Rock Ridge Assisted Living and Memory Care
Families consistently rate this highly — reviewers highlight professional and welcoming sales/admissions staff. Schedule a visit to confirm the fit.
based on 63 Google reviews
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What this means for your family
The facility excels in its initial move-in experience and maintains a beautiful, clean environment. However, you must perform your own due diligence regarding the memory care unit, as multiple reviewers have raised alarming concerns about hygiene and neglect. Additionally, verify the current culinary staffing and prepare for potential significant price increases as care needs escalate.
Google Reviews
Google Reviews
63 reviews on Google“Rock Ridge is highly regarded by many families for its beautiful, clean facility and a sales and administrative team that provides a warm, professional move-in experience. However, while many praise the care, there are serious, critical allegations regarding hygiene and neglect within the memory care wing that families must investigate. Prospective residents should also be aware of conflicting reports regarding food quality and management stability.”
Quality Themes
Tap a score for detailsStrengths
- Professional and welcoming sales/admissions staff
- Impeccably clean and beautiful facility
- Compassionate frontline caregivers and housekeeping
- Transparent and communicative leadership during transitions
Concerns
- Neglect and hygiene issues in memory care (mentioned by 2 reviewers)
- Inconsistent food quality and lack of professional culinary staff (mentioned by 2 reviewers)
- High turnover in management/directors (mentioned by 2 reviewers)
- High cost of care level increases
Rating Trends
Tap a year to see what changed
Distribution · 91 analyzed
How They Respond to Reviews
The owner provides personalized responses that frequently use the reviewer's name and acknowledge specific staff members or details mentioned in the review. They maintain a warm, professional, and appreciative tone across almost all interactions.
Questions for Your Tour
- 1We were so impressed by how responsive the leadership team is to feedback; how does the management team stay in touch with families regarding care plan updates?
- 2The facility looks absolutely beautiful and clean; what is your housekeeping schedule like to ensure the memory care areas stay so well-maintained?
- 3We'd love to hear more about the dining experience—how do you approach menu planning and ensuring consistent food quality for every meal?
- 4What specific specialized care and supervision protocols are in place for residents in the memory care wing to ensure their hygiene and daily needs are always met?
- 5Can you tell us about the daily activities and social programs available to help residents stay engaged and connected with the community?
- 6In the event of a medical emergency or a sudden change in health, what is the immediate protocol for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“The Executive Director, Hope has gone above and beyond helping us navigate complex and difficult situations in dealing with a moderate dementia diagnosis. The apartments are top notch. The facility is clean and well maintained.”
“In the beginning they were ok but now on the memory care side it is awful. My mother-in-law was left in bed all the time and poop was left on the floor more than once.”
“We learned very quickly that the sales pitch was comparable to a used car salesman. While we think the caregivers and amazing housekeeper were exceptional and can not sing their praises enough, Rock Ridge is very poorly run.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
The most recent inspection on June 26, 2024, showed no new violations. However, historical records from February 2020 indicate several Life Safety Code deficiencies related to building maintenance, lighting, and exit door locks, all of which were noted as corrected by March 2020.
Feb 19, 2020Routine
Life Safety Code (6 violations)
The facility failed to ensure the building and structure complied with other applicable chapters of the Life Safety Code, NFPA 101.
The facility failed to provide an initial gas pressure test of the gas lines from the meter; and/or failed to ensure additional gas pressure tests were performed when gas service was interrupted; and/or that all gas heating systems were documented
The facility failed to ensure compliance with smoking regulations in the licensing standards for assisted living facilities.
The facility failed to provide lighting levels in compliance with licensing standards for assisted living facilities.
The facility failed to ensure that locking devices on exit doors complied with Special Locking Arrangements in the Life and Safety Code.
The facility failed to ensure the building was kept in good repair.
Ownership & Operations
Who Operates This Facility
Rockwall Alf, LLC
for profit
LEGEND SENIOR LIVING, LLC
VALENCIA BULLOCK
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
63 reviews from families & visitors
Official Website
Visit legendseniorliving.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
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