Regency Health Care and Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 37 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (14 vs median 3.0)
- High staff turnover (63%)
- High RN turnover (91%)
Bottom 25% in AL · Below recommended RN staffing · Above recommended total nurse staffing · $16,801 in fines
What this means for your family
While the facility is physically clean and offers effective physical therapy, the recurring reports of neglect and staffing shortages are significant red flags. If you choose this facility, we strongly recommend having a family member present frequently to monitor care, as responsiveness to call lights and medication management appear to be inconsistent.
Google Reviews
Google Reviews
37 reviews on Google“Regency Health Care and Rehabilitation Center receives highly polarized feedback, with some residents praising the clean facility and professional therapy, while others report severe neglect and staffing shortages. Families frequently express concerns regarding slow response times, poor communication, and inconsistent care standards. Potential visitors should be aware that experiences appear to vary significantly depending on the specific staff on duty.”
Quality Themes
Tap a score for detailsStrengths
- Clean, modern facility environment
- Professional and encouraging therapy staff
- Some highly dedicated nursing personnel
Concerns
- Understaffing leading to neglect and slow response times (mentioned by 6 reviewers)
- Poor communication and lack of responsiveness to family inquiries (mentioned by 3 reviewers)
- Inconsistent medication management and care protocols (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 64 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure that resident call lights are answered promptly and that needs are met in a timely manner?
- 2How does your team ensure consistent and accurate medication management, and what steps do you take to prevent errors in the administration process?
- 3I noticed the facility has had some recent regulatory challenges; could you walk me through the specific improvements you have implemented to address these inspection findings?
- 4What is your standard process for keeping families updated on their loved one's health status, and how do you ensure that inquiries from family members receive a timely response?
- 5Beyond the therapy programs, what does a typical day look like for a resident here in terms of social engagement and daily activities?
- 6In the event of a medical emergency, what is your facility's protocol for coordinating care and communicating with family members immediately?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff was very helpful and took very good care of my mother. One nurse in particular, Louise, stayed 2 hours after her shift when my mother's electrolytes dropped.”
“Takes about forty minutes for some to come when the help light is pushed, and the every two hours policy for staff to come in and check on the patient is joke, medicine not given on time.”
“I received top notch physical therapy with professional quality, compassion, and friendliness. Everyone from the sweet lady who cleaned my room to the people who delivered my food and snacks greeted me with a smile.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
10
measures
1
measures
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern with 14 complaint-triggered deficiencies in August 2024 after families filed reports, indicating significant care problems. The most recurring issues involve care planning and assessment, medication management, and resident rights including failure to notify families of incidents. While all deficiencies show correction dates, the large cluster of recent complaints suggests systemic care quality problems that families should investigate thoroughly before considering this facility.
Aug 21, 2024Complaint14
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 29, 2019Routine5
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Aug 23, 2018Routine1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Federal Penalties
Fine
Aug 21, 2024
$6,500
Fine
Aug 21, 2024
$10,301
Payment Denial
Aug 21, 2024
4-day denial
Ownership & Operations
Who Operates This Facility
Regency Health Care and Rehabilitation Center
for profit
Ownership & Management
Owners
Huntsville Senior Services LLC
Owner · Organization
Sabir Investments, LLC
Owner · Organization
Howe, Donavon
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
37 reviews from families & visitors
Official Website
Visit regencyhuntsville.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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