Dover Center for Health & Rehabilitation
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 55 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (8 vs median 3.0)
- High staff turnover (50%)
- High RN turnover (56%)
Below average in NH · Below recommended RN staffing · Below chain average · No penalties on record
What this means for your family
While the facility has a strong reputation for physical and pulmonary rehabilitation, the recent increase in reports regarding neglect and slow response times is concerning. We strongly recommend that you visit unannounced and specifically observe the response time to call bells and the cleanliness of the unit before making a decision.
Google Reviews
Google Reviews
55 reviews on Google“Dover Center for Health & Rehabilitation receives highly polarized feedback, with some families praising the therapy team for successful recoveries, while others report severe neglect and poor communication. Critical concerns frequently involve understaffing, slow response times to call bells, and inconsistent medical oversight. Families should be aware that experiences appear to vary significantly, with some reporting professional care and others describing unhygienic conditions and staff indifference.”
Quality Themes
Tap a score for detailsStrengths
- Effective short-term physical and occupational therapy
- Professional and dedicated nursing staff in select units
- Specialized pulmonary rehabilitation program
- Responsive administrative support for some families
Concerns
- Chronic understaffing leading to slow call bell response (mentioned by 5 reviewers)
- Poor communication with family members regarding medical status (mentioned by 4 reviewers)
- Unsanitary facility conditions and cleanliness issues (mentioned by 3 reviewers)
- Inconsistent or negligent medication management (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 59 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard great things about your pulmonary rehabilitation program; could you tell us more about how that specialized care is integrated into daily routines?
- 2How does the nursing team ensure that medication is administered accurately and on schedule for every resident?
- 3What specific steps are being taken to ensure the facility remains clean and well-maintained for the residents?
- 4How do you ensure that family members are kept consistently updated on any changes in a loved one's medical status?
- 5What is the protocol for responding to call bells, and how do you manage staffing during busy shifts to ensure no one is left waiting?
- 6Could you describe what a typical day looks like for residents, including meal service and social activities?
Personalized based on this facility's data
Key Review Excerpts
“The hallways reek of urine, patients calling out unhappy. The carpets stained, tvs not functioning, broken fixtures and call lights.”
“The staff (including nursing, rehab, and administration) made this transition as smooth as possible. They were really there for me treating me with empathy, kindness and professionalism.”
“Call bells ringing for over 20mins UNACCEPTABLE !! Not giving someone a snack even if they refuse u offer !! When someone is telling you they are in pain YOU LISTEN”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Dover Center shows recurring deficiencies across all three surveys in medication management, fire safety systems, and care planning that have required repeated corrections. The facility has struggled with medication errors, drug labeling, fire extinguisher maintenance, and meeting professional care standards across multiple inspections from 2023 to 2025, though all violations were reportedly corrected after being identified.
May 2, 2025Routine12
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Apr 10, 2024Routine9
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Mar 10, 2023Routine2
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Ownership & Operations
Who Operates This Facility
Dover Center for Health & Rehabilitation
for profit
Chain Affiliation
National Health Care Associates
43 facilities nationwide
Chain avg rating: 3.0/5 · Rank 30 of 43
Ownership & Management
Owners
David, Albert
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Shaya-Mograby, Moshe
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Vk Health Facilities LLC
Owner · Organization
Marvin Ostreicher Family Trust 2012
Owner (parent company) · Organization
Meridian Capital Foundation
Owner (parent company) · Organization
Mso Associates LLC
Owner (parent company) · Organization
Susan Ostreicher Family Trust 2012
Owner (parent company) · Organization
Ventas Nhv Fund
Owner (parent company) · Organization
Bokow, Barry
Owner (parent company)
Geffner, Ira
Owner (parent company)
Gluck, Robert
Owner (parent company)
Lobell, Jonah
Owner (parent company)
Lowinger, Ben
Owner (parent company)
Lowinger, Joseph
Owner (parent company)
Ostreicher, David
Owner (parent company)
Ostreicher, Marc
Owner (parent company)
Ostreicher, Marvin
Owner (parent company)
Ostreicher, Susan
Owner (parent company)
Schoor, Kalman
Owner (parent company)
Steg, Yitzchok
Owner (parent company)
Weinstock, Abraham
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
55 reviews from families & visitors
Official Website
Visit dovercenterrehab.com
Medicare data downloads
Original nursing home datasets
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