Pine Creek Rehabilitation and Nursing
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 58 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- High staff turnover (82%)
- High RN turnover (78%)
Bottom 25% in UT · Meets national RN staffing standard · Very high staff turnover · $56,121 in fines · Abuse citation
What this means for your family
While the facility is praised for its home-like environment and friendly staff, the recent reports of delayed emergency medical care and medication management issues are critical red flags. If you are considering this facility, we strongly advise you to ask for their specific protocols regarding emergency transfers and how they coordinate with external specialists for patient appointments.
Google Reviews
Google Reviews
58 reviews on Google“Pine Creek Rehabilitation and Nursing receives highly polarized feedback, with many reviewers praising the home-like environment and friendly staff, while others report severe concerns regarding medical neglect and poor communication. Several families have documented alarming incidents involving delayed medical intervention for internal bleeding and concerns over medication management. Prospective families should weigh the positive reports of a welcoming atmosphere against the serious allegations of declining patient health and inadequate oversight.”
Quality Themes
Tap a score for detailsStrengths
- Warm, home-like environment
- Friendly and welcoming staff
- Recent building renovations
- Active and visible management
Concerns
- Delayed or inadequate medical response to emergencies (mentioned by 3 reviewers)
- Poor communication with family members (mentioned by 2 reviewers)
- Concerns regarding medication management and over-sedation (mentioned by 2 reviewers)
- Failure to facilitate external medical appointments (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 62 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the recent renovations, how do you ensure the home-like environment remains supportive for residents who require higher levels of medical supervision?
- 2I noticed your team is active in responding to some online feedback; what is your preferred process for keeping families updated on their loved one's daily health status?
- 3With your current staffing levels, how do you ensure that residents receive timely assistance when they have urgent or unexpected medical needs?
- 4Can you walk me through your protocol for managing and administering medications to ensure accuracy and prevent over-sedation?
- 5How does your team coordinate and facilitate transportation for residents who have external medical appointments or specialist visits?
- 6What specific activities are currently being offered to keep the 34 residents engaged and active throughout the week?
Personalized based on this facility's data
Key Review Excerpts
“My grandmother was bleeding internally! Tarey black stool and they waited to take her up to the hospital until my aunt got there. The employees are rude and do not take care or care of their patients!”
“I have been a resident at Pine Creek since June 2023, having transferred from another facility due to frequent falls and the need for 24-hour nursing care. From the moment I arrived, I was greeted with warmth and kindness.”
“The administration of multiple medications resulted in hallucinations and sedation. Despite my requests to discontinue these medications, my loved one was hospitalized due to over-sedation.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
8
measures
5
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints about this facility, leading to findings of inadequate protection from abuse and neglect, and unsafe living conditions. The facility shows recurring problems with medication management, safety oversight, and resident rights that persist across multiple surveys from 2023 to 2024. While all deficiencies show correction dates, the pattern of repeated issues in core care areas warrants careful consideration during your visit.
Oct 9, 2025Routine6
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Administration Deficiencies
Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Oct 9, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Oct 3, 2024Complaint4
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Oct 3, 2024Routine25
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Administration Deficiencies
Keep complete, dated laboratory records in the resident's record.
Administration Deficiencies
Keep signed and dated reports of x-rays and other diagnostic services in the residents record.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Nursing and Physician Services Deficiencies
Ensure that paid feeding assistants have the training they need.
Mar 2, 2023Routine8
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Federal Penalties
Fine
Oct 3, 2024
$56,121
Payment Denial
Oct 3, 2024
5-day denial
Ownership & Operations
Who Operates This Facility
Pine Creek Rehabilitation and Nursing
for profit
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
58 reviews from families & visitors
Official Website
Visit pinecreekrehab.com
Medicare data downloads
Original nursing home datasets
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