Rochester Manor
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 63 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (10 vs median 3.0)
Below average in NH · Below recommended RN staffing · $7,901 in fines
What this means for your family
Rochester Manor is highly regarded for its compassionate nursing staff and supportive hospice care. However, families should be aware of recent reports regarding facility maintenance and inconsistent responsiveness; we recommend touring the specific unit your loved one will occupy and asking about current staffing ratios.
Google Reviews
Google Reviews
63 reviews on Google“Rochester Manor receives high praise for its compassionate, dedicated nursing and support staff who are frequently described as attentive and professional. However, families should be aware of consistent complaints regarding poor food quality, aging facility infrastructure, and occasional lapses in communication or responsiveness during off-hours.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and dedicated nursing staff
- Effective communication from administration
- Strong support for hospice and long-term care
- Helpful and responsive LNA team
Concerns
- Poor food quality (mentioned by 3 reviewers)
- Outdated facility and maintenance issues (mentioned by 3 reviewers)
- Inconsistent responsiveness and communication (mentioned by 4 reviewers)
- Inadequate rehab services or staffing (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 52 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how do you use that family input to improve the daily experience for residents?
- 2With some of the maintenance and facility updates currently underway, what is the plan for keeping the living environment comfortable and modern for residents?
- 3I understand that dining is a key part of the day; could you walk me through how you are working to improve the quality and variety of the meal service?
- 4Given the current staffing levels, how does your team ensure that residents receive consistent, timely attention throughout the day and night?
- 5How do you manage the coordination of care and medication oversight to ensure accuracy and safety for residents with complex health needs?
- 6What specific steps are you taking to address the recent state inspection findings to ensure a higher standard of care for everyone living here?
Personalized based on this facility's data
Key Review Excerpts
“The staff is awesome but the place needs updates on surroundings.”
“The nursing staff and the Lna's that I have met, are very wonderful attentive! See the stuff they have to go through with some of the patients. But you only have one problem here your food sucks!!”
“My husband was there for rehab after dealing with 3 strokes. At the time of his admission to Rochester Manor he could not walk very well. When I questioned the head of the rehab unit he said quite rudely he didn't walk when he came in he won't be walking when he leaves.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
3
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Rochester Manor has significant concerns with families filing multiple complaint reports, resulting in recent deficiencies for abuse/neglect response protocols, resident rights violations, and medical record confidentiality. The facility shows recurring problems across resident care planning, infection control, and fire safety systems that persist across multiple surveys, though most violations have correction plans in place.
Jan 14, 2026Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jun 6, 2025Routine9
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Jun 6, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Apr 3, 2024Routine4
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Mar 24, 2023Routine4
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Ownership & Operations
Who Operates This Facility
Rochester Manor
for profit
Chain Affiliation
Genesis Healthcare
187 facilities nationwide
Chain avg rating: 2.4/5 · Rank 122 of 188
Ownership & Management
Owners
Summit Care LLC
Owner · Organization
Genesis Healthcare LLC
Owner (parent company) · Organization
Skilled Healthcare LLC
Owner (parent company) · Organization
Summit Care Parent LLC
Owner (parent company) · Organization
Bogdan, Gregory
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Kirschner, Jonathan
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Murray, Lauren
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
63 reviews from families & visitors
Official Website
Visit genesishcc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 5 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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