ACorrected Mar 12, 2025

Failed to complete 12 planned/unannounced fire drills; multiple quarterly shifts missing.

Owner's Responsibility (Fire-resistance-rated construction)IFC 701.6Corrected Mar 4, 2025

Failure to provide documentation for annual fire wall inspection; ceiling penetrations observed in nursing station and 1st floor laundry.

Testing and Maintenance (Sprinkler systems)IFC 903.5

Sprinkler heads in refrigerator/freezer need building/installation; documentation for semi-annual kitchen suppression service missing.

Smoke Detector SensitivityIFC 907.8.3

Sensitivity testing scheduled; need to maintain nuisance log to extend calibration interval.

Aug 22, 2024Investigation

A follow-up inspection on 2024-10-15 (Compliance Determination 48742) confirmed these deficiencies were corrected.

StaffingWAC 388-78A-2450Corrected Oct 1, 2024

Facility failed to provide sufficient staffing levels to safely meet the needs of 2 sampled residents who required 2-person assistance for transfers, specifically during night shifts.

Background checksWAC 388-78A-2466Corrected Oct 1, 2024

Facility failed to conduct national fingerprint background checks for 2 of 3 sampled staff members.

Negotiated service agreement contentsWAC 388-78A-2140Corrected Oct 1, 2024

Facility failed to ensure service agreements accurately reflected the care needs (specifically transfer assistance and hospice notification) for 2 of 4 sampled residents.

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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