Assisted Living

Brookdale Summer Ridge

Name: Public quality & inspection record for Brookdale Summer Ridge
Creator: EveryPlace
License: https://everyplace.care/research-policy

Families consistently rate this highly — reviewers highlight engaging and creative activity programs. Schedule a visit to confirm the fit.

3020 Ridge Road, Rockwall, TX 75032|140 beds|Licensed & Active

Source: TX HHSC — view official record

Google rating

4.2/5

based on 55 Google reviews

(972) 771-2800 Directions Website

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What this means for your family

This facility offers an exceptionally vibrant social life and a clean, beautiful environment that many families find comforting. However, you should closely monitor staffing levels and medication protocols, as recent reports indicate significant lapses in responsiveness and safety during certain shifts.

Google Reviews

55 reviews on Google

Families often praise Brookdale Summer Ridge for its warm, welcoming atmosphere and highly engaging activity programs led by dedicated staff. However, recent reviews highlight significant concerns regarding inconsistent staffing levels, particularly during evening and weekend hours, and occasional lapses in medication management and responsiveness to resident needs.

Quality Themes

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Strengths

Engaging and creative activity programs
Warm and friendly administrative staff
Clean and well-maintained environment
Compassionate care from long-term nursing staff

Concerns

Inconsistent staffing levels and slow response times (mentioned by 3 reviewers)
Issues with food quality and meal variety (mentioned by 4 reviewers)
Medication management and safety errors (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 57 analyzed

How They Respond to Reviews

63%response rate

Generic

The owner uses highly templated, repetitive language for almost all negative reviews, often relying on the same phrases regarding 'quality care' and 'corporate management.' While they personalize the greeting with the reviewer's name, they rarely address the specific details of the complaints.

Questions for Your Tour

1It's wonderful to see how much the staff seems to care about the residents; how do you ensure that same level of warm, personal attention is maintained during busy shifts or overnight?
2We've heard great things about your creative activity programs—could you tell us more about what a typical week of engagement looks like for a resident?
3How does the care team manage medication administration to ensure everything is handled with 100% accuracy and safety?
4Could you walk us through the current dining program, specifically regarding how you ensure meal variety and nutritional quality for the residents?
5In the event of a medical emergency or a sudden change in health, what is the specific protocol for getting immediate assistance from the nursing staff?
6The facility looks very well-maintained and clean; how often are the common areas and resident rooms deep-cleaned to ensure a comfortable environment?

Personalized based on this facility's data

Key Review Excerpts

“The facility is clean anytime of the day I have visited and that is often. I am always greeted when I entered the building by Brittney , Deanne, Kennedie or Tyler with a smile.”

Frequent visitor · 2026★★★★★

“The change in the leadership has made a huge difference at Brookdale Summer Ridge. Emily has made tremendous improvements in the dining services and the activities are better attended as well.”

Family member · 2023★★★★★

“My mom would have died if she stayed here any longer. We moved my mom to a higher level of care when we came to visit and she was on the floor with her beeper beeping. I walked around the facility (2 caretakers for the entire facility).”

Family member · 2026★☆☆☆☆

Source: 55 Google reviews

State Inspection History

State Inspections

Source: Texas Health & Human Services Commission

1total

7deficiencies

Key Findings

The most recent comprehensive inspection on July 13, 2024, showed no new violations. While there were several Life Safety Code violations related to fire safety systems identified in September 2020, all of those issues were documented as corrected by November 2020, and no active enforcement actions are currently on record.

Sep 30, 2020Routine7 deficiencies found

7Report

Life Safety Code (6 violations)