Diversicare of Big Springs
Strong Medicare quality ratings; families often praise highly regarded therapy department. Still worth an in-person visit.
based on 74 Google reviews
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What this means for your family
While the therapy department is frequently praised, the recurring reports of medication errors and hygiene neglect are extremely concerning. If you choose this facility, we strongly recommend daily in-person visits to monitor your loved one's medication administration and personal care, as communication with staff is frequently reported as unreliable.
Google Reviews
Google Reviews
74 reviews on Google“Diversicare of Big Springs receives a high volume of critical reviews from families reporting severe neglect, including patients left in soiled conditions for hours, medication errors, and unaddressed medical needs. While a small subset of reviewers praises the therapy team and specific staff members, the overwhelming pattern of reports regarding understaffing and poor communication makes this a high-risk facility for prospective residents.”
Quality Themes
Tap a score for detailsStrengths
- Highly regarded therapy department
- Select attentive and caring nursing staff
- Convenient location near Huntsville Hospital
Concerns
- Neglect regarding hygiene and toileting (patients left in soiled diapers) (mentioned by 12 reviewers)
- Medication errors and failure to administer critical prescriptions (mentioned by 8 reviewers)
- Chronic understaffing and slow response to call buttons (mentioned by 7 reviewers)
- Poor communication with families and unreturned phone calls (mentioned by 6 reviewers)
- Facility cleanliness and presence of odors/pests (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 92 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed your therapy department is highly regarded; could you tell me more about how the therapists work with residents to maintain their mobility?
- 2With your close proximity to Huntsville Hospital, what is the specific protocol for transferring a resident to the ER in the event of a medical emergency?
- 3How does the nursing team manage medication administration schedules to ensure every prescription is given accurately and on time?
- 4What steps are taken by the care team to ensure residents are checked frequently for hygiene needs and comfort throughout the day?
- 5Could you describe the daily activity schedule and how you ensure residents stay engaged with social programs?
- 6What is the best way for our family to stay in regular contact with the nursing staff and receive updates on our loved one's well-being?
Personalized based on this facility's data
Key Review Excerpts
“My mother was sent to this place for a short rehab stay after being released from Huntsville hospital.. ended up leaving after 10 day having seizures because they were not giving her the medicine she was supposed to be taken”
“They left my dad in a soiled diaper with an open bed sore. He just got over a MRSA infection, and he is a diabetic. He would call for help and they either wouldn’t come at all or it would be 45 mins to an hour later.”
“The therapists are top notch! They do an excellent job to get patients where they need to be in order to return home.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
3
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaint reports about this facility, resulting in recent deficiencies in 2023 regarding resident rights and daily care assistance. The facility shows recurring issues across resident rights, dietary services, and fire safety systems, though all violations have been corrected by the provider. While deficiencies span multiple surveys from 2019-2023, the pattern suggests ongoing oversight challenges that warrant careful consideration during visits.
Jan 27, 2022Routine2
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Mar 26, 2021Routine2
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Jul 18, 2019Routine12
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Ownership & Operations
Who Operates This Facility
Diversicare of Big Springs
for profit
Chain Affiliation
Diversicare Healthcare
46 facilities nationwide
Chain avg rating: 2.5/5 · Rank 12 of 44
Ownership & Management
Owners
Diversicare Leasing Company II LLC
Owner · Organization
Advocat Finance, LLC
Owner (parent company) · Organization
Dac Newcorp INC
Owner (parent company) · Organization
Diversicare Management Services Lp.
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
74 reviews from families & visitors
Official Website
Visit diversicareofbigsprings.com
Medicare data downloads
Original nursing home datasets
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