Nursing HomeMedicaid

Saint Ann Rehabilitation and Nursing Center

Strong Medicare quality ratings; public reviewers often praise compassionate and attentive nursing staff. Still worth an in-person visit.

195 Dover Point Road, Dover, NH 03820|54 beds|Licensed & active

4/5

Medicare

Inspection

Quality

Staffing

Google rating

4.5/5

based on 52 Google reviews

(603) 742-2612 Directions Website

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Public Medicare Flags to Review

These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.

Staff turnover reported at 61%

No Medicare penalties on record · 3 findings in latest survey

Source: Medicare data

What this means for your family

Saint Ann Rehabilitation and Nursing Center has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: compassionate and attentive nursing staff and effective physical and occupational therapy. Review the component ratings and current source records before deciding.

Google Reviews

53 public Google reviews available

Saint Ann Rehabilitation and Nursing Center receives overwhelmingly positive feedback from families who praise the compassionate, attentive staff and effective rehabilitation programs. While most reviewers highlight a warm, family-like environment, a small minority of families have reported significant issues regarding administrative communication, discharge coordination, and occasional lapses in care standards.

Quality Themes

Tap a score for details

Strengths

Compassionate and attentive nursing staff
Effective physical and occupational therapy
Welcoming and supportive environment for families
Engaging activities and life enrichment programs

Concerns

Poor communication and responsiveness from administration (mentioned by 2 reviewers)
Delays in initiating services or care upon admission (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 53 analyzed

How They Respond to Reviews

83%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1We are so impressed by your 5-star health inspection rating; how does your team maintain such high standards of clinical care?
2We noticed the staff is often described as very compassionate; how do you ensure that level of attentiveness remains consistent for every resident?
3What is the process for communicating updates to family members, and how can we ensure we stay in the loop regarding our loved one's care?
4Could you walk us through the timeline for getting therapy services and personalized care plans started once a resident is admitted?
5What kind of life enrichment programs or daily activities are available to keep residents engaged and social?
6In the event of a medical emergency during the night, what is the protocol for notifying the family and providing immediate care?

Personalized based on this facility's data

Key Review Excerpts

“The staff take the time to know each resident as a person, not just a patient, and that makes all the difference. There’s a wide variety of activities that keep residents engaged, social, and mentally stimulated, and the food is consistently great.”

Long-term resident's family · 2025★★★★★

“The PT and OT staff were excellent, even though I was experiencing pain…they were still able to work with me. The LNAs were amazing, they are so personable and caring. Always very supportive.”

Rehab patient · 2026★★★★★

“The facility is always clean, the food is awesome as we have shared several meals with her, and the staff stays on top of things. Patty the Life Enrichment Director always has something going on, with decorations, activities and scheduled outings.”

Memory care family member · 2026★★★★★

Source: 53 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

1.01hrs

Registered nurses for medical care

Total Nursing

4.25hrs

All nurses + aides combined

Staff Turnover

61%

Lower is better (< 30% = good)

RN Turnover

40%

Lower is better (< 30% = good)

This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

2/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents with depression symptoms

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

12.8%

13.7%

Strafford

23.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility30.6%

Worse than Avg

Here

30.6%

19.0%

25.7%

Strafford

23.4%

Residents whose walking got worse

↓ Lower is better

This Facility20.8%

Worse than Avg

Here

20.8%

14.1%

17.5%

Strafford

12.9%

Residents on antipsychotic medication

↓ Lower is better

This Facility12.4%

Better than Avg

Here

12.4%

15.4%

17.8%

Strafford

19.5%

Residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

93.5%

97.3%

Strafford

99.2%

Residents with pressure sores (bedsores)

↓ Lower is better

This Facility9.7%

Worse than Avg

Here

9.7%

4.6%

4.2%

Strafford

3.8%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility88.4%

Better than Avg

Here

88.4%

79.8%

83.0%

Strafford

80.9%

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility88.7%

Better than Avg

Here

88.7%

82.0%

86.8%

Strafford

81.4%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.7%

Better than Avg

Here

0.7%

1.6%

1.3%

Strafford

1.4%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

6findings in history

Latest survey: 3 · near NH avg (4.0)

Saint Ann Rehabilitation and Nursing Center shows a relatively clean record with only 3 minor deficiencies found during one survey in March 2024. The issues involved care planning and medication labeling, both fundamental areas of nursing home operations. All deficiencies have been corrected by the facility, indicating responsiveness to identified problems and suggesting current compliance with federal standards.

Mar 18, 2026Routine3 findings

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Mar 7, 2024Routine3 findings

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Saint Ann Rehabilitation and Nursing Center

Organization Type

nonprofit

Chain Affiliation

Chain Name

Catholic Charities New Hampshire

Chain Size

6 facilities nationwide

Chain avg rating: 3.8/5 · Rank 1 of 6 (Highest rating)

Ownership & Management

Owners

Nh Catholic Charities INC

Owner · Organization

Key personnel

Richardson, SarahW-2 Managing EmployeeZirkle, KarenW-2 Managing EmployeeBernard, AlainOfficer / DirectorBlonski, ThomasOfficer / DirectorGrip, BrianOfficer / Director

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(603) 742-2612

stannrehabcenter.org

195 Dover Point Road

Dover, NH 03820

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

52 reviews from families & visitors

Official Website

Visit stannrehabcenter.org

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.