Bridgewater Healthcare Center
Strong Medicare quality ratings; families often praise effective physical and occupational therapy. Still worth an in-person visit.
based on 94 Google reviews
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What this means for your family
While the rehabilitation therapy team is frequently praised for helping patients recover, the facility suffers from significant, recurring issues with nursing responsiveness and basic patient care. If you choose this facility, it is critical that a family member or advocate is present daily to ensure call lights are answered, medications are administered, and hygiene needs are met.
Google Reviews
Google Reviews
94 reviews on Google“Bridgewater Healthcare Center receives highly polarized feedback, with many families praising the rehabilitation therapy team while others report severe neglect and safety concerns. Frequent complaints involve long response times for call lights, poor hygiene, and medication management errors, suggesting inconsistent care quality that often depends on the specific staff on duty.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Clean, well-maintained facility environment
- Some highly compassionate individual nursing staff
- Supportive and friendly administrative team
Concerns
- Extremely slow or non-existent response to call lights (mentioned by 12 reviewers)
- Neglect regarding hygiene, toileting, and basic patient care (mentioned by 10 reviewers)
- Medication management errors and delays (mentioned by 7 reviewers)
- Poor communication with families regarding patient status or transfers (mentioned by 5 reviewers)
- Inadequate nutrition or failure to follow dietary restrictions (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 95 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1With the current staffing levels, what specific protocols are in place to ensure call lights are answered promptly and resident needs are addressed in a timely manner?
- 2Can you walk me through your process for medication administration and how you ensure accuracy and consistency for residents with complex needs?
- 3Given the recent feedback regarding hygiene and basic care, how do you monitor and document that daily personal care tasks are being completed for each resident?
- 4How does your nursing team communicate changes in a resident's health status or upcoming transfers to family members to ensure we are always kept in the loop?
- 5I noticed the facility is well-maintained; what kind of daily social or therapeutic activities are organized to keep residents engaged and active outside of their physical therapy sessions?
- 6How do you ensure that dietary restrictions and nutritional needs are strictly followed during meal service, and what is the process if a resident has concerns about their food?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff is first rate. Under the direction of Candace the quality of patient care is phenomenal. Special shout out to Melissa who made my husband stay and improvement possible.”
“If you don't mind your loved one being neglected this is the place. My mom has received the worst treatment imaginable in this place. Waiting for an hour to get help off and on the bedpan.”
“The PT and OT was exceptional. All the therapists I worked with were so friendly, encouraging, and knowledgeable. They really helped me work my way back to having more strength and stamina.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
2
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has faced recurring issues across multiple areas, with families filing complaints that triggered inspections. The most persistent problems involve care planning and assessment, medication management, and infection control, with some issues like care planning deficiencies appearing across multiple surveys. Additional concerns include fire safety violations and resident rights issues. While the facility has corrected all cited deficiencies, the pattern of recurring problems in core care areas warrants careful consideration during your visit.
Jun 16, 2025Routine8
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Jun 16, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 5, 2025Complaint1
Smoke Deficiencies
Provide properly protected cooking facilities.
Jul 22, 2024Routine8
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Dec 18, 2023Complaint3
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Apr 17, 2023Routine10
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Ownership & Operations
Who Operates This Facility
Bridgewater Healthcare Center
government
Chain Affiliation
Communicare Health
122 facilities nationwide
Chain avg rating: 2.8/5 · Rank 37 of 121
Ownership & Management
Owners
Hancock Regional Hospital
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
94 reviews from families & visitors
Official Website
Visit communicarehealth.com
Medicare data downloads
Original nursing home datasets
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