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A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 47 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
3 findings in latest survey
Birch Healthcare Center has a middle-range Medicare overall rating. Strengths include effective physical therapy and rehabilitation services. Some reviewers note concerns about staffing shortages leading to neglect (mentioned by 6 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
Birch Healthcare Center receives highly polarized feedback, with many reviewers praising the physical therapy and nursing staff during short-term rehab stays, while others report severe neglect and communication failures. Families of long-term residents frequently express concerns regarding basic hygiene, staffing shortages, and a lack of responsiveness to medical needs. Potential families should be aware of the stark contrast between the positive experiences of some rehab patients and the distressing accounts of neglect reported by others.
Quality Themes
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Concerns
Rating Trends
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Distribution · 49 analyzed
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Personalized based on this facility's data
Key Review Excerpts
“The entire process from before she even arrived, to when she left went smoothly. I called to see if I could come in to see the facility before saying yes to Birch. We said yes because walking through and observing staff with the patients there without them knowing I was watching interactions, was all I needed to see.”
“My father was their for 9 days before he Aspirated when someone was feeding him pureed food and was sent too the hospital. Within those 9 days he went 3 nights that we know of without his Oxygen. Our family washed his clothed not the facility and we always had urine pants to wash.”
“The nurse said the pain medication which is not helping my mother wasn't due until 11 pm once he could he would give it to her. It is now 11:35 no meds. Since this review they are no longer allowing anyone to stay with our mother at night.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
2
measures
5
measures
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility has 24 deficiencies across multiple surveys, including one complaint-triggered safety issue where families reported concerns. The most recurring problems involve fire safety systems, medication management, and building safety issues. While all deficiencies show correction dates, some issues like exit doors and emergency power systems have repeated across multiple inspections, suggesting ongoing maintenance challenges that families should discuss during visits.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Federal Penalties
Fine
Apr 16, 2024
$10,655
Birch Healthcare Center
for profit
Owners
White Mountain Peak Healthcare LLC
Owner · Organization
Nhoc LLC
Owner · Organization
Aggcp LLC
Owner (parent company) · Organization
Wmp Holdco LLC
Owner (parent company) · Organization
Kamna Holdings LLC
Owner (parent company) · Organization
Key personnel
Contact this facility directly and verify the details that matter most to your family.
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