Rocket City Rehabilitation and Healthcare Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 66 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (12 vs median 3.0)
- High staff turnover (74%)
- High RN turnover (66%)
Bottom 25% in AL · Meets national RN staffing standard · Above recommended total nurse staffing · Very high staff turnover · Worst in VENZA CARE MANAGEMENT chain · No penalties on record
What this means for your family
While the physical therapy team is frequently praised for helping patients regain mobility, the facility faces critical, recurring issues with nursing responsiveness and medication management. If you choose this facility, ensure you have a plan for frequent, in-person visits to monitor your loved one's hygiene, nutrition, and medical care, as staffing levels appear inconsistent.
Google Reviews
Google Reviews
66 reviews on Google“Rocket City Rehabilitation and Healthcare Center receives highly polarized feedback, with families reporting significant inconsistencies in care quality. While many reviewers praise the physical therapy department and specific staff members for their dedication, others report severe issues including neglect, poor communication, medication errors, and concerns regarding the facility's physical condition and cleanliness. Families should be prepared to be highly involved in their loved one's daily care to ensure needs are met.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy department
- Some highly dedicated and compassionate individual staff members
- Successful rehabilitation outcomes for some patients
Concerns
- Understaffing and slow response times to call lights (mentioned by 8 reviewers)
- Poor communication with families regarding medical status or facility procedures (mentioned by 6 reviewers)
- Medication administration errors or delays (mentioned by 5 reviewers)
- Poor food quality and lack of variety (mentioned by 6 reviewers)
- Facility cleanliness, odors, and maintenance issues (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 67 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed you are very active in responding to online feedback; what is your current process for keeping families updated on a loved one's medical status and daily care changes?
- 2Given the high volume of residents, what specific protocols do you have in place to ensure call lights are answered promptly and that residents receive timely assistance?
- 3I understand that medication management is a critical priority; could you walk me through your current system for ensuring medications are administered accurately and on schedule?
- 4Since rehabilitation is a noted strength here, how do you ensure that the same level of dedicated, personalized attention from the therapy team carries over into the daily nursing care?
- 5We’ve seen some concerns regarding facility maintenance and cleanliness; what is your current schedule for housekeeping and deep-cleaning resident rooms and common areas?
- 6What steps are you taking to improve the variety and quality of the dining experience to ensure residents are getting nutritious and enjoyable meals?
Personalized based on this facility's data
Key Review Excerpts
“The rehab staff was wonderful. Kera and Hanna were the best. She made spectacular progress. They got her walking for the first time in 5 months.”
“The nursing home is doing better for me, personally, after I had experienced a few moments with staff and food. They addressed the situations and worked on it.”
“I was there for a month and almost died from a pic line infection because of inadequate nursing not flushing my pic line”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Rocket City Rehabilitation has had 31 deficiencies across three surveys, with recurring issues in fire safety systems, medication management, and nutrition services that appear across multiple inspections. The facility shows persistent problems with sprinkler systems, emergency exits, and medication labeling that have required correction in 2019, 2021, and 2023. While all deficiencies show correction dates, the pattern of repeated fire safety and pharmacy violations suggests ongoing operational challenges families should discuss during visits.
Feb 26, 2023Routine15
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Provide properly protected cooking facilities.
Jun 25, 2021Routine9
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Oct 3, 2019Routine7
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Ownership & Operations
Who Operates This Facility
Rocket City Rehabilitation and Healthcare Center
for profit
Chain Affiliation
Venza Care Management
22 facilities nationwide
Chain avg rating: 2.5/5 · Rank 21 of 21 (Worst)
Ownership & Management
Owners
Whitesburg Snf Operations Holdings LLC
Owner · Organization
Josephson, Leeya
Owner (parent company)
AL Snf Associates LLC
Owner (parent company) · Organization
AL Snf Associates Trust
Owner (parent company) · Organization
AL Snf Holdings LLC
Owner (parent company) · Organization
AL Snf Holdings Trust
Owner (parent company) · Organization
Ch Whitesburg Holdings LLC
Owner (parent company) · Organization
Cw Whitesburg Holdings LLC
Owner (parent company) · Organization
M Melb Opco LLC
Owner (parent company) · Organization
M Melb Opco Trust
Owner (parent company) · Organization
Ms Whitesburg Holdings LLC
Owner (parent company) · Organization
S Melb Opco LLC
Owner (parent company) · Organization
S Melb Opco Trust
Owner (parent company) · Organization
Ss Whitesburg Holdings LLC
Owner (parent company) · Organization
Apfel, Stephen
Owner (parent company)
Apfel, Sydney
Owner (parent company)
Herzka, Yisroel
Owner (parent company)
Strulovics, Joel
Owner (parent company)
Wolofsky, Chava
Owner (parent company)
Strauss, Susan
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
66 reviews from families & visitors
Official Website
Visit rocketcityrehab.com
Medicare data downloads
Original nursing home datasets
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