Broadmoor Medical Lodge
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 99 Google reviews
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What this means for your family
This facility is an excellent choice for short-term rehabilitation, as the therapy team is consistently praised for driving patient progress. However, if you are considering long-term care, you must implement a strict visitation schedule to monitor hygiene and medication accuracy, as multiple families have reported significant lapses in nursing responsiveness.
Google Reviews
Google Reviews
99 reviews on Google“Broadmoor Medical Lodge is highly regarded by many for its exceptional physical therapy team and a welcoming, clean environment that often feels like a resort. However, families should be extremely cautious regarding inconsistent nursing care, with multiple reports of delayed responses to call buttons, medication errors, and hygiene neglect. While recent reviews suggest a period of improvement under new leadership, a significant history of serious medical neglect and communication failures remains a critical concern.”
Quality Themes
Tap a score for detailsStrengths
- Outstanding physical and occupational therapy
- Clean and aesthetically pleasing facility
- Friendly and welcoming administrative staff
- Compassionate rehabilitation specialists
Concerns
- Delayed response to nurse call buttons (mentioned by 6 reviewers)
- Inadequate hygiene and diaper changes (mentioned by 4 reviewers)
- Medication management errors (mentioned by 3 reviewers)
- Poor food quality and small portions (mentioned by 3 reviewers)
- Communication gaps with families (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 88 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about your physical and occupational therapy teams; could you tell us more about how the rehabilitation specialists work with residents to regain independence?
- 2How does the nursing staff ensure that call buttons are answered promptly, especially during busy shift changes?
- 3What specific protocols do you have in place to ensure medication is administered accurately and on schedule every day?
- 4How do you maintain consistent communication with family members regarding updates on a loved one's health and daily well-being?
- 5Could you describe the dining experience, specifically regarding how you ensure residents receive nutritious, satisfying portions?
- 6What is the routine for daily hygiene and personal care to ensure every resident feels clean and comfortable?
Personalized based on this facility's data
Key Review Excerpts
“The Physical Therapy Team was outstanding. They were able to move my wife's condition from bed-bound and unable to feed herself to being able to walk with her walker.”
“I watched a cancer patient lay in a soiled diaper for over an hour because the staff would not answer her call for help.”
“The facility is really nice and very clean doesn’t smell when you walk through the door. The lobby was very clean with nice furniture.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
4
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Broadmoor Medical Lodge has faced significant oversight concerns with 13 complaint-triggered deficiencies, indicating families have filed reports about care issues. The most recurring problems involve care planning and assessment, medication management, and nutrition services. While all identified deficiencies show correction dates, the pattern of repeated issues across multiple surveys and substantial family complaints suggests ongoing quality challenges that warrant careful consideration during visits.
Nov 19, 2025Complaint3
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Dec 5, 2024Routine11
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Provide properly protected cooking facilities.
Dec 5, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 11, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Feb 28, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Oct 12, 2023Complaint3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Ownership & Operations
Who Operates This Facility
Hunt Memorial Hospital District
for profit
PMG OPCO ROCKWALL LLC
JAMES ALMOND
Chain Affiliation
Priority Management
38 facilities nationwide
Chain avg rating: 3.0/5 · Rank 5 of 19
Ownership & Management
Owners
Hunt Memorial Hospital District
Owner · Organization
Boulware, Douglas
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Boulware, Steven
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
99 reviews from families & visitors
Official Website
Visit broadmoormedicallodge.com
Medicare data downloads
Original nursing home datasets
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