Riverside Rest Home
Strong Medicare quality ratings; families often praise compassionate and professional nursing staff. Still worth an in-person visit.
based on 15 Google reviews
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What this means for your family
While some families report excellent, compassionate care, there are recurring, serious concerns regarding communication, property security, and medical oversight. We strongly recommend visiting in person to inspect the cleanliness of the specific unit your loved one would occupy and asking for a clear, written protocol on how the facility handles medical evaluations and family communication.
Google Reviews
Google Reviews
15 reviews on Google“Riverside Rest Home receives highly polarized feedback, with some families praising the compassionate, professional staff and others reporting severe neglect and safety concerns. Critics highlight issues with theft, poor communication, and inconsistent medical oversight, while supporters emphasize the facility's dedication to long-term care for complex health conditions.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and professional nursing staff
- Effective social work support
- Clean and pleasant environment
- Dedicated care for complex health conditions
Concerns
- Theft of personal property (mentioned by 2 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 2 reviewers)
- Inconsistent medical attention and medication management (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 16 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With 215 residents, what specific protocols do you have in place to ensure that medication management remains consistent and error-free for each individual?
- 2I noticed some families have struggled to reach staff by phone; what is the best way for us to maintain regular, reliable communication with the nursing team regarding our loved one's care?
- 3To help us feel more secure about personal belongings, what measures or inventory systems do you use to protect residents' property in their rooms?
- 4Given the facility's size, how do you ensure that each resident receives personalized attention and that medical needs are addressed promptly rather than waiting for scheduled rounds?
- 5Could you walk us through a typical day of social activities and engagement opportunities to help us understand how residents stay active and connected within the community?
- 6How does your team coordinate with families when there is a change in a resident's health status or an urgent medical situation, and how quickly can we expect an update?
Personalized based on this facility's data
Key Review Excerpts
“The staff on the unit were also very patient and compassionate, dealing with varying degrees of dementia, and with various personalities. We were never displeased with his care, and always found him happy when we visited several times a week.”
“My mom has been living there for a bit of time and although some of the workers are pleasant to deal with a lot of things have been stolen from my mom.”
“They never answer the phone, have no protocol in place for bathing, and most of the staff is defensive when asked about any of it. My mother has gone from active to non verbal since going there in just three months.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
7
measures
4
measures
5
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern of recurring fire safety and building code violations across all three surveys, with the same exit door deficiencies appearing repeatedly from 2022 to 2025 despite claimed corrections. The most frequent issues involve fire safety systems, medication management, and care planning standards. While all deficiencies are marked as corrected, the persistent recurrence of identical problems suggests ongoing maintenance and safety challenges that families should investigate during visits.
Feb 12, 2025Routine9
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 11, 2024Routine10
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Dec 16, 2022Routine2
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Ownership & Operations
Who Operates This Facility
Riverside Rest Home
government
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
15 reviews from families & visitors
Official Website
Visit riversideresthome.com
Medicare data downloads
Original nursing home datasets
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