Legacy Village Rehabilitation
Strong Medicare quality ratings; families often praise highly skilled and compassionate physical therapy team. Still worth an in-person visit.
based on 77 Google reviews
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What this means for your family
This facility is highly recommended for its physical therapy department, which consistently receives praise for expertise and patient rapport. However, families should be vigilant regarding inpatient nursing care; ensure you have a clear plan for medication management and discharge, as multiple reviewers have flagged slow response times and communication gaps during these critical periods.
Google Reviews
Google Reviews
77 reviews on Google“Legacy Village Rehabilitation receives high praise for its physical therapy department, with many patients reporting successful recoveries and strong personal connections with the therapy staff. However, the facility faces significant criticism regarding nursing care, specifically concerning slow response times for pain medication, understaffing, and occasional unprofessional conduct by nursing personnel. Families should be aware that while the therapy services are highly regarded, the inpatient nursing and administrative communication can be inconsistent.”
Quality Themes
Tap a score for detailsStrengths
- Highly skilled and compassionate physical therapy team
- Effective post-surgical rehabilitation programs
- Clean and well-maintained facility environment
- Friendly and personalized outpatient care
Concerns
- Slow response times for pain medication and patient assistance (mentioned by 5 reviewers)
- Understaffing leading to neglect or long wait times (mentioned by 3 reviewers)
- Poor communication regarding discharge planning and patient care (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 82 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given that the facility has had some recent state violations, what specific steps are you taking to improve your internal health and safety oversight?
- 2I noticed some feedback regarding wait times for assistance; what is your current protocol for ensuring residents receive timely help when they call for a nurse or pain medication?
- 3How do you keep families updated on care plans and discharge goals to ensure we are always in the loop regarding our loved one's progress?
- 4Since your physical therapy team is so highly regarded, how do they coordinate with the nursing staff to ensure a resident's rehabilitation goals are supported throughout the entire day?
- 5What kind of daily social activities or engagement programs do you have in place to help residents feel connected and active within this smaller community of 40 residents?
- 6I see that you engage with some online feedback; how do you use input from families to adjust your daily operations and improve the quality of care?
Personalized based on this facility's data
Key Review Excerpts
“The PT is exceptional, they have helped me so much!”
“Created an unsafe discharge plan and they never communicated with the POA agent about proper care. The case manager seemed disinterested with the situation when addressed & did not provide appropriate supports for the patient.”
“I am currently a patient at Legacy and I can't say enough good to about this facility. It's beautiful, well maintained and roomy. They have an incredible kitchen and cooks/chefs.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 3 measures
2
measures
1
measures
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that led to 7 deficiencies, raising concerns about this facility's care quality. The most recurring issues involve fire safety systems, electrical equipment maintenance, and medication management. While all violations have reported correction dates, the pattern of complaints suggests families have experienced problems with resident assessment, treatment quality, and communication about resident conditions that prompted them to contact authorities.
Dec 1, 2025Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
May 15, 2025Routine9
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Emergency Preparedness Deficiencies
Establish policies and procedures for volunteers.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
May 15, 2025Complaint5
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Aug 30, 2023Routine10
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure gas cylinders are properly stored.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Dec 29, 2021Routine5
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Ownership & Operations
Who Operates This Facility
Legacy Village Rehabilitation
for profit
Ownership & Management
Owners
Taylors Tcu
Owner · Organization
Western States Lodging
Owner · Organization
Exmar Company, LLC
Owner (parent company) · Organization
Fairholm Holdings, LLC
Owner (parent company) · Organization
The Miles Group
Owner (parent company) · Organization
Western Lodging & Development, LLC
Owner (parent company) · Organization
Fairholm, Corey
Owner (parent company)
Fairholm, Paul
Owner (parent company)
Griffiths, Gary
Owner (parent company)
Hampton, Mark
Owner (parent company)
Miles, Richard
Owner (parent company)
Miles, Stephen
Owner (parent company)
Webster, David
Owner (parent company)
White, Richard
Owner (parent company)
Olsen, George
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
77 reviews from families & visitors
Official Website
Visit legacyretire.com
Medicare data downloads
Original nursing home datasets
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