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Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 21 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
This facility has areas of concern that warrant careful consideration. Registered Nurse hours are 55% of the EveryPlace reference benchmark; ask how RN coverage is allocated across shifts. The latest standard survey recorded 8 findings, above the OK average of 7.2. We recommend asking the administrator directly: "How are you addressing recent staffing shortfalls?" These are not reasons to panic, but they are reasons to ask tough questions and visit in person.
Riverside Health Services receives highly polarized feedback, with some families praising the dedicated respiratory and therapy staff for successful patient recovery, while others report severe concerns regarding neglect and poor communication. Recent reviews highlight a stark divide, with some visitors noting cleanliness and professional care, while others allege life-threatening lapses in medical oversight and facility management. Families should be aware of the significant inconsistency in the quality of care reported by different visitors.
Quality Themes
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Concerns
Rating Trends
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Distribution · 23 analyzed
Personalized based on this facility's data
Key Review Excerpts
“The cleanliness is outstanding. The staff is heartfelt and understanding to what my family needs.”
“The physical therapist ,Steven,, truly works hard to get the patient back on his/her feet. The respirtory therapists, Kayla,, was an angel getting him off of vent”
“I came to visit my papa(a couple times) and he was sitting in a wheelchair which is ok but his circulation in his feet was so bad his feet were cold and purple in which I have pictures of..I had to ask for him to be put in a recliner they didn't offer..”
RN hours are below the EveryPlace reference benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 15 measures
6
measures
5
measures
4
measures
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Riverside Health Services has had multiple families file complaint reports, resulting in serious deficiencies including pressure ulcer care failures and nursing staffing issues. The facility shows recurring problems with care planning, nursing competencies, and safety systems across surveys from 2022 to 2025. While most recent issues have correction dates, some older building safety deficiencies remain without correction plans, suggesting ongoing operational challenges.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nursing and Physician Services Deficiencies
Verify that a nurse aide has been trained; and if they haven't worked as a nurse aide for 2 years, receive retraining.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Federal Penalties
Fine
Feb 27, 2026
$72,150
Fine
Feb 6, 2025
$43,020
Riverside Health Services
for profit
Owners
Riverside Health Services LLC
Owner · Organization
Riverside Property Holdings
Owner · Organization
Rogers, John
Owner (parent company)
Rogers, Justin
Owner (parent company)
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
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Google Reviews
21 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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