Aspen Ridge West Transitional Rehab
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 110 Google reviews
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What this means for your family
This facility offers a modern environment and strong rehabilitation therapy, which many families appreciate. However, given the serious reports of medication errors and neglect, we strongly advise families to be highly involved in monitoring medications and to visit frequently during off-hours to ensure consistent care.
Google Reviews
Google Reviews
110 reviews on Google“Aspen Ridge West Transitional Rehab receives a high volume of polarized feedback, with many families praising the facility as a clean, professional environment with effective therapy teams. However, a significant number of critical reviews highlight serious concerns regarding medical neglect, medication errors, and poor communication during off-hours. Families should be aware that while many report excellent experiences, there is a recurring pattern of complaints regarding staff responsiveness and clinical oversight.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Clean, well-maintained, and modern facility
- Friendly and attentive nursing/CNA staff
- Good variety and quality of meals
Concerns
- Medication management errors and lack of oversight (mentioned by 6 reviewers)
- Slow response times and staff ignoring call lights (mentioned by 5 reviewers)
- Staff observed using personal cell phones instead of assisting patients (mentioned by 3 reviewers)
- Inadequate communication with family members regarding patient status (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 115 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the facility's focus on rehabilitation, what specific protocols are in place to ensure medication administration is accurate and closely monitored for residents?
- 2Could you walk us through your internal process for ensuring that call lights are answered promptly and that staff remain fully engaged with residents during their shifts?
- 3How do you proactively keep families updated on their loved one's health status and progress, especially when there are changes in care plans?
- 4With your high ratings for physical and occupational therapy, how do you integrate these sessions into the daily routine to ensure residents stay active and engaged?
- 5What steps does the leadership team take to ensure that staff members are consistently focused on resident needs throughout the day?
- 6In the event of a medical concern or emergency, how quickly can we expect to be notified, and what is the standard procedure for communicating those updates to family members?
Personalized based on this facility's data
Key Review Excerpts
“Caught nurses charting medication as being given to my mother, when it was not. She fell and was suddenly disoriented and they tried to tell me it was typical of aging.”
“I saw nothing but professionals doing their very best to get to everyone in a timely manner. The entire staff always went above and beyond to make our stay comfortable.”
“The staff is not qualified, did not know how to transfer me correctly with a broken pelvis. Aides or CNAs, not qualified at all. Mix up on medications, good thing I was aware of what I was taking and how much.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 3 measures
3
measures
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that resulted in deficiencies related to abuse/neglect reporting and resident rights, including concerns about medication self-administration. The facility has ongoing issues with electrical systems and fire safety equipment that have persisted across multiple surveys from 2021 to 2024. While all deficiencies show correction dates, the recurring safety infrastructure problems suggest potential operational challenges that families should discuss during visits.
Aug 13, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Aug 22, 2024Routine1
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Aug 22, 2024Complaint1
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Feb 8, 2023Routine2
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Jun 30, 2021Routine4
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Ownership & Operations
Who Operates This Facility
Aspen Ridge West Transitional Rehab
for profit
Chain Affiliation
Advanced Health Care
26 facilities nationwide
Chain avg rating: 4.7/5 · Rank 6 of 25 (Best)
Ownership & Management
Owners
New Ahc Holdings, LLC
Owner · Organization
The Gail Miller Gst Trust
Owner (parent company) · Organization
The Bryan Miller Utah Dynasty Trust Dated April 22, 2014
Owner (parent company) · Organization
The G&h Miller Utah Trust Dated February 26, 2019
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
110 reviews from families & visitors
Official Website
Visit ahcfacilities.com
Medicare data downloads
Original nursing home datasets
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