Windsor House
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 54 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (11 vs median 3.0)
- High staff turnover (58%)
- High RN turnover (68%)
Bottom 25% in AL · Below recommended RN staffing · Significantly below average staffing · Worst in DIVERSICARE HEALTHCARE chain · $266,231 in fines
What this means for your family
While the rehabilitation therapy team is frequently praised, the facility has a long history of severe complaints regarding hygiene and basic patient care. If you consider this facility, conduct an unannounced visit to check the cleanliness of the rooms and observe staff response times, as these are the most common points of failure cited by families.
Google Reviews
Google Reviews
54 reviews on Google“Windsor House presents a highly polarized experience for families, with significant concerns regarding basic hygiene, facility maintenance, and patient neglect. While some families report positive outcomes from the rehabilitation therapy department and note recent efforts by new leadership to improve staffing, these are frequently overshadowed by recurring reports of unsanitary conditions, unpleasant odors, and inadequate attention to resident hygiene.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation therapy department
- Some dedicated and compassionate nursing staff
- Recent efforts by new leadership to improve care standards
Concerns
- Poor hygiene and lack of basic patient care (soiled clothing/bedding, bed sores) (mentioned by 10 reviewers)
- Unsanitary facility conditions and persistent unpleasant odors (mentioned by 7 reviewers)
- Staffing shortages leading to slow or non-existent response times (mentioned by 5 reviewers)
- Facility maintenance issues (broken equipment, safety hazards, dated infrastructure) (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 56 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed there is new leadership in place; what specific changes have you implemented recently to improve the overall cleanliness and hygiene standards of the facility?
- 2Given the current staffing levels, what is your protocol for ensuring timely responses to call lights and assistance requests, especially during evening and night shifts?
- 3How are you addressing the maintenance and infrastructure updates needed to ensure the facility remains a safe and comfortable environment for residents?
- 4I see that you have a strong rehabilitation department; how do you ensure that same level of dedicated, attentive care is consistently applied to daily hygiene and personal grooming needs?
- 5Could you walk me through your current process for medication management and how you ensure accuracy and communication with families regarding any changes in a resident's health?
- 6What does a typical day look like for residents in terms of social engagement and dining experiences, and how do you encourage participation?
Personalized based on this facility's data
Key Review Excerpts
“The building is old, and so are the negative reviews. We had a WONDERFUL experience here with Shirley in admissions and Glory as my dad’s shift nurse.”
“I have been very impressed with the care and therapy she has gotten the last month. The staff has gone out of their way to be kind and compassionate.”
“It is true that Windsor house need a makeover, and they are working on it. However, the staff has been great. They have a new DON and administrator.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for the flu
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints triggering multiple investigations, including serious concerns about abuse protection, resident safety, and medication management. The facility shows recurring issues with infection control, resident rights communication, and maintaining safe environments across all five surveys from 2018-2023. While all deficiencies report correction dates, the pattern of repeated problems in core care areas and ongoing family complaints suggests persistent quality concerns that warrant careful consideration before visiting.
Sep 20, 2023Complaint5
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Aug 24, 2023Complaint4
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 29, 2021Routine11
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 7, 2019Routine2
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Apr 5, 2018Routine6
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Federal Penalties
Fine
Aug 24, 2023
$266,231
Ownership & Operations
Who Operates This Facility
Windsor House
for profit
Chain Affiliation
Diversicare Healthcare
46 facilities nationwide
Chain avg rating: 2.5/5 · Rank 40 of 44 (Worst)
Ownership & Management
Owners
Diversicare Leasing Lp
Owner · Organization
Advocat Finance, LLC
Owner (parent company) · Organization
Dac Newcorp INC
Owner (parent company) · Organization
Diversicare Healthcare Services LLC
Owner (parent company) · Organization
Diversicare Management Services Lp.
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
54 reviews from families & visitors
Official Website
Visit windsorhousehuntsville.com
Medicare data downloads
Original nursing home datasets
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