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Nursing HomeMedicaid

Monument Healthcare Taylorsville

Strong Medicare quality ratings; families often praise effective physical and occupational therapy programs. Still worth an in-person visit.

6246 South Redwood Road, Salt Lake City, UT 84123120 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
3.6/5

based on 195 Google reviews

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What this means for your family

While recent management changes have brought improvements in facility appearance and therapy services, the facility still struggles with inconsistent staffing levels. Families should be prepared to be highly involved in their loved one's daily care, specifically regarding medication schedules and hygiene, and should not rely solely on the call-light system for urgent needs.

Google Reviews

Google Reviews

195 reviews on Google
Monument Healthcare Taylorsville (formerly Avalon West) presents a highly polarized experience for families. While recent reviews frequently praise the new management, physical facility updates, and specific staff members like Mackenzie and various nurses, a persistent pattern of critical failures remains. Families consistently report severe issues with call-button response times, neglect of basic hygiene, and poor communication, suggesting that the quality of care can vary significantly depending on the shift or specific staff on duty.

Quality Themes

Tap a score for details
Food4.0Staff5.0Clean6.0Activities7.0Meds3.0Memory4.0Comms3.0Value2.0

Strengths

  • Effective physical and occupational therapy programs
  • Recent facility renovations and clean environment
  • Attentive and compassionate individual staff members
  • Responsive new management team

Concerns

  • Excessive wait times for call button assistance (mentioned by 14 reviewers)
  • Neglect of basic hygiene and toileting needs (mentioned by 11 reviewers)
  • Poor communication with families regarding medical status (mentioned by 8 reviewers)
  • Inconsistent or poor quality/portion size of food (mentioned by 9 reviewers)
  • Medication administration delays or errors (mentioned by 6 reviewers)

Rating Trends

Tap a year to see what changed

234'15(5)'17(5)'19(6)'21(9)'23(13)'25(61)'26(21)

Distribution · 201 analyzed

5
116
4
10
3
9
2
2
1
64
18 reviews posted between Jun 25, 2025Jun 28, 2025 · 15 were 5-star
13 reviews posted between Jun 11, 2025Jun 13, 2025 · 13 were 5-star
10 reviews posted between Feb 1, 2024Feb 2, 2024 · 10 were 5-star

How They Respond to Reviews

80%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1It's great to see the recent renovations and how clean the facility looks; how has the new management team been working to improve the overall resident experience?
  • 2We want to make sure our loved one is well-supported; what steps are being taken to ensure call buttons are answered promptly and hygiene needs are met consistently?
  • 3How does the nursing team manage medication schedules to ensure everything is administered accurately and on time?
  • 4What is the communication process like for families to stay updated on a resident's medical status or any changes in their health?
  • 5Could you tell us more about the dining experience, specifically regarding the variety and portion sizes of the meals provided?
  • 6What kind of daily activities or social programs are available to keep residents engaged and active?

Personalized based on this facility's data


Key Review Excerpts

The nursing staff has been very attentive to her with her pain management and helping her with her needs. The CNA's have been very attentive to her needs and provided her with encouragement to use the skills she was working on in therapy sessions.

Long-term resident's family · 2026★★★★★

My dad had stayed here for two weeks... I was sick for three days didn’t go to see him because I didn’t wanna make things worse for him. No one called and when I called to check up on him or try to call his phone, there was no answer.

Family member · 2025☆☆☆☆

I fully credit the death of my grandmother to this facility. She started with a broken ankle in the rehab center where the nursing staff could barely read her chart to care for her properly.

Granddaughter · 2024☆☆☆☆
Source: 195 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.90hrs
OK
Registered nurses for medical care
Total Nursing
3.57hrs
87%
All nurses + aides combined
Staff Turnover
60%
Lower is better (< 30% = good)
RN Turnover
54%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

13

measures

Worse Than Avg

2

measures

Mixed Results

2

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility2.3%
Better than Avg
Here
2.3%
US
12.1%
UT
16.5%
Salt lake
23.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility7.6%
Better than Avg
Here
7.6%
US
19.5%
UT
24.7%
Salt lake
22.5%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility1.1%
Better than Avg
Here
1.1%
US
15.4%
UT
14.6%
Salt lake
14.3%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility4.7%
Better than Avg
Here
4.7%
US
14.4%
UT
12.1%
Salt lake
11.0%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.3%
Better than Avg
Here
99.3%
US
93.4%
UT
97.1%
Salt lake
97.9%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility24.6%
Worse than Avg
Here
24.6%
US
19.4%
UT
21.8%
Salt lake
21.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility96.4%
Better than Avg
Here
96.4%
US
79.7%
UT
91.0%
Salt lake
91.6%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility97.5%
Better than Avg
Here
97.5%
US
81.8%
UT
93.8%
Salt lake
94.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
UT
0.8%
Salt lake
0.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

9deficiencies
1penalties
Near state avg (9.1)
12 complaint-triggered
$7,525 in fines

Monument Healthcare Taylorsville has a concerning pattern of family complaints triggering 11 of 25 total deficiencies across recent inspections, including serious issues with abuse reporting and accident prevention. Recurring problems involve resident rights violations, medication management, care planning, and safety hazards. While all deficiencies show correction dates, the facility continues experiencing new complaints as recently as March 2024.

Feb 3, 2026Complaint
1
0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Mar 12, 2024Complaint
3
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Nov 16, 2023Complaint
8
0565Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0640Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0688Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Nov 17, 2021Routine
1
0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

Sep 12, 2019Routine
13
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0802Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0039Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

Federal Penalties

Fine

Mar 12, 2024

$7,525

Ownership & Operations

Who Operates This Facility

Owner / Operator

Monument Healthcare Taylorsville

Organization Type

for profit

Chain Affiliation

Chain Name

Monument Health Group

Chain Size

11 facilities nationwide

Chain avg rating: 3.3/5 · Rank 6 of 14

Ownership & Management

Key personnel

Murray, BrianOfficer / DirectorGunnison Valley HospitalManagerHealth Group Management LLCManagerMonument Health Group LLCManagerCantwell, KalanManager
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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