See every facility — official ratings, family reviews, no referral fees.
Nursing HomeMedicaid Investigative

Regency Health Care and Rehabilitation Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

2061 Poole Drive, Nw, Huntsville, AL 3581090 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.2/5

based on 37 Google reviews

5
4
3
2
1
Regency Health Care and Rehabilitation Center Nursing Home in Huntsville, AL — Street View
Street View

Watch Regency Health Care and Rehabilitation Center

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (14 vs median 3.0)
  • High staff turnover (63%)
  • High RN turnover (91%)

Bottom 25% in AL · Below recommended RN staffing · Above recommended total nurse staffing · $16,801 in fines

Source: Medicare data

What this means for your family

While the facility is physically clean and offers effective physical therapy, the recurring reports of neglect and staffing shortages are significant red flags. If you choose this facility, we strongly recommend having a family member present frequently to monitor care, as responsiveness to call lights and medication management appear to be inconsistent.

Google Reviews

Google Reviews

37 reviews on Google
Regency Health Care and Rehabilitation Center receives highly polarized feedback, with some residents praising the clean facility and professional therapy, while others report severe neglect and staffing shortages. Families frequently express concerns regarding slow response times, poor communication, and inconsistent care standards. Potential visitors should be aware that experiences appear to vary significantly depending on the specific staff on duty.

Quality Themes

Tap a score for details
Food3.0Staff5.0Clean9.0ActivitiesN/AMeds2.0MemoryN/AComms2.0ValueN/A

Strengths

  • Clean, modern facility environment
  • Professional and encouraging therapy staff
  • Some highly dedicated nursing personnel

Concerns

  • Understaffing leading to neglect and slow response times (mentioned by 6 reviewers)
  • Poor communication and lack of responsiveness to family inquiries (mentioned by 3 reviewers)
  • Inconsistent medication management and care protocols (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'17(3)'19(21)'22(6)'24(6)'26(4)

Distribution · 64 analyzed

5
31
4
5
3
0
2
7
1
21
10 reviews posted between Nov 22, 2019Nov 22, 2019 · 10 were 5-star

How They Respond to Reviews

3%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given the current staffing levels, what specific protocols are in place to ensure that resident call lights are answered promptly and that needs are met in a timely manner?
  • 2How does your team ensure consistent and accurate medication management, and what steps do you take to prevent errors in the administration process?
  • 3I noticed the facility has had some recent regulatory challenges; could you walk me through the specific improvements you have implemented to address these inspection findings?
  • 4What is your standard process for keeping families updated on their loved one's health status, and how do you ensure that inquiries from family members receive a timely response?
  • 5Beyond the therapy programs, what does a typical day look like for a resident here in terms of social engagement and daily activities?
  • 6In the event of a medical emergency, what is your facility's protocol for coordinating care and communicating with family members immediately?

Personalized based on this facility's data


Key Review Excerpts

The nursing staff was very helpful and took very good care of my mother. One nurse in particular, Louise, stayed 2 hours after her shift when my mother's electrolytes dropped.

Long-term resident's family · 2017★★★★

Takes about forty minutes for some to come when the help light is pushed, and the every two hours policy for staff to come in and check on the patient is joke, medicine not given on time.

Family member · 2019☆☆☆☆

I received top notch physical therapy with professional quality, compassion, and friendliness. Everyone from the sweet lady who cleaned my room to the people who delivered my food and snacks greeted me with a smile.

Rehab patient · 2025★★★★★
Source: 37 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.56hrs
74%
Registered nurses for medical care
Total Nursing
4.40hrs
OK
All nurses + aides combined
Staff Turnover
69%
Lower is better (< 30% = good)
RN Turnover
80%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

6

measures

Worse Than Avg

10

measures

Mixed Results

1

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility9.2%
Worse than Avg
Here
9.2%
US
93.4%
AL
91.7%
Madison
93.1%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility73.5%
Worse than Avg
Here
73.5%
US
95.5%
AL
94.8%
Madison
91.6%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.5%
Better than Avg
Here
0.5%
US
12.1%
AL
1.4%
Madison
19.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility28.4%
Worse than Avg
Here
28.4%
US
19.4%
AL
13.3%
Madison
19.2%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility29.0%
Worse than Avg
Here
29.0%
US
19.5%
AL
24.7%
Madison
24.5%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility19.4%
Worse than Avg
Here
19.4%
US
15.3%
AL
13.3%
Madison
14.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility30.9%
Worse than Avg
Here
30.9%
US
81.8%
AL
84.8%
Madison
79.4%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility49.0%
Worse than Avg
Here
49.0%
US
79.8%
AL
80.3%
Madison
71.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.1%
Better than Avg
Here
1.1%
US
1.6%
AL
2.0%
Madison
1.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

14deficiencies
3penalties
Well above state avg (3.9)
14 complaint-triggered
$16,801 in fines

This facility shows a concerning pattern with 14 complaint-triggered deficiencies in August 2024 after families filed reports, indicating significant care problems. The most recurring issues involve care planning and assessment, medication management, and resident rights including failure to notify families of incidents. While all deficiencies show correction dates, the large cluster of recent complaints suggests systemic care quality problems that families should investigate thoroughly before considering this facility.

Aug 21, 2024Complaint
14
0684Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0867Immediate jeopardy · IsolatedCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0755Actual harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0640Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Aug 29, 2019Routine
5
0232Potential for harm · PatternCorrected

Egress Deficiencies

Have corridors or aisles that are unobstructed and are at least 8 feet in width.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

Aug 23, 2018Routine
1
0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Federal Penalties

Fine

Aug 21, 2024

$6,500

Fine

Aug 21, 2024

$10,301

Payment Denial

Aug 21, 2024

4-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Regency Health Care and Rehabilitation Center

Organization Type

for profit

Ownership & Management

Owners

Huntsville Senior Services LLC

Owner · Organization

Sabir Investments, LLC

Owner · Organization

Howe, Donavon

Owner

Key personnel

Nesmith, VickiOfficer / DirectorNkea, EvelineOfficer / DirectorVollmer, DonaldOfficer / DirectorHuntsville Senior Services LLCManagerNesmith, VickiManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

Call