Harbour Manor Health & Living Community
Strong Medicare quality ratings; families often praise effective rehabilitation and therapy programs. Still worth an in-person visit.
based on 98 Google reviews
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What this means for your family
While Harbour Manor is frequently praised for its effective rehabilitation therapy and engaging activity programs, the recent increase in reports regarding severe delays in medication and call-light response times is concerning. We strongly recommend that families conduct an unannounced visit during a weekend or evening shift to observe staffing levels and response times firsthand before making a decision.
Google Reviews
Google Reviews
98 reviews on Google“Harbour Manor Health & Living Community receives polarized feedback, with many families praising the facility for its warm, compassionate staff and effective rehabilitation services. However, a significant number of reviewers report serious concerns regarding chronic understaffing, long wait times for call lights and medication, and inconsistent quality of care. Families should carefully weigh the positive reports of a clean, welcoming environment against recurring complaints about responsiveness and basic hygiene.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation and therapy programs
- Warm, compassionate nursing and support staff
- Clean and well-maintained facility environment
- Proactive communication during transitions and admissions
Concerns
- Significant delays in responding to call lights and requests for assistance (mentioned by 8 reviewers)
- Inconsistent or delayed medication administration (mentioned by 6 reviewers)
- Poor food quality and issues with special diet management (mentioned by 4 reviewers)
- General understaffing leading to neglect in hygiene and basic care (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 101 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the facility's focus on rehabilitation, what specific steps are taken to ensure residents receive timely assistance when they press their call lights?
- 2Could you walk me through the process for medication management and how you ensure accuracy and consistency for residents with complex health needs?
- 3I noticed your team is active in responding to feedback online; how do you incorporate family input into improving daily care and dining experiences?
- 4With your current staffing levels, how do you ensure that residents receive consistent support with hygiene and basic daily care throughout the day and night?
- 5What measures are in place to ensure that special dietary requirements are met and that meal quality remains a positive part of the daily routine?
- 6How does your nursing team coordinate with the therapy department to ensure that a resident’s medical care and rehabilitation goals are seamlessly integrated?
Personalized based on this facility's data
Key Review Excerpts
“He was immediately started on OT & PT the next day, and it was continued every day. Everyone was very professional, yet friendly. The entire staff was positive, supportive and attentive.”
“The call lights stay on for well over 30 minutes. And same goes for the meds. I walked the hallway and could see the dust on ledges, even a coffee stain.”
“Their activity program is 'out of this world'(as compared to non existant promised activities at her previous Assisted Living location).”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns of resident protection failures and safety violations that families have reported to authorities. Recent complaint-triggered deficiencies include protection from abuse and neglect, care planning, and reporting procedures, with families filing at least 5 formal complaints. The facility also shows recurring issues with fire safety systems, pharmacy services, and emergency preparedness across multiple surveys, though all violations have been corrected according to state records.
Feb 13, 2026Complaint3
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Dec 5, 2025Routine5
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Jan 2, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Oct 21, 2024Routine8
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Apr 24, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Feb 16, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Ownership & Operations
Who Operates This Facility
Harbour Manor Health & Living Community
for profit
Chain Affiliation
Cardon & Associates
20 facilities nationwide
Chain avg rating: 3.8/5 · Rank 5 of 20 (Best)
Ownership & Management
Owners
Riverview Hospital
Owner · Organization
Headley, Kathy
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Moore, Daniel
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Moore, David
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Moore, Stephen
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
98 reviews from families & visitors
Official Website
Visit cardon.us
Medicare data downloads
Original nursing home datasets
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