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Nursing HomeMedicaid Investigative

Pine Creek Rehabilitation and Nursing

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

876 West 700 South, Poplar Grove · Salt Lake City, UT 8410434 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.2/5

based on 58 Google reviews

5
4
3
2
1

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7/ 10
critical Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • High staff turnover (82%)
  • High RN turnover (78%)

Bottom 25% in UT · Meets national RN staffing standard · Very high staff turnover · $56,121 in fines · Abuse citation

Source: Medicare data

What this means for your family

While the facility is praised for its home-like environment and friendly staff, the recent reports of delayed emergency medical care and medication management issues are critical red flags. If you are considering this facility, we strongly advise you to ask for their specific protocols regarding emergency transfers and how they coordinate with external specialists for patient appointments.

Google Reviews

Google Reviews

58 reviews on Google
Pine Creek Rehabilitation and Nursing receives highly polarized feedback, with many reviewers praising the home-like environment and friendly staff, while others report severe concerns regarding medical neglect and poor communication. Several families have documented alarming incidents involving delayed medical intervention for internal bleeding and concerns over medication management. Prospective families should weigh the positive reports of a welcoming atmosphere against the serious allegations of declining patient health and inadequate oversight.

Quality Themes

Tap a score for details
FoodN/AStaff6.0Clean7.0Activities8.0Meds2.0MemoryN/AComms3.0ValueN/A

Strengths

  • Warm, home-like environment
  • Friendly and welcoming staff
  • Recent building renovations
  • Active and visible management

Concerns

  • Delayed or inadequate medical response to emergencies (mentioned by 3 reviewers)
  • Poor communication with family members (mentioned by 2 reviewers)
  • Concerns regarding medication management and over-sedation (mentioned by 2 reviewers)
  • Failure to facilitate external medical appointments (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.0'17(1)3.83.0'21(2)4.85.0'23(22)3.02.3'25(9)4.0'26(4)

Distribution · 62 analyzed

5
48
4
4
3
0
2
0
1
10
12 reviews posted between Sep 27, 2023Sep 29, 2023 · 12 were 5-star

How They Respond to Reviews

23%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given the recent renovations, how do you ensure the home-like environment remains supportive for residents who require higher levels of medical supervision?
  • 2I noticed your team is active in responding to some online feedback; what is your preferred process for keeping families updated on their loved one's daily health status?
  • 3With your current staffing levels, how do you ensure that residents receive timely assistance when they have urgent or unexpected medical needs?
  • 4Can you walk me through your protocol for managing and administering medications to ensure accuracy and prevent over-sedation?
  • 5How does your team coordinate and facilitate transportation for residents who have external medical appointments or specialist visits?
  • 6What specific activities are currently being offered to keep the 34 residents engaged and active throughout the week?

Personalized based on this facility's data


Key Review Excerpts

My grandmother was bleeding internally! Tarey black stool and they waited to take her up to the hospital until my aunt got there. The employees are rude and do not take care or care of their patients!

Long-term resident's family · 2025☆☆☆☆

I have been a resident at Pine Creek since June 2023, having transferred from another facility due to frequent falls and the need for 24-hour nursing care. From the moment I arrived, I was greeted with warmth and kindness.

Rehab patient · 2026★★★★★

The administration of multiple medications resulted in hallucinations and sedation. Despite my requests to discontinue these medications, my loved one was hospitalized due to over-sedation.

Long-term resident's family · 2025☆☆☆☆
Source: 58 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.59hrs
79%
Registered nurses for medical care
Total Nursing
3.00hrs
73%
All nurses + aides combined
Staff Turnover
79%
Lower is better (< 30% = good)
RN Turnover
73%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 15 measures

Medicare Rating
5/ 5
Better Than Avg

8

measures

Worse Than Avg

5

measures

Mixed Results

2

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility69.2%
Worse than Avg
Here
69.2%
US
12.1%
UT
16.5%
Salt lake
21.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility46.8%
Worse than Avg
Here
46.8%
US
15.4%
UT
14.6%
Salt lake
12.6%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility4.0%
Better than Avg
Here
4.0%
US
15.3%
UT
16.8%
Salt lake
15.3%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility31.1%
Worse than Avg
Here
31.1%
US
19.5%
UT
24.7%
Salt lake
21.7%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility3.9%
Better than Avg
Here
3.9%
US
14.4%
UT
12.1%
Salt lake
11.1%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility91.4%
Worse than Avg
Here
91.4%
US
93.4%
UT
97.1%
Salt lake
98.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility93.5%
Mixed vs Avgs
Here
93.5%
US
81.8%
UT
93.8%
Salt lake
94.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

6deficiencies
2penalties
Near state avg (9.1)
6 complaint-triggered
$56,121 in fines

Families have filed complaints about this facility, leading to findings of inadequate protection from abuse and neglect, and unsafe living conditions. The facility shows recurring problems with medication management, safety oversight, and resident rights that persist across multiple surveys from 2023 to 2024. While all deficiencies show correction dates, the pattern of repeated issues in core care areas warrants careful consideration during your visit.

Oct 9, 2025Routine
6
0727Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0628Potential for harm · PatternCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0757Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0840Potential for harm · IsolatedCorrected

Administration Deficiencies

Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.

0004Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

Oct 9, 2025Complaint
2
0602Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Oct 3, 2024Complaint
4
0684Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Immediate jeopardy · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0600Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Oct 3, 2024Routine
25
0740Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0609Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0622Potential for harm · PatternCorrected

Resident Rights Deficiencies

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0770Potential for harm · PatternCorrected

Administration Deficiencies

Provide timely, quality laboratory services/tests to meet the needs of residents.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0887Potential for harm · PatternCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

0039Potential for harm · PatternCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0773Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.

0775Potential for harm · IsolatedCorrected

Administration Deficiencies

Keep complete, dated laboratory records in the resident's record.

0779Potential for harm · IsolatedCorrected

Administration Deficiencies

Keep signed and dated reports of x-rays and other diagnostic services in the residents record.

0804Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0868Potential for harm · IsolatedCorrected

Administration Deficiencies

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0881Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0948Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that paid feeding assistants have the training they need.

Mar 2, 2023Routine
8
0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0887Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

Federal Penalties

Fine

Oct 3, 2024

$56,121

Payment Denial

Oct 3, 2024

5-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Pine Creek Rehabilitation and Nursing

Organization Type

for profit

Ownership & Management

Owners

Undisclosed

Ownership Data Not Available · Organization

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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