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Strong Medicare quality ratings; public reviewers often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 110 Google reviews
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Aspen Ridge West Transitional Rehab has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: highly effective physical and occupational therapy and clean, well-maintained, and modern facility. Review the component ratings and current source records before deciding.
Aspen Ridge West Transitional Rehab receives a high volume of polarized feedback, with many families praising the facility as a clean, professional environment with effective therapy teams. However, a significant number of critical reviews highlight serious concerns regarding medical neglect, medication errors, and poor communication during off-hours. Families should be aware that while many report excellent experiences, there is a recurring pattern of complaints regarding staff responsiveness and clinical oversight.
Quality Themes
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Concerns
Rating Trends
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Distribution · 115 analyzed
This facility responds to some reviews.
Personalized based on this facility's data
Key Review Excerpts
“Caught nurses charting medication as being given to my mother, when it was not. She fell and was suddenly disoriented and they tried to tell me it was typical of aging.”
“I saw nothing but professionals doing their very best to get to everyone in a timely manner. The entire staff always went above and beyond to make our stay comfortable.”
“The staff is not qualified, did not know how to transfer me correctly with a broken pelvis. Aides or CNAs, not qualified at all. Mix up on medications, good thing I was aware of what I was taking and how much.”
This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 3 measures
3
measures
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families have filed complaints that resulted in deficiencies related to abuse/neglect reporting and resident rights, including concerns about medication self-administration. The facility has ongoing issues with electrical systems and fire safety equipment that have persisted across multiple surveys from 2021 to 2024. While all deficiencies show correction dates, the recurring safety infrastructure problems suggest potential operational challenges that families should discuss during visits.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Aspen Ridge West Transitional Rehab
for profit
Advanced Health Care
26 facilities nationwide
Chain avg rating: 4.7/5 · Rank 1 of 25 (Highest rating)
Owners
New Ahc Holdings, LLC
Owner · Organization
The Gail Miller Gst Trust
Owner (parent company) · Organization
The Bryan Miller Utah Dynasty Trust Dated April 22, 2014
Owner (parent company) · Organization
The G&h Miller Utah Trust Dated February 26, 2019
Owner (parent company) · Organization
Key personnel
Contact this facility directly and verify the details that matter most to your family.
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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