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Assisted Living

Brighton Court Assisted Living

Limited public data on Brighton Court Assisted Living. Call, tour, and ask to meet current residents' families — your own impression matters most.

1308 N Vercler Rd, Spokane Valley, WA 9921655 bedsLicensed & Active
Source: WA DSHS — view official record
Google rating
3.3/5

based on 19 Google reviews

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Brighton Court Assisted Living Assisted Living in Spokane Valley, WA — Street View
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What this means for your family

While some families report excellent, compassionate care, there is a recurring pattern of administrative instability and poor communication. We strongly recommend scheduling an unannounced visit to observe staff interactions and requesting a sample menu to verify if the food quality meets your loved one's needs.

Google Reviews

Google Reviews

19 reviews on Google
Brighton Court Assisted Living receives highly polarized feedback, with some families praising the warm, compassionate staff and home-like atmosphere, while others report significant issues with management, food quality, and unprofessional conduct. Recent reviews highlight concerns regarding administrative processes, communication, and a perceived decline in community engagement activities compared to previous years.

Quality Themes

Tap a score for details
Food2.0Staff5.0Clean5.0Activities4.0MedsN/AMemory6.0Comms3.0Value2.0

Strengths

  • Warm, compassionate staff members
  • Home-like community environment
  • Attentive care during end-of-life transitions

Concerns

  • Poor food quality and inadequate meal budgets (mentioned by 2 reviewers)
  • Unprofessional or rude staff interactions (mentioned by 3 reviewers)
  • Inconsistent or poor management/administrative communication (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'18(2)'21(1)'23(3)'25(4)

Distribution · 21 analyzed

5
12
4
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3
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1
8

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed that your team is very responsive to online feedback; how do you incorporate that kind of open communication into your daily interactions with families?
  • 2We understand that dining is a major part of community life; could you walk us through how you are currently addressing resident feedback regarding meal quality and variety?
  • 3Given that Brighton Court is a smaller community of 55 residents, how do you foster a sense of home and ensure that staff-resident interactions remain consistently warm and professional?
  • 4What specific steps does management take to ensure that families feel well-informed and supported when it comes to updates about their loved one's care?
  • 5Since your team is noted for being particularly compassionate during end-of-life transitions, how do you coordinate with medical professionals to ensure residents remain comfortable during those times?
  • 6What does a typical week of activities look like for residents, and how do you tailor these events to keep everyone engaged and active?

Personalized based on this facility's data


Key Review Excerpts

The food is awful and never what is printed on the menu!! A fruit cup consisted of 2 grapes and 1 strawberry cut in half! The soups are thin, watery and tasteless with hardly any vegetables or meat in them!!

Family member · 2023☆☆☆☆

The staff was always attentive, and they were very compassionate when it came to issues like Hospice and end of life. It was nice to have phone calls letting me know when one of them fell, or if they needed things.

Long-term resident's family · 2022★★★★★

This facility isn't what it used to be! We have provided many Christmas gifts for residents the past 2 years. I just called to see where the list is this year only to learn there isn't one! All new management since last year.

Community volunteer/Family · 2024☆☆☆☆
Source: 19 Google reviews

State Inspection History

State Inspections

Source: WA Dept. of Social & Health Services

10total
53deficiencies
Apr 15, 2026Fire

Initial inspection (02/19/2026) was Disapproved; follow-up inspection (04/15/2026) resulted in Approved status.

Relocatable power taps and current tapsIFC 603.5

In the staff lounge, a microwave was plugged into a powerstrip.

Inspection, Testing and Maintenance of fire alarmsIFC 907.8

Facility unable to provide documentation for monthly single and multiple station alarm testing.

Abatement of Electrical HazardsIFC 603.2

Throughout the memory care and assisted living facility, electrical panels were unlocked.

Extension CordsIFC 603.6

In resident room 57, there were multiple multiplug/extension cords in use and daisy chained.

Door OperationIFC 705.2.4

The resident laundry was prevented from closing due to a laundry basket being stored in front of the door.

Owner's Responsibility (Fire resistance-rated construction)IFC 701.6

Facility failed to provide documentation that the annual fire wall inspection had been completed.

Portable Fire ExtinguishersIFC 906.2

Facility unable to provide required documentation for monthly fire extinguisher maintenance.

Sprinkler systems testing and maintenanceIFC 903.5

Facility unable to provide documentation for 3-year dry system full flow trip test and missing quarterly reports for 4/29/25 and 6/19/25. Kitchen fire sprinklers had dust/grease.

Carbon monoxide detectionIFC 915.1.4

In the mechanical room, there are fuel burning appliances and no carbon monoxide detection.

Jul 17, 2025Investigation

Complaint number 184520. No harm identified as a result of missed medication doses.

Nonavailability of medicationsWAC 388-78A-2240

The facility failed to obtain prescribed medications for a resident in a correct and timely manner, resulting in missed medication doses.

Apr 17, 2025Inspection

A separate cover letter indicates that follow-up inspection on 06/16/2025 found no deficiencies, confirming these specific items (Compliance Determination 58002) were corrected.; Recurring deficiency regarding background check documentation noted for Staff D. Food temperature logs were missing documentation for multiple days in April 2025.

Medication servicesWAC 388-78A-2210

Facility failed to ensure a safe medication delivery system, resulting in residents not receiving medications as prescribed for 3 of 11 residents. Multiple instances of missed doses and incorrect recording found.

