Brookshire Healthcare Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 66 Google reviews
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What this means for your family
While some families report positive outcomes with specific staff members and rehab services, the facility faces severe and recurring complaints regarding basic hygiene and responsiveness. If you are considering this facility, we strongly recommend an unannounced visit to check the cleanliness of the environment and to observe staff interaction with residents in common areas.
Google Reviews
Google Reviews
66 reviews on Google“Brookshire Healthcare Center receives highly polarized feedback, with many families reporting severe neglect, poor hygiene, and chronic understaffing. While some reviewers praise individual staff members for their kindness, these positive experiences are frequently overshadowed by recurring reports of residents left in soiled conditions, unresponsive nursing staff, and a facility-wide odor of urine. Families should be aware that the facility's reputation for basic care and communication is significantly inconsistent.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated individual nursing and CNA staff
- Effective physical therapy for some patients
- Clean, updated facility areas (noted in recent tours)
Concerns
- Poor hygiene and strong odors (urine/feces) (mentioned by 7 reviewers)
- Neglect of basic ADLs (bathing, changing, feeding) (mentioned by 8 reviewers)
- Unresponsive staff and long wait times for call lights (mentioned by 6 reviewers)
- Difficulty reaching staff by phone (mentioned by 4 reviewers)
- Presence of pests (roaches) (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 70 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that Brookshire makes an effort to respond to feedback online; how do you incorporate that family input into your daily operations and care improvements?
- 2Given the recent focus on facility updates, what specific protocols are currently in place to ensure consistent hygiene and deep cleaning across all resident living areas?
- 3What is your facility's standard process for ensuring that residents receive timely assistance with daily living activities like bathing and dressing, especially during peak hours?
- 4How does your team manage call light response times to ensure that residents feel heard and supported when they need immediate help?
- 5Can you walk me through the communication process for families to reach nursing staff or administration when they have urgent questions or concerns about a loved one's care?
- 6What variety of social or therapeutic activities are available to residents throughout the week to ensure they remain engaged and active?
Personalized based on this facility's data
Key Review Excerpts
“My mother in law was transferred here after a hip replacement and the care was AWFUL. I am a CNA who has worked in an under staffed facility numerous times, and one thing is… I’m always going to take care of my patients. My patients will NEVER have a sopping wet 5 pound brief on that hadn’t been checked or changed in 12 hours.”
“The only negatives are the food and the building itself which is run down. But the caring staff makes those things seem less important.”
“Brookshire's got the same issues that you'll find in any other for-profit facility like worker shortages and overcrowding, but I would recommend them for short-term stays. My father has advanced dementia, and he was treated with respect, was well fed and cleaned.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for the flu
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Brookshire Healthcare Center shows a pattern of fire safety and building maintenance issues that have persisted across multiple surveys, including problems with sprinkler systems, smoke barriers, and heating/ventilation systems. The facility also had recurring deficiencies in care planning and isolated incidents involving infection control and reporting requirements. While all deficiencies show correction dates, the repeated fire safety violations across 2018-2022 surveys suggest ongoing infrastructure challenges that families should discuss during visits.
Mar 17, 2022Routine10
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
May 21, 2019Routine5
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
May 24, 2018Routine3
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Ownership & Operations
Who Operates This Facility
Brookshire Healthcare Center
for profit
Chain Affiliation
Venza Care Management
22 facilities nationwide
Chain avg rating: 2.5/5 · Rank 7 of 21
Ownership & Management
Owners
Aop Snf Operations Holdings LLC
Owner · Organization
Ch Aop Holdings LLC
Owner (parent company) · Organization
Ms Aop Holdings LLC
Owner (parent company) · Organization
Ss Aop Holdings LLC
Owner (parent company) · Organization
Strauss, Susan
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
66 reviews from families & visitors
Official Website
Visit brookshirerehab.com
Medicare data downloads
Original nursing home datasets
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