Heritage Park Rehabilitation and Skilled Nursing Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 48 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (26 vs median 8.0)
Below average in Texas · Below recommended RN staffing · Below chain average · $68,371 in fines
What this means for your family
While the physical therapy team is frequently praised, the facility is currently facing severe allegations regarding hygiene, pest issues, and resident safety. If you choose this facility, you must closely monitor room cleanliness and verify that staffing levels are adequate during weekends and overnight shifts.
Google Reviews
Google Reviews
48 reviews on Google“Families should exercise extreme caution when considering Heritage Park, as recent reviews frequently report severe issues with cleanliness, including pests, odors, and unhygienic room conditions. While some long-term residents and rehab patients have praised specific therapists and certain nursing staff for being caring, there are recurring, serious allegations regarding neglect, inadequate staffing, and poor facility maintenance.”
Quality Themes
Tap a score for detailsStrengths
- Kind and professional physical therapy team
- Compassionate individual nurses
- Welcoming attitude from some front-line staff
Concerns
- Poor facility cleanliness and hygiene (mentioned by 5 reviewers)
- Inadequate staffing and neglect of patient needs (mentioned by 4 reviewers)
- Substandard food quality (mentioned by 3 reviewers)
- Unsafe wandering/elopement of residents (mentioned by 3 reviewers)
- Facility maintenance and temperature issues (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 77 analyzed
How They Respond to Reviews
The owner relies heavily on repetitive, templated scripts that use standardized phrases like 'Our primary focus has always been and continues to be the well-being and satisfaction of our patients.' While they attempt to personalize by using the reviewer's name, they rarely address the specific allegations of neglect, filth, or racism, instead redirecting all conflict to a single email address.
Questions for Your Tour
- 1I've heard wonderful things about your physical therapy team and nurses; how do you ensure that level of compassion is consistent across all shifts?
- 2What specific steps are being taken to improve the cleanliness and maintenance of the resident rooms and common areas?
- 3Could you tell me more about the dining experience, specifically how you are working to improve food quality and nutritional variety?
- 4How does the facility manage resident safety and monitoring, especially for those who may be prone to wandering?
- 5What kind of daily activities and social events are planned to keep residents engaged and connected with one another?
- 6How is communication handled between the nursing staff and family members regarding changes in a resident's medical condition?
Personalized based on this facility's data
Key Review Excerpts
“The staff kept us informed of changes in her condition. When we had questions they were quick to reply. And they treated us and our mother with Grace and dignity throughout the pandemic.”
“PT's are great but seem overworked/overextended, and maybe not supported by owners/admin.”
“The staff made my stay a very pleasant experience. They became like family! Thank you for helping me rehab!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Heritage Park has concerning patterns with families filing multiple complaint reports, particularly around recurring accident prevention and safety issues that persist across surveys from 2023 to 2025. The facility shows repeated problems with accident hazards, medication management, pest control, and maintaining safe, clean environments. While most deficiencies show planned corrections, the persistence of safety violations and ongoing family complaints suggest systemic issues that warrant careful consideration before placement.
Feb 20, 2026Routine7
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Oct 14, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 7, 2025Complaint3
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jul 15, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 2, 2025Complaint1
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Nov 14, 2024Routine23
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Help the resident make transportation arrangements to and from radiology services.
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Federal Penalties
Fine
Oct 14, 2025
$14,508
Fine
Jul 15, 2025
$9,110
Fine
Nov 8, 2024
$11,749
Fine
Mar 27, 2024
$12,844
Fine
Oct 31, 2023
$7,443
Ownership & Operations
Who Operates This Facility
Val Verde County Hospital District
for profit
REGENCY IHS OF HERITAGE PARK, LLC
RODGER C C BROWN
Chain Affiliation
Wellsential Health
68 facilities nationwide
Chain avg rating: 2.8/5 · Rank 58 of 67
Ownership & Management
Owners
Val Verde County Hospital District
Owner · Organization
Regency Ihs of Heritage Park, LLC
Owner · Organization
Csv Rhea Management Holdco, LLC
Owner (parent company) · Organization
Dwd TX Holdings LLC
Owner (parent company) · Organization
Jack and Nancy Dwyer Workforce Development Center INC
Owner (parent company) · Organization
Reg Hg Opco 1, LLC
Owner (parent company) · Organization
Reg Hg Opco LLC
Owner (parent company) · Organization
Reg Operator Holdco LLC
Owner (parent company) · Organization
Regency Integrated Health Services LLC
Owner (parent company) · Organization
Regency Texas Holdings LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
48 reviews from families & visitors
Official Website
Visit wellsentialhealth.org
Medicare data downloads
Original nursing home datasets
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