Monument Healthcare Taylorsville
Strong Medicare quality ratings; families often praise effective physical and occupational therapy programs. Still worth an in-person visit.
based on 195 Google reviews
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What this means for your family
While recent management changes have brought improvements in facility appearance and therapy services, the facility still struggles with inconsistent staffing levels. Families should be prepared to be highly involved in their loved one's daily care, specifically regarding medication schedules and hygiene, and should not rely solely on the call-light system for urgent needs.
Google Reviews
Google Reviews
195 reviews on Google“Monument Healthcare Taylorsville (formerly Avalon West) presents a highly polarized experience for families. While recent reviews frequently praise the new management, physical facility updates, and specific staff members like Mackenzie and various nurses, a persistent pattern of critical failures remains. Families consistently report severe issues with call-button response times, neglect of basic hygiene, and poor communication, suggesting that the quality of care can vary significantly depending on the shift or specific staff on duty.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy programs
- Recent facility renovations and clean environment
- Attentive and compassionate individual staff members
- Responsive new management team
Concerns
- Excessive wait times for call button assistance (mentioned by 14 reviewers)
- Neglect of basic hygiene and toileting needs (mentioned by 11 reviewers)
- Poor communication with families regarding medical status (mentioned by 8 reviewers)
- Inconsistent or poor quality/portion size of food (mentioned by 9 reviewers)
- Medication administration delays or errors (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 201 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It's great to see the recent renovations and how clean the facility looks; how has the new management team been working to improve the overall resident experience?
- 2We want to make sure our loved one is well-supported; what steps are being taken to ensure call buttons are answered promptly and hygiene needs are met consistently?
- 3How does the nursing team manage medication schedules to ensure everything is administered accurately and on time?
- 4What is the communication process like for families to stay updated on a resident's medical status or any changes in their health?
- 5Could you tell us more about the dining experience, specifically regarding the variety and portion sizes of the meals provided?
- 6What kind of daily activities or social programs are available to keep residents engaged and active?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff has been very attentive to her with her pain management and helping her with her needs. The CNA's have been very attentive to her needs and provided her with encouragement to use the skills she was working on in therapy sessions.”
“My dad had stayed here for two weeks... I was sick for three days didn’t go to see him because I didn’t wanna make things worse for him. No one called and when I called to check up on him or try to call his phone, there was no answer.”
“I fully credit the death of my grandmother to this facility. She started with a broken ankle in the rehab center where the nursing staff could barely read her chart to care for her properly.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
2
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Monument Healthcare Taylorsville has a concerning pattern of family complaints triggering 11 of 25 total deficiencies across recent inspections, including serious issues with abuse reporting and accident prevention. Recurring problems involve resident rights violations, medication management, care planning, and safety hazards. While all deficiencies show correction dates, the facility continues experiencing new complaints as recently as March 2024.
Feb 3, 2026Complaint1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Mar 12, 2024Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nov 16, 2023Complaint8
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nov 17, 2021Routine1
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Sep 12, 2019Routine13
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Federal Penalties
Fine
Mar 12, 2024
$7,525
Ownership & Operations
Who Operates This Facility
Monument Healthcare Taylorsville
for profit
Chain Affiliation
Monument Health Group
11 facilities nationwide
Chain avg rating: 3.3/5 · Rank 6 of 14
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
195 reviews from families & visitors
Official Website
Visit monumenthg.com
Medicare data downloads
Original nursing home datasets
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