Riverside Health Services
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 22 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- High staff turnover (67%)
- High RN turnover (100%)
Bottom 25% in OK · Critically understaffed (RN) · Above recommended total nurse staffing · $43,020 in fines
What this means for your family
While Riverside Health Services has a history of successful respiratory and physical therapy outcomes, the facility faces serious, recurring allegations regarding nighttime care and communication. If you are considering this facility, we strongly recommend conducting unannounced visits during evening hours and speaking directly with the nursing staff about their protocols for monitoring patient health and responding to family concerns.
Google Reviews
Google Reviews
22 reviews on Google“Riverside Health Services receives highly polarized feedback, with some families praising the dedicated respiratory and therapy staff for successful patient recovery, while others report severe concerns regarding neglect and poor communication. Recent reviews highlight a stark divide, with some visitors noting cleanliness and professional care, while others allege life-threatening lapses in medical oversight and facility management. Families should be aware of the significant inconsistency in the quality of care reported by different visitors.”
Quality Themes
Tap a score for detailsStrengths
- Effective respiratory and physical therapy programs
- Some staff members noted for being attentive and professional
- Cleanliness noted by some recent visitors
Concerns
- Neglect and poor medical oversight, particularly at night (mentioned by 3 reviewers)
- Unprofessional or rude staff behavior (mentioned by 3 reviewers)
- Poor communication and difficulty reaching staff via phone (mentioned by 2 reviewers)
- Facility cleanliness and odor issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 23 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure consistent medical oversight and resident monitoring during the night shift?
- 2How does your leadership team facilitate communication with families, and what is the best way for us to get timely updates on our loved one's care?
- 3I understand medication management is a priority; could you walk us through your process for ensuring accuracy and preventing errors during daily administration?
- 4What steps are being taken to improve the consistency of staff interactions to ensure every resident receives the same high level of professional and attentive care?
- 5We noticed some concerns regarding facility maintenance; could you show us your current schedule for housekeeping and odor control in the resident living areas?
- 6Since your respiratory and physical therapy programs are well-regarded, how are these services integrated into the daily routine for residents who need them most?
Personalized based on this facility's data
Key Review Excerpts
“The cleanliness is outstanding. The staff is heartfelt and understanding to what my family needs.”
“The physical therapist ,Steven,, truly works hard to get the patient back on his/her feet. The respirtory therapists, Kayla,, was an angel getting him off of vent”
“I came to visit my papa(a couple times) and he was sitting in a wheelchair which is ok but his circulation in his feet was so bad his feet were cold and purple in which I have pictures of..I had to ask for him to be put in a recliner they didn't offer..”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
7
measures
4
measures
4
measures
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents who fell and were seriously hurt
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Riverside Health Services has had multiple families file complaint reports, resulting in serious deficiencies including pressure ulcer care failures and nursing staffing issues. The facility shows recurring problems with care planning, nursing competencies, and safety systems across surveys from 2022 to 2025. While most recent issues have correction dates, some older building safety deficiencies remain without correction plans, suggesting ongoing operational challenges.
Mar 13, 2026Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Feb 27, 2026Complaint1
Nursing and Physician Services Deficiencies
Verify that a nurse aide has been trained; and if they haven't worked as a nurse aide for 2 years, receive retraining.
Jul 31, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Mar 5, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Feb 6, 2025Routine4
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Feb 6, 2025Complaint1
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Federal Penalties
Fine
Feb 6, 2025
$43,020
Ownership & Operations
Who Operates This Facility
Riverside Health Services
for profit
Ownership & Management
Owners
Riverside Health Services LLC
Owner · Organization
Riverside Property Holdings
Owner · Organization
Rogers, John
Owner (parent company)
Rogers, Justin
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
22 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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