Nursing HomeMedicaid

Brooken Hill Health and Rehab, LLC

Limited public data on Brooken Hill Health and Rehab, LLC. Call, tour, and ask to meet current residents' families — your own impression matters most.

9000 Hwy 71 South, Fort Smith, AR 72908|125 beds|Licensed & Active

Google rating

4.2/5

based on 11 Google reviews

(479) 409-2450 Directions Website

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What this means for your family

While the facility is physically beautiful and offers a robust activity program, the serious concerns regarding clinical oversight and staff empathy are significant red flags. If you are considering this facility, ensure you have a clear plan for how your loved one's medical status will be communicated to you and request a meeting with the nursing director to discuss their infection monitoring protocols.

Google Reviews

11 reviews on Google

“Brooken Hill Health and Rehab is a visually appealing facility that receives praise for its physical environment and daily activity programming. However, families have raised serious concerns regarding the quality of nursing care, specifically citing a lack of empathy, poor communication, and potential negligence in monitoring medical conditions like infections.”

Quality Themes

Tap a score for details

Strengths

Beautiful, well-maintained facility
Active daily activity schedule
Friendly staff interactions

Concerns

Poor clinical oversight and lack of empathy (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 13 analyzed

How They Respond to Reviews

0%response rate

Questions for Your Tour

1We've heard wonderful things about how beautiful and well-maintained the facility is; could you show us some of your favorite common areas?
2The daily activity schedule sounds very engaging—could you tell us more about what a typical week looks like for residents?
3How does the nursing team ensure that medication administration is handled accurately and checked thoroughly every day?
4What specific protocols are in place to ensure clear and consistent communication between the clinical staff and our family members?
5In the event of a medical emergency during the night, what is the process for notifying the family and coordinating care?
6We noticed your staff is often described as very friendly; how do you foster that culture of empathy and compassion among the care team?

Personalized based on this facility's data

Key Review Excerpts

“Absolutely beautiful facility! A lot of hard working nurses/macs and CNAs. Also gotta brag on all our department heads and even housekeeping!”

Visitor/Family · 2026★★★★★

“Don't let the beautiful facility fool you overall my mother looked and appeared clean and fed while there very disappointed in the staff's attitude towards her recovery her frame of mind and things that I'm now being told by my mother that transpired while she was in the short-term unit their lack of empathy and irresponsibility to check some of her medical status for an infection that caused her to end up in bad shape”

Short-term resident's family · 2026★☆☆☆☆

Source: 11 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.30hrs

41%

Registered nurses for medical care

Total Nursing

6.26hrs

All nurses + aides combined

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

😔

Residents with depression symptoms

↓ Lower is better

This Facility2.3%

Mixed vs Avgs

Here

2.3%

12.1%

1.4%

Sebastian

3.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better

This Facility20.3%

Worse than Avg

Here

20.3%

15.3%

11.0%

Sebastian

11.2%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility19.0%

Worse than Avg

Here

19.0%

14.4%

10.1%

Sebastian

11.4%

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility22.9%

Worse than Avg

Here

22.9%

19.4%

14.0%

Sebastian

15.4%

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility9.6%

Better than Avg

Here

9.6%

15.4%

11.1%

Sebastian

12.9%

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility25.3%

Mixed vs Avgs

Here

25.3%

19.5%

21.7%

Sebastian

27.0%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility60.0%

Worse than Avg

Here

60.0%

81.8%

82.0%

Sebastian

94.0%

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility61.8%

Worse than Avg

Here

61.8%

79.7%

77.7%

Sebastian

92.5%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility1.8%

Worse than Avg

Here

1.8%

1.6%

1.3%

Sebastian

0.7%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

1deficiencies

1 complaint-triggered

Brooken Hill Health and Rehab has one recent deficiency from November 2025 triggered by a family complaint regarding failure to provide appropriate treatment and care according to resident preferences and medical orders. While this raises concerns about individualized care planning and treatment delivery, the facility has provided a correction date for this issue. Families considering this facility should inquire about recent improvements to care protocols and how resident preferences are incorporated into treatment plans.

Nov 7, 2025Complaint1 finding

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Brooken Hill Health and Rehab, LLC

Organization Type

for profit

Chain Affiliation

Chain Name

Central Arkansas Nursing Centers

Chain Size

39 facilities nationwide

Ownership & Management

Owners

Norsworthy, David

Owner (parent company)

30%

Key personnel

Morton, MichaelOfficer / DirectorLe, ThanhManagerTerry, KristiManagerLe, ThanhAdp of the SnfNorsworthy, DavidAdp of the Snf

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(479) 409-2450

brookenhillhr.com

9000 Hwy 71 South

Fort Smith, AR 72908

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

11 reviews from families & visitors

Official Website

Visit brookenhillhr.com

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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