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Nursing HomeMedicaid

Maple Park Village

Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.

776 N Union St, Westfield, IN 46074106 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.4/5

based on 43 Google reviews

5
4
3
2
1
Maple Park Village Nursing Home in Westfield, IN — Street View
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What this means for your family

Maple Park Village is highly regarded for its rehabilitation team and compassionate nursing staff, making it a strong contender for recovery care. However, because recent reviews indicate potential issues with cleanliness and staffing consistency, we strongly recommend visiting during off-peak hours and weekends to observe the environment firsthand.

Google Reviews

Google Reviews

43 reviews on Google
Maple Park Village receives high praise for its compassionate, attentive nursing staff and effective rehabilitation services, with many families noting a warm and welcoming environment. However, some reviewers have raised significant concerns regarding understaffing, cleanliness issues in common areas, and inconsistent care for residents with complex needs.

Quality Themes

Tap a score for details
Food7.0Staff8.0Clean6.0Activities8.0MedsN/AMemory8.0Comms9.0ValueN/A

Strengths

  • Compassionate and attentive nursing staff
  • Effective rehabilitation therapy team
  • Helpful and accessible administrative staff
  • Warm, home-like environment

Concerns

  • Understaffing leading to delayed care and hygiene issues (mentioned by 3 reviewers)
  • Cleanliness and maintenance issues in common areas (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.0'18(2)5.05.0'21(1)3.75.0'23(9)4.34.3'25(4)5.0'26(4)

Distribution · 43 analyzed

5
35
4
3
3
0
2
1
1
4

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed that Maple Park Village is very active in responding to family feedback online; how do you incorporate that family input into your day-to-day operations?
  • 2With a capacity of 106 residents, how does your team ensure that each resident receives timely assistance, especially during peak times like morning routines?
  • 3I see that your rehabilitation team is highly regarded; how do they coordinate with the nursing staff to ensure a smooth recovery process for residents?
  • 4What steps are you currently taking to maintain the cleanliness and upkeep of the common areas to ensure the facility remains a comfortable, home-like environment for everyone?
  • 5Given the current staffing levels, what is your protocol for ensuring that hygiene and personal care needs are consistently met for every resident?
  • 6Could you walk me through your process for handling medical emergencies or sudden changes in a resident's health status during the evening or weekend hours?

Personalized based on this facility's data


Key Review Excerpts

The staff was very attentive and caring, he loved the food, and he immediately found friends to eat with, talk to, and attend the activities with.

Memory care family member · 2024★★★★★

Within several weeks she was able to do both with some help. Very happily impressed with the rehab staff. They took a personal interest in her and it shows.

Rehab patient's spouse · 2025★★★★★

Today, visiting, the odor was bad at the main entry hall and got worse down the halls. This is in stark contrast to last October while visiting and all smelled clean and fresh.

Visitor · 2025★★☆☆☆
Source: 43 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.60hrs
79%
Registered nurses for medical care
Total Nursing
3.36hrs
82%
All nurses + aides combined
Staff Turnover
57%
Lower is better (< 30% = good)
RN Turnover
20%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

9

measures

Worse Than Avg

2

measures

Mixed Results

6

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility36.5%
Mixed vs Avgs
Here
36.5%
US
12.1%
IN
24.8%
Hamilton
38.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
IN
93.6%
Hamilton
89.0%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility12.2%
Mixed vs Avgs
Here
12.2%
US
14.4%
IN
11.4%
Hamilton
4.8%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility17.5%
Better than Avg
Here
17.5%
US
19.4%
IN
23.8%
Hamilton
19.4%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
IN
95.4%
Hamilton
93.8%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility10.4%
Mixed vs Avgs
Here
10.4%
US
15.4%
IN
13.6%
Hamilton
10.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility94.6%
Better than Avg
Here
94.6%
US
79.7%
IN
79.0%
Hamilton
60.6%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility94.1%
Better than Avg
Here
94.1%
US
81.8%
IN
81.5%
Hamilton
67.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
IN
1.3%
Hamilton
1.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies
Well below state avg (7.6)
5 complaint-triggered

Maple Park Village has a concerning pattern of recurring deficiencies, with families filing six complaint-triggered reports leading to inspections. The facility repeatedly struggles with medication management, treatment care quality, and fire safety systems across multiple surveys from 2023-2025. While most issues show planned correction dates, the persistence of problems in core care areas like medication oversight and resident treatment suggests ongoing quality challenges that warrant careful evaluation during your visit.

Mar 5, 2026Complaint
1
0600Actual harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Sep 16, 2025Routine
7
0161Potential for harm · WidespreadCorrected

Construction Deficiencies

Use approved construction type or materials.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0351Potential for harm · PatternCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Oct 18, 2024Complaint
1
0693Potential for harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

Oct 11, 2024Routine
4
0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Aug 29, 2024Complaint
1
0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Oct 12, 2023Routine
13
0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0355Potential for harm · PatternCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0741Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0911Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the installation and maintenance of electrical systems.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Maple Park Village

Organization Type

government

Chain Affiliation

Chain Name

American Senior Communities

Chain Size

91 facilities nationwide

Chain avg rating: 3.8/5 · Rank 55 of 91

Ownership & Management

Owners

The Health and Hospital Corporation of Marion County

Owner · Organization

100%

Key personnel

Dice, MarkContracted Managing EmployeeGarcia, TraleneContracted Managing EmployeeLink, AnthonyContracted Managing EmployeeStordy, DavidContracted Managing EmployeeVan Camp, StevenContracted Managing Employee
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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