Coventry Operations Ri LLC DBA Respiratory and Reh
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 186 Google reviews

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What this means for your family
While the facility has a strong reputation for its memory care unit and rehabilitation therapy, recent reviews indicate a decline in service quality due to chronic understaffing. When touring, ask specifically about current nurse-to-patient ratios and how they handle call-light response times, as these are the most frequent complaints from recent residents.
Google Reviews
Google Reviews
186 reviews on Google“Respiratory and Rehabilitation Center of Rhode Island receives high praise for its dedicated nursing and therapy staff, particularly for their compassionate care during the pandemic and successful rehabilitation outcomes. However, a significant number of recent reviews highlight recurring issues with chronic understaffing, poor food quality, and inconsistent cleanliness. Families should be aware that while many report excellent experiences, others express frustration with response times and basic care standards.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective physical and occupational therapy teams
- Strong communication with families during crises
- Dedicated memory care unit staff
Concerns
- Chronic understaffing leading to long wait times for assistance (mentioned by 7 reviewers)
- Poor food quality and cold meals (mentioned by 6 reviewers)
- Inconsistent room cleanliness and hygiene (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 115 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that the facility has a dedicated memory care unit; what specific daily activities or engagement programs are planned to keep residents active and connected?
- 2Given the importance of nutrition for recovery, could you walk me through your current meal service process and how you ensure food arrives at the proper temperature and meets individual dietary preferences?
- 3With a large capacity of 210 residents, how does the team manage call-light response times to ensure that everyone receives timely assistance when they need it?
- 4I appreciate that the leadership team is active in responding to family feedback online; how do you incorporate that family input into your daily operations and staff training?
- 5Regarding medication management, what systems do you have in place to ensure accuracy and consistency for residents with complex health needs?
- 6Could you share how your nursing and therapy teams coordinate to maintain a clean and hygienic environment in resident rooms on a daily basis?
Personalized based on this facility's data
Key Review Excerpts
“The entire staff at this facility was always very helpful and understanding. The CNAs, nurses, doctors and therapists work extremely hard to help all patients while many times being short staffed.”
“The facility is older and doesn't have all of the elaborate finishes, but that is not what counts. It's the people that work there that matters.”
“The facility was horribly short staffed, so the nurses and CNA's work very hard and it is often a long wait to get care such as an answer to a cell light. I was there for 8 days and my bathroom was only cleaned once.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
10
measures
1
measures
Residents needing more daily help over time
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has faced numerous quality concerns with 63% of deficiencies triggered by family complaints, indicating families have repeatedly reported serious care issues. The most recurring problems involve medication management, nursing staffing levels, and pressure ulcer care. While all deficiencies show correction dates, the persistent pattern of similar issues across multiple recent surveys—including medication errors as recently as October 2025 and ongoing staffing problems—suggests systemic challenges that families should carefully consider before visiting.
Nov 19, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Oct 28, 2025Complaint9
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jul 31, 2025Complaint3
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Egress Deficiencies
Meet other general requirements that are deficient.
Jun 30, 2025Complaint3
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Apr 15, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Mar 21, 2025Routine15
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Federal Penalties
Fine
Oct 28, 2025
$136,040
Fine
Aug 22, 2024
$47,990
Payment Denial
Aug 22, 2024
4-day denial
Fine
Apr 8, 2024
$8,824
Fine
Apr 8, 2024
$120,182
Fine
Feb 6, 2024
$8,827
Fine
Dec 26, 2023
$9,318
Ownership & Operations
Who Operates This Facility
Coventry Operations Ri LLC DBA Respiratory and Reh
for profit
Chain Affiliation
Genesis Healthcare
187 facilities nationwide
Chain avg rating: 2.4/5 · Rank 156 of 188 (Worst)
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
186 reviews from families & visitors
Official Website
Visit coventryrnc.com
Medicare data downloads
Original nursing home datasets
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