Birch Healthcare Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 48 Google reviews
Watch Birch Healthcare Center
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
This facility appears to be a viable option for short-term physical rehabilitation, as evidenced by recent positive feedback from rehab patients. However, families of long-term residents should exercise extreme caution and perform frequent, unannounced visits, as there is a recurring pattern of reports regarding neglect, poor communication, and inadequate staffing.
Google Reviews
Google Reviews
48 reviews on Google“Birch Healthcare Center receives highly polarized feedback, with many reviewers praising the physical therapy and nursing staff during short-term rehab stays, while others report severe neglect and communication failures. Families of long-term residents frequently express concerns regarding basic hygiene, staffing shortages, and a lack of responsiveness to medical needs. Potential families should be aware of the stark contrast between the positive experiences of some rehab patients and the distressing accounts of neglect reported by others.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy and rehabilitation services
- Warm and attentive nursing staff (in select cases)
- Clean and well-maintained facility environment
- Supportive end-of-life and hospice care
Concerns
- Staffing shortages leading to neglect (mentioned by 6 reviewers)
- Poor communication with family members (mentioned by 5 reviewers)
- Inadequate hygiene and patient care (mentioned by 4 reviewers)
- Medication management issues (mentioned by 3 reviewers)
- Cold or poor quality meals (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 49 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard great things about your physical therapy and rehab services; could you tell us more about how that process works for new residents?
- 2How do you ensure that medication schedules are strictly followed and communicated clearly to the family?
- 3What steps is the facility taking to ensure there is always enough staff available to provide attentive, hands-on care for every resident?
- 4We noticed some feedback regarding dining; could you describe what a typical daily menu looks like and how you ensure meals are served warm?
- 5How does the nursing team handle medical emergencies or changes in a resident's condition during the overnight hours?
- 6What kind of daily activities or social engagement opportunities are available to help residents stay active and connected?
Personalized based on this facility's data
Key Review Excerpts
“The entire process from before she even arrived, to when she left went smoothly. I called to see if I could come in to see the facility before saying yes to Birch. We said yes because walking through and observing staff with the patients there without them knowing I was watching interactions, was all I needed to see.”
“My father was their for 9 days before he Aspirated when someone was feeding him pureed food and was sent too the hospital. Within those 9 days he went 3 nights that we know of without his Oxygen. Our family washed his clothed not the facility and we always had urine pants to wash.”
“The nurse said the pain medication which is not helping my mother wasn't due until 11 pm once he could he would give it to her. It is now 11:35 no meds. Since this review they are no longer allowing anyone to stay with our mother at night.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
2
measures
5
measures
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 24 deficiencies across multiple surveys, including one complaint-triggered safety issue where families reported concerns. The most recurring problems involve fire safety systems, medication management, and building safety issues. While all deficiencies show correction dates, some issues like exit doors and emergency power systems have repeated across multiple inspections, suggesting ongoing maintenance challenges that families should discuss during visits.
Sep 18, 2025Routine5
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Aug 29, 2024Routine9
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Apr 16, 2024Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 26, 2023Routine9
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Federal Penalties
Fine
Apr 16, 2024
$10,655
Ownership & Operations
Who Operates This Facility
Birch Healthcare Center
for profit
Ownership & Management
Owners
White Mountain Peak Healthcare LLC
Owner · Organization
Nhoc LLC
Owner · Organization
Aggcp LLC
Owner (parent company) · Organization
Wmp Holdco LLC
Owner (parent company) · Organization
Kamna Holdings LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
48 reviews from families & visitors
Official Website
Visit birch-hc.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Rochester Manor
< 1 miNursing Home · Rochester, NH
Riverside Rest Home
5.3 miNursing Home · Dover, NH
Dover Center for Health & Rehabilitation
6.5 miNursing Home · Dover, NH
Langdon Place of Dover
9.2 miNursing Home · Dover, NH
Saint Ann Rehabilitation and Nursing Center
11.3 miNursing Home · Dover, NH