Riverwalk Village
Strong Medicare quality ratings; families often praise compassionate individual nursing staff. Still worth an in-person visit.
based on 44 Google reviews
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What this means for your family
While some rehabilitation patients report positive experiences with specific staff, the recurring reports of neglect and communication failures are significant red flags. If you consider this facility, you must be prepared to be highly involved in your loved one's daily care and oversight to ensure medical orders are followed and hygiene needs are met.
Google Reviews
Google Reviews
44 reviews on Google“Riverwalk Village receives highly polarized feedback, with some families praising the compassionate care and responsiveness of specific staff members, while others report severe neglect and communication failures. The facility appears to struggle with consistency, as experiences vary significantly between rehabilitation patients and long-term residents. Families should be aware of recurring reports regarding poor hygiene, lack of follow-through on medical needs, and difficulty reaching staff for updates.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate individual nursing staff
- Helpful rehabilitation therapy team
- Accommodating to family needs during transitions
Concerns
- Neglect of basic hygiene and personal care (mentioned by 6 reviewers)
- Poor communication and lack of return calls from staff (mentioned by 4 reviewers)
- Failure to follow doctor's orders or medical protocols (mentioned by 3 reviewers)
- High staff turnover and inconsistent care quality (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 41 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how much the nursing staff cares for the residents; how do you ensure that this level of compassion remains consistent even when there are shifts in personnel?
- 2We noticed the facility is very responsive to family feedback; what is the best way for us to stay in regular contact with the care team regarding daily updates?
- 3How does the clinical team ensure that all doctor's orders and specific medical protocols are strictly followed and documented every day?
- 4With the rehabilitation team being such a strength here, how do you coordinate their therapy sessions with the daily nursing care routine?
- 5What specific protocols are in place to ensure that personal hygiene and room cleanliness are maintained to the highest standard for every resident?
- 6In the event of a medical emergency after hours, what is the process for notifying the family and ensuring immediate care is provided?
Personalized based on this facility's data
Key Review Excerpts
“I just want to give a shout out to my nurses Sharon Briggs, Shianne Wyatt, Nece and other nurses as well 🙌🏼 and all the Aides... My rehab stay there was awesome!!”
“These people would not follow doctor orders. They left my dad in urine soaked bedding and clothes for hours and would not follow through on basic care.”
“Until Hospice came onboard our loved one wasn’t being bathed, sores not attended to, nails not trimmed, crud between toes, etc. A few nurses have been good. Aides have for the most part been sub par.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
2
measures
7
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Riverwalk Village has serious, ongoing deficiencies with multiple issues uncorrected since January 2026. The facility shows persistent problems with fire safety systems, emergency exits, and medication management across multiple surveys. Families have filed complaints resulting in 11 deficiencies, including concerns about resident safety, medication errors, and abuse reporting. The facility's failure to correct basic safety violations raises significant concerns about resident protection.
Jan 20, 2026Routine19
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Emergency Preparedness Deficiencies
Develop a communication plan.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Nov 19, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nov 27, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 30, 2024Routine7
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Apr 4, 2024Complaint4
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Mar 8, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Ownership & Operations
Who Operates This Facility
Riverwalk Village
nonprofit
Chain Affiliation
American Senior Communities
91 facilities nationwide
Chain avg rating: 3.8/5 · Rank 56 of 91
Ownership & Management
Owners
The Health and Hospital Corporation of Marion County
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
44 reviews from families & visitors
Official Website
Visit asccare.com
Medicare data downloads
Original nursing home datasets
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