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A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 15 Google reviews
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Brooken Hill Health and Rehab, LLC has a middle-range Medicare overall rating. Strengths include beautiful, well-maintained facility. Some reviewers note concerns about poor clinical oversight and lack of empathy (mentioned by 2 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
Brooken Hill Health and Rehab is a visually appealing facility that receives praise for its physical environment and daily activity programming. However, families have raised serious concerns regarding the quality of nursing care, specifically citing a lack of empathy, poor communication, and potential negligence in monitoring medical conditions like infections.
Quality Themes
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Concerns
Rating Trends
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Distribution · 17 analyzed
Personalized based on this facility's data
Key Review Excerpts
“Absolutely beautiful facility! A lot of hard working nurses/macs and CNAs. Also gotta brag on all our department heads and even housekeeping!”
“Don't let the beautiful facility fool you overall my mother looked and appeared clean and fed while there very disappointed in the staff's attitude towards her recovery her frame of mind and things that I'm now being told by my mother that transpired while she was in the short-term unit their lack of empathy and irresponsibility to check some of her medical status for an infection that caused her to end up in bad shape”
RN hours are below the EveryPlace reference benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
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measures
11
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Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Brooken Hill Health and Rehab has one recent deficiency from November 2025 triggered by a family complaint regarding failure to provide appropriate treatment and care according to resident preferences and medical orders. While this raises concerns about individualized care planning and treatment delivery, the facility has provided a correction date for this issue. Families considering this facility should inquire about recent improvements to care protocols and how resident preferences are incorporated into treatment plans.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Brooken Hill Health and Rehab, LLC
for profit
Central Arkansas Nursing Centers
39 facilities nationwide
Owners
Norsworthy, David
Owner (parent company)
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
15 reviews from families & visitors
Official Website
Visit brookenhillhr.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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