Training and home care aide certification requirementsWAC 388-78A-2474

Facility failed to ensure 1 of 4 staff had obtained required CPR, first aid training, and home-care aide certification.

Background checks Employment Nondisqualifying informationWAC 388-78A-24701Corrected May 30, 2025

Facility failed to complete a character, competence and suitability review for 1 of 3 staff (Staff D) who had a non-disqualifying criminal conviction.

Background checksWAC 388-78A-2466Corrected May 30, 2025

Facility failed to ensure a national fingerprint background check was completed for 1 of 5 staff (Staff D).

Intermittent nursing services systemsWAC 388-78A-2320

Facility failed to ensure resident-specific nurse delegation training was completed for 7 of 10 staff, impacting residents receiving delegated services (insulin injections and medication crushing).

Background checks Employment Nondisqualifying informationWAC 388-78A-24701

Facility failed to complete a character, competence and suitability review for a staff member with a non-disqualifying criminal conviction.

Food and nutrition servicesWAC 388-78A-2300Corrected May 30, 2025

Facility failed to ensure safe food holding temperatures in 2 of 2 kitchens, failed to ensure staff had a valid food worker card, and failed to record menu changes.

Ongoing assessmentsWAC 388-78A-2100

An annual safety assessment for a medical device had recently expired.

Mar 26, 2025Fire

The facility was initially disapproved on 02/19/2025 and subsequently inspected on 03/26/2025, where findings were noted as corrected or provided.; Next inspection scheduled on or after 03/29/2025.

Lock and LatchesWAC 51-54A

Chains are present on exit doors, which are not authorized.

Identification of fire protection and utility equipmentIFC 509.1

Fire protection equipment and control rooms lacked required identification signage.

Working space and clearance around electrical equipmentIFC 603.4

Storage of materials located in designated working space around electrical panels in Hallway 20 south and the kitchen.

Relocatable power taps and current tapsIFC 603.5

Unapproved use of multiplug adapters and refrigerators plugged into powerstrips in the DNS office, Room 57, and the staff lounge.

Extension cordsIFC 603.6

Unapproved extension cord in use in room 52.

Cleaning of hoods and grease removal devicesIFC 606.3.3

Commercial kitchen hood cleaning documentation missing prior to 08/22/24.

Inspection of fire-resistance-rated assembliesIFC 705.2

Resident lounge door does not close and latch properly.

Duct and air transfer openingsIFC 706.1

Documentation for 4-year fire and smoke damper inspection missing.

Sprinkler system testing and maintenanceIFC 903.5

Missing documentation for quarterly sprinkler inspections, 5-year internal piping inspection, annual trip test, 3-year dry system full flow test, and annual backflow forward flow test.

Automatic fire-extinguishing system serviceIFC 904.13.5.2

Missing documentation for semi-annual kitchen suppression system service.

Unobstructed manual fire alarm boxesIFC 907.4.2.6

Fire alarm pull stations obstructed by recycle bin (office) and wheelchair (50S hallway).

Inspection, testing and maintenance of fire alarm systemsIFC 907.8

Missing documentation for annual fire alarm system testing and maintenance.

Smoke detector sensitivity testingIFC 907.8.3

Missing smoke detector sensitivity test report.

Carbon monoxide alarm maintenanceIFC 915.6

Missing documentation for monthly carbon monoxide detector maintenance from May-November 2024.

Activation TestIFC 1032.10.1

Facility unable to provide documentation for monthly 30-second emergency light activation tests for May through November 2024.

SecurityIFC 5303.5

Oxygen cylinders in room #12 are not secured to prevent falling.

Fire DrillsIFC

Facility unable to provide documentation for twelve planned/unplanned fire drills in the previous 12 months. Missing Quarter 1 and 2 drills for Swing and NOC shifts.

Power TestIFC 1031.10.2

Facility unable to provide documentation for the annual 90-minute power test for emergency lights; last report was from 1/15/24.

Fire Damper InspectionNFPA 80

Facility unable to provide documentation for the 4-year fire and smoke damper inspection.

Oct 31, 2024Investigation

There are multiple documents provided, including a cover letter stating that deficiency WAC 388-78A-24701-1 was corrected as of 12/26/2024.

Background checks Employment Nondisqualifying informationWAC 388-78A-24701Corrected Dec 9, 2024

Facility failed to complete a character, competence, and suitability (CCS) review for 1 staff member who had a non-disqualifying criminal conviction.

Jul 29, 2024Investigation

A follow-up inspection on 2024-09-11 found no deficiencies and confirmed that WAC 388-78A-2140-1-a-iii, WAC 388-78A-2140-1-b, and WAC 388-78A-2140-2-a were corrected.

Negotiated service agreement contentsWAC 388-78A-2140Corrected Aug 1, 2024

Facility failed to include specific instructions in the negotiated service agreement regarding food and fluid intake for a resident receiving hospice services, placing the resident at risk for aspiration.

Jun 28, 2024Fire
CleanReport

Inspection conducted in response to complaint #129328 regarding a locked fire exit. The inspector noted the chain and lock had been removed from the gate and a keypad was installed; no violations were cited.

May 23, 2024Investigation

Investigation also referenced deficiencies 388-78A-2320-1-a and 388-78A-2320-1-b being corrected as of 07/09/2024 per the separate cover letter.

mediumWAC 388-78A-2320Corrected Jun 28, 2024

The facility failed to ensure staff were credentialed and qualified to provide nurse delegated services. Specifically, a medication technician performed blood sugar checks and insulin administration without the required nurse delegation training, certification, or registration.

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References & Resources

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