Prairie Lakes Health Campus
Strong Medicare quality ratings; families often praise compassionate, long-term nursing staff. Still worth an in-person visit.
based on 51 Google reviews
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What this means for your family
While some families report excellent experiences, particularly in the memory care unit, there is a recurring pattern of serious safety concerns including medication errors and physical handling issues. We strongly recommend that you visit unannounced, specifically observe the call light response times, and ask for a detailed plan on how they manage medication administration and staff-to-patient ratios.
Google Reviews
Google Reviews
51 reviews on Google“Prairie Lakes Health Campus receives highly polarized feedback, with some families praising the facility as a caring, home-like environment, while others report serious concerns regarding neglect and poor communication. While long-term residents and their families often highlight the compassionate staff and quality of care, recent reviews frequently cite issues with understaffing, medication errors, and a lack of responsiveness to call lights.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate, long-term nursing staff
- Clean, well-maintained facility
- Engaging activities and amenities
- Effective rehab therapy team
Concerns
- Chronic understaffing leading to slow response times (mentioned by 9 reviewers)
- Poor communication regarding medical status and administrative leadership (mentioned by 4 reviewers)
- Medication management and dosage errors (mentioned by 2 reviewers)
- Inconsistent or poor quality of food service (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 53 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given that your staffing rating is lower than your overall CMS rating, how do you manage daily care tasks to ensure residents receive timely assistance when they press their call lights?
- 2I noticed some feedback regarding communication between the facility and families; what is your standard process for updating families on a resident's medical status or changes in their care plan?
- 3Could you walk me through your current medication management protocol to ensure accuracy and safety for residents?
- 4I see that your facility offers a variety of activities; could you tell me more about how you encourage residents to participate and stay socially engaged throughout the week?
- 5Regarding the feedback on dining services, what steps is the leadership team taking to improve the quality and consistency of the meals provided to residents?
- 6I appreciate that you respond to some online feedback; how does your leadership team use family input to make tangible improvements to the daily experience at Prairie Lakes?
Personalized based on this facility's data
Key Review Excerpts
“I am so grateful that I was alert enough to catch these errors myself. I asked to speak with the nurse that did my intake had 'no idea' what my meds were when I asked her to go over them with me.”
“The difference was the staff and how they truly care for the people that reside there. From the nursing staff, to the cleaning staff, to the chef, to the grounds keeper, they were all so kind and caring to both my Mom and to our family.”
“On the first day, it took the day nurse and aide to transfer my father from the bed to his wheelchair and they almost dropped him. He should have been transferred using a lift, but we couldn’t get a meeting with his care team.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Prairie Lakes Health Campus shows recurring issues with medication management across multiple surveys, appearing in 2022, 2023, and 2024, indicating persistent pharmaceutical service problems. The facility also has repeated deficiencies in quality of care and resident preferences. A family filed a complaint in 2024 regarding failure to properly report suspected abuse or neglect, which remains without a correction plan. Most other violations have been corrected, but the medication management pattern suggests ongoing challenges in this critical care area.
Jan 29, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Sep 30, 2025Routine2
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Dec 9, 2024Routine2
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Dec 18, 2023Routine3
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Ownership & Operations
Who Operates This Facility
Prairie Lakes Health Campus
government
Chain Affiliation
Trilogy Health Services
124 facilities nationwide
Chain avg rating: 4.0/5 · Rank 6 of 120 (Best)
Ownership & Management
Owners
Hancock Regional Hospital
Owner · Organization
Barney, Leigh
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Davis, David
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
51 reviews from families & visitors
Official Website
Visit prairielakeshc.com
Medicare data downloads
Original nursing home datasets
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