Colonial Oaks at Rockwall
Families consistently rate this highly — reviewers highlight engaging and frequent resident activities. Schedule a visit to confirm the fit.
based on 40 Google reviews
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What this means for your family
This facility is an excellent choice if you prioritize a vibrant social life and a warm, family-like atmosphere for your loved one. However, because some recent reviews mention a lack of management accountability regarding service errors, you should specifically ask how the administration handles and tracks resident/family complaints to ensure they are resolved.
Google Reviews
Google Reviews
40 reviews on Google“Colonial Oaks is widely praised for its warm, homey atmosphere and a highly engaged activities program that keeps residents socially active. While many families report deep compassion from the caregiving staff, some recent reviewers have raised serious concerns regarding management accountability, laundry services, and responsiveness to specific complaints.”
Quality Themes
Tap a score for detailsStrengths
- Engaging and frequent resident activities
- Compassionate and caring frontline staff
- Warm, home-like atmosphere
- Strong focus on resident social interaction
Concerns
- Lack of management accountability regarding complaints (mentioned by 2 reviewers)
- Issues with laundry and food service consistency
Rating Trends
Tap a year to see what changed
Distribution · 42 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We love hearing about the warm, home-like atmosphere here; could you tell us more about the specific types of social activities that keep residents engaged throughout the week?
- 2Since we are looking for a place where social interaction is a priority, how do you encourage new residents to connect with the existing community?
- 3How does the team ensure that daily essentials like laundry and meal services remain consistent and reliable for every resident?
- 4With your memory care certification, what specific protocols are in place to handle medical emergencies or changes in health status during the night?
- 5If our family has a concern or a suggestion regarding care, what is the best process for ensuring it is addressed and resolved by the management team?
- 6How does the staff maintain that compassionate, caring touch in their daily interactions with residents during meal times?
Personalized based on this facility's data
Key Review Excerpts
“The primary difference we saw in Colonial Oaks - Rockwall versus other memory care facilities came from a comment made by one of their senior managers during a visit to the facility. She said Colonial and expects residents to spend most of their daylight hours interacting with other residents, staff and guest speakers / entertainers.”
“My daughter and I brought over some of our Nigerian dwarf goats to interact with the residents at the request of the Director. The staff was highly attentive and caring to make sure the residents Had a fun experience.”
“Colonial Oaks was recommended by two friends so we started with respite care. They earned our trust and mom seemed happy during her stays. We couldn't have made a better choice.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
The most recent comprehensive inspection on July 16, 2024, identified 11 violations, primarily related to Life Safety Code standards such as fire alarm maintenance and emergency generator testing. While several historical violations were noted from 2022, there are currently no active enforcement actions listed against the facility.
Jul 16, 2024Routine10Report
Life Safety Code (10 violations)
The facility failed to ensure means of egress met the referenced codes and standards.
The facility failed to protect cooking operations according to the Life Safety Code.
The facility failed to provide smoke compartmentation where required.
The facility failed to provide proper locking devices
The facility failed to test and maintain an emergency generator that provides power to emergency lighting.
The facility failed to have a complete fire safety plan for the protection of everyone in the facility in the event of a fire.
The facility failed to ensure that all alarm initiating devices would automatically activate an audible or visual alarm at the facility.
The facility failed to conduct required fire drills and document fire drills on the required form.
The facility failed to inspect and test required smoke dampers.
The facility failed to ensure the sensitivity of smoke detectors was checked according to NFPA 72.
Ownership & Operations
Who Operates This Facility
Colonial Oaks at Rockwall Opco, LLC
for profit
COLONIAL OAKS AT ROCKWALL MANAGER, LLC
JOANNE K WINLAND
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
40 reviews from families & visitors
Official Website
Visit colonialoaks.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
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