Nursing HomeMedicaid

Saint Ann Rehabilitation and Nursing Center

Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.

195 Dover Point Road, Dover, NH 03820|54 beds|Licensed & Active

4/5

Medicare

Inspection

Quality

Staffing

Google rating

4.5/5

based on 46 Google reviews

(603) 742-2612 Directions Website

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What this means for your family

Saint Ann is highly regarded for its rehabilitation therapy and compassionate, person-centered care, making it a strong candidate for recovery. However, families should be proactive in establishing clear communication channels with the administration upon admission to avoid the coordination delays noted by some reviewers.

Google Reviews

46 reviews on Google

“Saint Ann Rehabilitation and Nursing Center receives overwhelmingly positive feedback from families who praise the compassionate, attentive staff and effective rehabilitation programs. While most reviewers highlight a warm, family-like environment, a small minority of families have reported significant issues regarding administrative communication, discharge coordination, and occasional lapses in care standards.”

Quality Themes

Tap a score for details

Strengths

Compassionate and attentive nursing staff
Effective physical and occupational therapy
Welcoming and supportive environment for families
Engaging activities and life enrichment programs

Concerns

Poor communication and responsiveness from administration (mentioned by 2 reviewers)
Delays in initiating services or care upon admission (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 47 analyzed

How They Respond to Reviews

90%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1We are so impressed by your 5-star health inspection rating; how does your team maintain such high standards of clinical care?
2We noticed the staff is often described as very compassionate; how do you ensure that level of attentiveness remains consistent for every resident?
3What is the process for communicating updates to family members, and how can we ensure we stay in the loop regarding our loved one's care?
4Could you walk us through the timeline for getting therapy services and personalized care plans started once a resident is admitted?
5What kind of life enrichment programs or daily activities are available to keep residents engaged and social?
6In the event of a medical emergency during the night, what is the protocol for notifying the family and providing immediate care?

Personalized based on this facility's data

Key Review Excerpts

“The staff take the time to know each resident as a person, not just a patient, and that makes all the difference. There’s a wide variety of activities that keep residents engaged, social, and mentally stimulated, and the food is consistently great.”

Long-term resident's family · 2025★★★★★

“The PT and OT staff were excellent, even though I was experiencing pain…they were still able to work with me. The LNAs were amazing, they are so personable and caring. Always very supportive.”

Rehab patient · 2026★★★★★

“The facility is always clean, the food is awesome as we have shared several meals with her, and the staff stays on top of things. Patty the Life Enrichment Director always has something going on, with decorations, activities and scheduled outings.”

Memory care family member · 2026★★★★★

Source: 46 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.77hrs

Registered nurses for medical care

Total Nursing

4.03hrs

98%

All nurses + aides combined

Staff Turnover

65%

Lower is better (< 30% = good)

RN Turnover

50%

Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

3/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

😔

Residents with depression symptoms

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

12.1%

Strafford

21.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility32.2%

Worse than Avg

Here

32.2%

19.4%

26.3%

Strafford

25.4%

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility10.2%

Better than Avg

Here

10.2%

15.4%

17.8%

Strafford

18.0%

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

93.4%

96.9%

Strafford

99.3%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility15.3%

Mixed vs Avgs

Here

15.3%

14.4%

21.8%

Strafford

16.5%

🩹

Residents with pressure sores (bedsores)

↓ Lower is better

This Facility8.8%

Worse than Avg

Here

8.8%

4.9%

4.4%

Strafford

3.9%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility88.4%

Better than Avg

Here

88.4%

79.7%

83.0%

Strafford

80.9%

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility89.4%

Better than Avg

Here

89.4%

81.8%

86.5%

Strafford

81.7%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility1.1%

Better than Avg

Here

1.1%

1.6%

1.4%

Strafford

1.6%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies

Near state avg (4.0)

Saint Ann Rehabilitation and Nursing Center shows a relatively clean record with only 3 minor deficiencies found during one survey in March 2024. The issues involved care planning and medication labeling, both fundamental areas of nursing home operations. All deficiencies have been corrected by the facility, indicating responsiveness to identified problems and suggesting current compliance with federal standards.

Mar 18, 2026Routine3 findings

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0656Potential for harm · IsolatedCorrected