See every facility — official ratings, family reviews, no referral fees.
Nursing HomeMedicaid Investigative

Windsor House

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

4411 Mcallister Drive, Huntsville, AL 35805117 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
2.8/5

based on 54 Google reviews

5
4
3
2
1
Windsor House Nursing Home in Huntsville, AL — Street View
Street View

Watch Windsor House

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (11 vs median 3.0)
  • High staff turnover (58%)
  • High RN turnover (68%)

Bottom 25% in AL · Below recommended RN staffing · Significantly below average staffing · Worst in DIVERSICARE HEALTHCARE chain · $266,231 in fines

Source: Medicare data

What this means for your family

While the rehabilitation therapy team is frequently praised, the facility has a long history of severe complaints regarding hygiene and basic patient care. If you consider this facility, conduct an unannounced visit to check the cleanliness of the rooms and observe staff response times, as these are the most common points of failure cited by families.

Google Reviews

Google Reviews

54 reviews on Google
Windsor House presents a highly polarized experience for families, with significant concerns regarding basic hygiene, facility maintenance, and patient neglect. While some families report positive outcomes from the rehabilitation therapy department and note recent efforts by new leadership to improve staffing, these are frequently overshadowed by recurring reports of unsanitary conditions, unpleasant odors, and inadequate attention to resident hygiene.

Quality Themes

Tap a score for details
Food2.0Staff4.0Clean1.0Activities7.0Meds2.0Memory2.0Comms3.0ValueN/A

Strengths

  • Effective rehabilitation therapy department
  • Some dedicated and compassionate nursing staff
  • Recent efforts by new leadership to improve care standards

Concerns

  • Poor hygiene and lack of basic patient care (soiled clothing/bedding, bed sores) (mentioned by 10 reviewers)
  • Unsanitary facility conditions and persistent unpleasant odors (mentioned by 7 reviewers)
  • Staffing shortages leading to slow or non-existent response times (mentioned by 5 reviewers)
  • Facility maintenance issues (broken equipment, safety hazards, dated infrastructure) (mentioned by 5 reviewers)

Rating Trends

Tap a year to see what changed

234'12(1)'18(3)'20(1)'22(9)'24(7)'26(2)

Distribution · 56 analyzed

5
18
4
6
3
4
2
3
1
25

How They Respond to Reviews

37%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1I noticed there is new leadership in place; what specific changes have you implemented recently to improve the overall cleanliness and hygiene standards of the facility?
  • 2Given the current staffing levels, what is your protocol for ensuring timely responses to call lights and assistance requests, especially during evening and night shifts?
  • 3How are you addressing the maintenance and infrastructure updates needed to ensure the facility remains a safe and comfortable environment for residents?
  • 4I see that you have a strong rehabilitation department; how do you ensure that same level of dedicated, attentive care is consistently applied to daily hygiene and personal grooming needs?
  • 5Could you walk me through your current process for medication management and how you ensure accuracy and communication with families regarding any changes in a resident's health?
  • 6What does a typical day look like for residents in terms of social engagement and dining experiences, and how do you encourage participation?

Personalized based on this facility's data


Key Review Excerpts

The building is old, and so are the negative reviews. We had a WONDERFUL experience here with Shirley in admissions and Glory as my dad’s shift nurse.

Long-term resident's family · 2023★★★★★

I have been very impressed with the care and therapy she has gotten the last month. The staff has gone out of their way to be kind and compassionate.

Rehab patient's family · 2023★★★★★

It is true that Windsor house need a makeover, and they are working on it. However, the staff has been great. They have a new DON and administrator.

Long-term resident's family · 2024★★★★
Source: 54 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.45hrs
60%
Registered nurses for medical care
Total Nursing
2.76hrs
67%
All nurses + aides combined
Staff Turnover
60%
Lower is better (< 30% = good)
RN Turnover
65%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

9

measures

Worse Than Avg

6

measures

Mixed Results

2

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
AL
1.4%
Madison
19.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility11.2%
Better than Avg
Here
11.2%
US
19.5%
AL
24.7%
Madison
24.8%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility1.9%
Better than Avg
Here
1.9%
US
14.4%
AL
12.7%
Madison
15.4%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility4.1%
Better than Avg
Here
4.1%
US
15.3%
AL
13.3%
Madison
14.6%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
AL
94.8%
Madison
91.2%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility21.6%
Worse than Avg
Here
21.6%
US
15.5%
AL
21.4%
Madison
17.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility47.7%
Worse than Avg
Here
47.7%
US
81.8%
AL
84.8%
Madison
79.1%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility73.1%
Mixed vs Avgs
Here
73.1%
US
79.8%
AL
80.3%
Madison
70.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility6.7%
Worse than Avg
Here
6.7%
US
1.6%
AL
2.0%
Madison
1.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

11deficiencies
1penalties
Well above state avg (3.9)
9 complaint-triggered
$266,231 in fines

Families have filed complaints triggering multiple investigations, including serious concerns about abuse protection, resident safety, and medication management. The facility shows recurring issues with infection control, resident rights communication, and maintaining safe environments across all five surveys from 2018-2023. While all deficiencies report correction dates, the pattern of repeated problems in core care areas and ongoing family complaints suggests persistent quality concerns that warrant careful consideration before visiting.

Sep 20, 2023Complaint
5
0600Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0607Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0740Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

Aug 24, 2023Complaint
4
0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

May 29, 2021Routine
11
0580Actual harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0692Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0625Potential for harm · WidespreadCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0790Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide routine and 24-hour emergency dental care for each resident.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Mar 7, 2019Routine
2
0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Apr 5, 2018Routine
6
0355Potential for harm · PatternCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0553Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow resident to participate in the development and implementation of his or her person-centered plan of care.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0281Potential for harm · IsolatedCorrected

Egress Deficiencies

Install proper backup exit lighting.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Federal Penalties

Fine

Aug 24, 2023

$266,231

Ownership & Operations

Who Operates This Facility

Owner / Operator

Windsor House

Organization Type

for profit

Chain Affiliation

Chain Name

Diversicare Healthcare

Chain Size

46 facilities nationwide

Chain avg rating: 2.5/5 · Rank 40 of 44 (Worst)

Ownership & Management

Owners

Diversicare Leasing Lp

Owner · Organization

100%

Advocat Finance, LLC

Owner (parent company) · Organization

Dac Newcorp INC

Owner (parent company) · Organization

Diversicare Healthcare Services LLC

Owner (parent company) · Organization

Diversicare Management Services Lp.

Owner (parent company) · Organization

Key personnel

Ford, AshleyContracted Managing EmployeeBeasley, TedW-2 Managing EmployeeKellman, FranklinOfficer / DirectorKohn, BrianOfficer / DirectorRatner, EranOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

Call