Covington Court Health and Rehabilitation Center
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy teams. Still worth an in-person visit.
based on 118 Google reviews
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What this means for your family
While the facility's physical and occupational therapy teams are consistently praised for helping patients recover, the facility suffers from severe, recurring issues with staffing levels and patient neglect. If you choose this facility, ensure you have a family member present frequently to advocate for your loved one's basic needs, as response times to call lights are a major point of failure.
Google Reviews
Google Reviews
118 reviews on Google“Covington Court Health and Rehabilitation Center receives highly polarized feedback, with many families praising the physical and occupational therapy teams for successful recovery outcomes. However, a significant number of reviewers report serious concerns regarding chronic understaffing, neglectful patient care, poor food quality, and cleanliness issues. Families should be aware that while some experiences are positive, there is a recurring pattern of complaints regarding slow response times to call lights and inadequate communication.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy teams
- Compassionate and attentive individual staff members
- Clean and well-maintained facility environment
- Helpful administrative and admissions staff
Concerns
- Chronic understaffing leading to neglect (mentioned by 14 reviewers)
- Slow or non-existent response to call lights (mentioned by 9 reviewers)
- Poor food quality, cold meals, and small portions (mentioned by 7 reviewers)
- Lack of communication with families regarding medical status (mentioned by 5 reviewers)
- Hygiene issues including roaches and soiled linens (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 124 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; what is your preferred process for keeping families updated on a loved one's medical status and daily progress?
- 2With the therapy department being such a standout feature here, how do you integrate those physical and occupational therapy goals into the resident's daily routine?
- 3Could you walk me through how your team manages call light response times during peak hours or shift changes to ensure residents get the assistance they need promptly?
- 4I understand that maintaining a clean and comfortable environment is a priority; what is your current protocol for room sanitation and laundry services?
- 5How do you handle feedback regarding meal service, and what options are available if a resident has specific nutritional needs or preferences regarding the quality and temperature of their food?
- 6Given the importance of consistent care, how do you ensure that staffing levels remain stable throughout the week to provide the level of attention my family member requires?
Personalized based on this facility's data
Key Review Excerpts
“The nurse practitioners and nurses were excellent. The therapists were the best. She could not sit up in bed when she got there. When she left, she walked out with a walker and was able to go back to her home in Tennessee.”
“I’m absolutely appalled by the lack of quality in patient care here, my grandmother is a patient here on hospice. we were here for 4 hours and zero staff came into check on her we only got help for her when we asked.”
“My rehabilitation team was wonderful! Sean, vocational therapist, was thoughtful, kind, and he was fantastic about explaining each exercise to me.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
3
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints about safety hazards, care quality, and resident rights violations at this facility. The most recurring issues involve quality of care, safety and accident prevention, and resident rights protections. While all deficiencies show correction dates, the pattern of repeated problems across multiple surveys and seven complaint-triggered investigations suggests ongoing operational challenges that families should carefully evaluate.
Mar 12, 2026Routine5
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Have an alternate power supply for its alarm system.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Aug 1, 2024Routine2
Smoke Deficiencies
Provide properly protected cooking facilities.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Apr 18, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Aug 18, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 14, 2023Routine18
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 14, 2023Complaint3
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Federal Penalties
Fine
Jun 22, 2023
$12,196
Ownership & Operations
Who Operates This Facility
Covington Court Health and Rehabilitation Center
for profit
Chain Affiliation
Nhs Management
43 facilities nationwide
Chain avg rating: 2.8/5 · Rank 23 of 43
Ownership & Management
Owners
James Norman Estes Jr Tr
Owner · Organization
Jennifer Lee Estes Tr 031093
Owner · Organization
Estes, James
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
118 reviews from families & visitors
Official Website
Visit covingtonhealth.com
Medicare data downloads
Original nursing home datasets
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