Rocky Mountain Care - Hunter Hollow
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 313 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
Bottom 25% in UT · Meets national RN staffing standard · Below chain average · $20,318 in fines
What this means for your family
This facility offers an exceptional environment for physical therapy and social engagement, which many residents find highly beneficial for recovery. However, given the recurring reports of medication errors and slow response times to call lights, we strongly advise families to visit frequently, monitor medication administration, and ensure a clear communication plan is established with the nursing management.
Google Reviews
Google Reviews
313 reviews on Google“Rocky Mountain Care - Hunter Hollow receives overwhelming praise for its therapy department, clean facility, and compassionate staff who treat residents like family. However, a small but consistent group of reviewers reports critical failures in medical oversight, including medication errors and slow response times to call lights, which families should investigate thoroughly.”
Quality Themes
Tap a score for detailsStrengths
- Highly skilled and encouraging therapy team
- Clean, modern, and well-maintained facility
- Engaging and frequent social activities
- Attentive and professional nursing staff
Concerns
- Slow or non-existent response to call lights (mentioned by 5 reviewers)
- Medication management errors and oversight (mentioned by 3 reviewers)
- Understaffing leading to neglect of basic needs (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 243 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed the therapy team receives a lot of praise; how do you integrate their rehabilitation programs with the daily nursing care to ensure consistent progress?
- 2Given the facility's size, what is your specific protocol for ensuring call lights are answered promptly, especially during shift changes or peak hours?
- 3We understand medication management is a critical part of care; could you walk us through the safety checks and oversight procedures you have in place to prevent errors?
- 4It is great to see the facility is active in responding to feedback online; how do you use that family input to make tangible changes to the daily resident experience?
- 5With the current staffing levels, how do you ensure that residents' basic needs are consistently met throughout the day and night?
- 6The social activities here seem very highly regarded; could you share what a typical week of engagement looks like for a resident who enjoys staying active?
Personalized based on this facility's data
Key Review Excerpts
“My husband Wayne has been a resident in Hunter Hollow for a year and this is by far the best nursing home I have ever been in. The staff is kind and caring, attentive to his needs and he is treated with dignity and respect.”
“My aunt was given medication she did not have a prescription for, along with other medications and overdosed. They said she had an DNR so they were going to let her die. It took 3 doses of Narcan by a EMT, that the family called to revive her.”
“The recreation area makes you feel like you are on a small town main street with storefronts and a sidewalk café, where they serve ice cream, but it is all inside the building and safe for all.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
2
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Rocky Mountain Care - Hunter Hollow has a concerning pattern of complaint-triggered deficiencies, with families filing reports that led to 10 violations including serious issues with abuse protection and proper reporting of incidents. The facility shows recurring problems with safety oversight, medication management, and fire safety systems across multiple surveys. While all violations have been reportedly corrected, the pattern of families needing to file complaints about fundamental care protections warrants careful consideration during any visit.
Feb 12, 2026Routine18
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure gas and vacuum systems are inspected and tested as part of a maintenance program.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Dec 22, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 30, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 11, 2024Routine32
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Nov 8, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 26, 2023Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Federal Penalties
Fine
Oct 26, 2023
$20,318
Ownership & Operations
Who Operates This Facility
Rocky Mountain Care - Hunter Hollow
for profit
Chain Affiliation
Rocky Mountain Care
10 facilities nationwide
Chain avg rating: 3.0/5 · Rank 6 of 9
Ownership & Management
Owners
Beaver City Corporation
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
313 reviews from families & visitors
Official Website
Visit rockymountaincare.com
Medicare data downloads
Original nursing home datasets
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