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Public Google reviewers rate this highly and often mention professional and welcoming sales/admissions staff. Schedule a visit to confirm the fit.
based on 66 Google reviews
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Public Google reviewers rate Rock Ridge Assisted Living and Memory Care highly. Reviewers highlight: professional and welcoming sales/admissions staff, impeccably clean and beautiful facility. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Rock Ridge is highly regarded by many families for its beautiful, clean facility and a sales and administrative team that provides a warm, professional move-in experience. However, while many praise the care, there are serious, critical allegations regarding hygiene and neglect within the memory care wing that families must investigate. Prospective residents should also be aware of conflicting reports regarding food quality and management stability.
Quality Themes
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Distribution · 94 analyzed
The owner provides personalized responses that frequently use the reviewer's name and acknowledge specific staff members or details mentioned in the review. They maintain a warm, professional, and appreciative tone across almost all interactions.
Personalized based on this facility's data
Key Review Excerpts
“The Executive Director, Hope has gone above and beyond helping us navigate complex and difficult situations in dealing with a moderate dementia diagnosis. The apartments are top notch. The facility is clean and well maintained.”
“In the beginning they were ok but now on the memory care side it is awful. My mother-in-law was left in bed all the time and poop was left on the floor more than once.”
“We learned very quickly that the sales pitch was comparable to a used car salesman. While we think the caregivers and amazing housekeeper were exceptional and can not sing their praises enough, Rock Ridge is very poorly run.”
Source: Texas Health & Human Services Commission
Key Findings
The most recent inspection on June 26, 2024, showed no new violations. However, historical records from February 2020 indicate several Life Safety Code deficiencies related to building maintenance, lighting, and exit door locks, all of which were noted as corrected by March 2020.
Life Safety Code (6 violations)
The facility failed to ensure the building and structure complied with other applicable chapters of the Life Safety Code, NFPA 101.
The facility failed to provide an initial gas pressure test of the gas lines from the meter; and/or failed to ensure additional gas pressure tests were performed when gas service was interrupted; and/or that all gas heating systems were documented
The facility failed to ensure compliance with smoking regulations in the licensing standards for assisted living facilities.
The facility failed to provide lighting levels in compliance with licensing standards for assisted living facilities.
The facility failed to ensure that locking devices on exit doors complied with Special Locking Arrangements in the Life and Safety Code.
The facility failed to ensure the building was kept in good repair.
Rockwall Alf, LLC
for profit
LEGEND SENIOR LIVING, LLC
VALENCIA BULLOCK
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Google Reviews
66 reviews from families & visitors
Official Website
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TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
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