Nursing HomeMedicaid Needs closer review

Rochester Manor

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

40 Whitehall Road, Rochester, NH 03867|108 beds|Licensed & active

2/5

Medicare

Inspection

Quality

Staffing

Google rating

4.1/5

based on 70 Google reviews

(603) 332-7711 Directions Website

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3flags

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Public Medicare Flags to Review

These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.

Low overall rating (2/5 stars)
Low health inspection rating (2/5 stars)
Above-median findings in the latest survey (10 vs median 3)

No Medicare penalties on record

Source: Medicare data

What this means for your family

This facility has areas of concern that warrant careful consideration. The latest standard survey recorded 10 findings, above the NH average of 4.0. We recommend asking the administrator directly: "How are you addressing recent staffing shortfalls?" These are not reasons to panic, but they are reasons to ask tough questions and visit in person.

Google Reviews

70 public Google reviews available

Rochester Manor receives high praise for its compassionate, dedicated nursing and support staff who are frequently described as attentive and professional. However, families should be aware of consistent complaints regarding poor food quality, aging facility infrastructure, and occasional lapses in communication or responsiveness during off-hours.

Quality Themes

Tap a score for details

Strengths

Compassionate and dedicated nursing staff
Effective communication from administration
Strong support for hospice and long-term care
Helpful and responsive LNA team

Concerns

Poor food quality (mentioned by 3 reviewers)
Outdated facility and maintenance issues (mentioned by 3 reviewers)
Inconsistent responsiveness and communication (mentioned by 4 reviewers)
Inadequate rehab services or staffing (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 59 analyzed

How They Respond to Reviews

57%response rate

This facility responds to some reviews.

Questions for Your Tour

1I noticed your team is very active in responding to feedback online; how do you use that family input to improve the daily experience for residents?
2With some of the maintenance and facility updates currently underway, what is the plan for keeping the living environment comfortable and modern for residents?
3I understand that dining is a key part of the day; could you walk me through how you are working to improve the quality and variety of the meal service?
4Given the current staffing levels, how does your team ensure that residents receive consistent, timely attention throughout the day and night?
5How do you manage the coordination of care and medication oversight to ensure accuracy and safety for residents with complex health needs?
6What specific steps are you taking to address the recent state inspection findings to ensure a higher standard of care for everyone living here?

Personalized based on this facility's data

Key Review Excerpts

“The staff is awesome but the place needs updates on surroundings.”

Family member · 2024★★★★☆

“The nursing staff and the Lna's that I have met, are very wonderful attentive! See the stuff they have to go through with some of the patients. But you only have one problem here your food sucks!!”

Visitor/Family · 2025★★★★☆

“My husband was there for rehab after dealing with 3 strokes. At the time of his admission to Rochester Manor he could not walk very well. When I questioned the head of the rehab unit he said quite rudely he didn't walk when he came in he won't be walking when he leaves.”

Spouse · 2026★☆☆☆☆

Source: 59 Google reviews in the current analysis set; Google reports 70 total

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

0.77hrs

Registered nurses for medical care

Total Nursing

3.05hrs

74%

All nurses + aides combined

Staff Turnover

34%

Lower is better (< 30% = good)

RN Turnover

28%

Lower is better (< 30% = good)

Total nursing hours are below the EveryPlace reference benchmark, though RN coverage meets its reference level. Ask how aides are staffed for daily tasks such as bathing and mobility.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

3/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents with depression symptoms

↓ Lower is better

This Facility3.6%

Better than Avg

Here

3.6%

12.1%

Strafford

21.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents needing more daily help over time

↓ Lower is better

This Facility30.0%

Worse than Avg

Here

30.0%

14.4%

21.8%

Strafford

12.9%

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility10.8%

Better than Avg

Here

10.8%

19.5%

19.1%

Strafford

15.9%

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility28.1%

Worse than Avg

Here

28.1%

19.4%

26.3%

Strafford

26.5%

Residents vaccinated for pneumonia

↑ Higher is better

This Facility99.3%

Mixed vs Avgs

Here

99.3%

93.4%

96.9%

Strafford

99.5%

Residents whose walking got worse

↓ Lower is better

This Facility13.5%

Better than Avg

Here

13.5%

15.3%

18.7%

Strafford

13.8%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility94.6%

Better than Avg

Here

94.6%

81.8%

86.5%

Strafford

80.7%

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility90.4%

Better than Avg

Here

90.4%

79.8%

83.0%

Strafford

80.5%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility2.1%

Worse than Avg

Here

2.1%

1.6%

1.4%

Strafford

1.4%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

22findings in history

Latest survey: 10 · well above NH avg (4.0)

5 complaint-triggered findings

$7,901 in fines

Rochester Manor has significant concerns with families filing multiple complaint reports, resulting in recent deficiencies for abuse/neglect response protocols, resident rights violations, and medical record confidentiality. The facility shows recurring problems across resident care planning, infection control, and fire safety systems that persist across multiple surveys, though most violations have correction plans in place.

Jan 14, 2026Complaint4 findings

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Jun 6, 2025Routine9 findings

0039Potential for harm · PatternCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0699Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care or services that was trauma informed and/or culturally competent.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0712Minimal · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918Minimal · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Jun 6, 2025Complaint1 finding

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Apr 3, 2024Routine4 findings

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0761Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0291Minimal · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

Mar 24, 2023Routine4 findings

0689Actual harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0881Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Rochester Manor

Organization Type

for profit

Chain Affiliation

Chain Name

Genesis Healthcare

Chain Size

187 facilities nationwide

Chain avg rating: 2.4/5 · Rank 122 of 188

Ownership & Management

Owners

Summit Care LLC

Owner · Organization

100%

Gen Operations I LLC