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Nursing HomeMedicaid

Coventry Operations Ri LLC DBA Respiratory and Reh

On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.

10 Woodland Drive, Coventry, RI 02816210 bedsLicensed & Active
Google rating
4.5/5

based on 186 Google reviews

5
4
3
2
1
Coventry Operations Ri LLC DBA Respiratory and Reh Nursing Home in Coventry, RI — Street View
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What this means for your family

While the facility has a strong reputation for its memory care unit and rehabilitation therapy, recent reviews indicate a decline in service quality due to chronic understaffing. When touring, ask specifically about current nurse-to-patient ratios and how they handle call-light response times, as these are the most frequent complaints from recent residents.

Google Reviews

Google Reviews

186 reviews on Google
Respiratory and Rehabilitation Center of Rhode Island receives high praise for its dedicated nursing and therapy staff, particularly for their compassionate care during the pandemic and successful rehabilitation outcomes. However, a significant number of recent reviews highlight recurring issues with chronic understaffing, poor food quality, and inconsistent cleanliness. Families should be aware that while many report excellent experiences, others express frustration with response times and basic care standards.

Quality Themes

Tap a score for details
Food3.0Staff8.0Clean5.0Activities6.0Meds4.0Memory8.0Comms7.0ValueN/A

Strengths

  • Compassionate and attentive nursing staff
  • Effective physical and occupational therapy teams
  • Strong communication with families during crises
  • Dedicated memory care unit staff

Concerns

  • Chronic understaffing leading to long wait times for assistance (mentioned by 7 reviewers)
  • Poor food quality and cold meals (mentioned by 6 reviewers)
  • Inconsistent room cleanliness and hygiene (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

234'17(1)'19(3)'21(24)'23(12)'25(23)'26(3)

Distribution · 115 analyzed

5
89
4
7
3
0
2
3
1
16
19 reviews posted between Oct 18, 2020Oct 30, 2020 · 18 were 5-star

How They Respond to Reviews

97%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed that the facility has a dedicated memory care unit; what specific daily activities or engagement programs are planned to keep residents active and connected?
  • 2Given the importance of nutrition for recovery, could you walk me through your current meal service process and how you ensure food arrives at the proper temperature and meets individual dietary preferences?
  • 3With a large capacity of 210 residents, how does the team manage call-light response times to ensure that everyone receives timely assistance when they need it?
  • 4I appreciate that the leadership team is active in responding to family feedback online; how do you incorporate that family input into your daily operations and staff training?
  • 5Regarding medication management, what systems do you have in place to ensure accuracy and consistency for residents with complex health needs?
  • 6Could you share how your nursing and therapy teams coordinate to maintain a clean and hygienic environment in resident rooms on a daily basis?

Personalized based on this facility's data


Key Review Excerpts

The entire staff at this facility was always very helpful and understanding. The CNAs, nurses, doctors and therapists work extremely hard to help all patients while many times being short staffed.

Long-term resident's family · 2024★★★★★

The facility is older and doesn't have all of the elaborate finishes, but that is not what counts. It's the people that work there that matters.

Family member · 2023★★★★★

The facility was horribly short staffed, so the nurses and CNA's work very hard and it is often a long wait to get care such as an answer to a cell light. I was there for 8 days and my bathroom was only cleaned once.

Rehab patient · 2024★★★★★
Source: 186 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.04hrs
OK
Registered nurses for medical care
Total Nursing
4.12hrs
OK
All nurses + aides combined
Staff Turnover
58%
Lower is better (< 30% = good)
RN Turnover
77%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Better Than Avg

6

measures

Worse Than Avg

10

measures

Mixed Results

1

measures

Long-Stay Residents
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility31.3%
Worse than Avg
Here
31.3%
US
14.4%
RI
19.5%
Kent
15.2%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility29.0%
Worse than Avg
Here
29.0%
US
15.3%
RI
17.5%
Kent
15.7%
😔

Residents with depression symptoms

↓ Lower is better
This Facility4.6%
Better than Avg
Here
4.6%
US
12.1%
RI
15.5%
Kent
12.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility30.2%
Worse than Avg
Here
30.2%
US
19.4%
RI
22.4%
Kent
22.8%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility89.2%
Worse than Avg
Here
89.2%
US
93.4%
RI
93.7%
Kent
94.7%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility20.7%
Mixed vs Avgs
Here
20.7%
US
15.4%
RI
22.7%
Kent
16.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility63.7%
Worse than Avg
Here
63.7%
US
81.8%
RI
77.7%
Kent
85.0%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility63.1%
Worse than Avg
Here
63.1%
US
79.7%
RI
78.2%
Kent
79.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility3.7%
Worse than Avg
Here
3.7%
US
1.6%
RI
2.0%
Kent
2.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

27deficiencies
7penalties
Well above state avg (8.7)
50 complaint-triggered
$565,376 in fines

This facility has faced numerous quality concerns with 63% of deficiencies triggered by family complaints, indicating families have repeatedly reported serious care issues. The most recurring problems involve medication management, nursing staffing levels, and pressure ulcer care. While all deficiencies show correction dates, the persistent pattern of similar issues across multiple recent surveys—including medication errors as recently as October 2025 and ongoing staffing problems—suggests systemic challenges that families should carefully consider before visiting.

Nov 19, 2025Complaint
1
0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

Oct 28, 2025Complaint
9
0678Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

0760Immediate jeopardy · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0726Actual harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0725Actual harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0838Potential for harm · WidespreadCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0710Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Jul 31, 2025Complaint
3
0223Potential for harm · WidespreadCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0293Potential for harm · WidespreadCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0300Potential for harm · WidespreadCorrected

Egress Deficiencies

Meet other general requirements that are deficient.

Jun 30, 2025Complaint
3
0684Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0760Immediate jeopardy · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0580Actual harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Apr 15, 2025Complaint
2
0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Mar 21, 2025Routine
15
0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0568Potential for harm · PatternCorrected

Resident Rights Deficiencies

Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.

0582Potential for harm · PatternCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0641Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0756Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0881Potential for harm · PatternCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0838Potential for harm · IsolatedCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

0865Potential for harm · IsolatedCorrected

Administration Deficiencies

Have a plan that describes the process for conducting QAPI and QAA activities.

Federal Penalties

Fine

Oct 28, 2025

$136,040

Fine

Aug 22, 2024

$47,990

Payment Denial

Aug 22, 2024

4-day denial

Fine

Apr 8, 2024

$8,824

Fine

Apr 8, 2024

$120,182

Fine

Feb 6, 2024

$8,827

Fine

Dec 26, 2023

$9,318

Ownership & Operations

Who Operates This Facility

Owner / Operator

Coventry Operations Ri LLC DBA Respiratory and Reh

Organization Type

for profit

Chain Affiliation

Chain Name

Genesis Healthcare

Chain Size

187 facilities nationwide

Chain avg rating: 2.4/5 · Rank 156 of 188 (Worst)

Ownership & Management

Owners

Undisclosed

Ownership Data Not Available · Organization

Source: Medicare provider data

Contact

Get in Touch

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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