Chapel Ridge Health and Rehab
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 36 Google reviews
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What this means for your family
While the facility is frequently praised for its clean environment and compassionate staff, the reports of neglect and resistance to hospital transfers are serious red flags. If you choose this facility, ensure you have a clear plan for medical advocacy and visit frequently at irregular hours to monitor the quality of care your loved one receives.
Google Reviews
Google Reviews
36 reviews on Google“Chapel Ridge Health and Rehab receives highly polarized feedback, with some families praising the compassionate, attentive staff and clean environment, while others report severe neglect and unprofessional behavior. While some visitors highlight a warm atmosphere and good communication, multiple negative reports describe significant lapses in basic care, including hygiene issues and resistance to transferring patients to hospitals.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Clean and well-maintained facility
- Effective communication with families during end-of-life care
- Engaging activities and friendly environment
Concerns
- Neglect and poor hygiene (e.g., patients left in soiled conditions) (mentioned by 2 reviewers)
- Resistance to transferring patients to hospitals for necessary care (mentioned by 2 reviewers)
- Unprofessional staff behavior and conduct (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 39 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With a 5-star CMS rating, what specific protocols do you have in place to ensure that personal hygiene and daily care needs are consistently met for every resident?
- 2Could you walk me through your facility's process for determining when a resident needs to be transferred to a hospital, and how you involve family members in that decision?
- 3I noticed some feedback regarding staff professionalism; how do you foster a culture of respect and accountability among your team members?
- 4Given the 4-star staffing rating, how do you ensure that your nursing team has enough time to provide individualized, compassionate attention to each of the 74 residents?
- 5What are some of the most popular activities or social programs currently running that help residents feel connected and engaged in the community?
- 6Since you have a strong reputation for end-of-life care, how do you handle communication with families during sensitive medical situations to ensure they feel supported and informed?
Personalized based on this facility's data
Key Review Excerpts
“I found them so engaged with the residents in the Alzheimer’s unit. The rooms are so much larger than any other facilities I toured, large TVs, No Smells.”
“No one should ever sit in the floor for 30 minutes covered in urine, waiting on someone attend.”
“When I wanted her sent to hospital, they tried everything to make her stay. They came up with every excuse possible not to call the ambulance.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Chapel Ridge has faced recurring issues with fire safety systems and accident prevention, with families filing two complaints about safety hazards in 2023. The facility shows persistent problems with smoke detection, fire alarm maintenance, and preventing accidents across multiple inspections, though all deficiencies have correction dates. Additional concerns include resident assessment accuracy and food safety violations that have appeared in multiple surveys.
May 8, 2025Routine4
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Feb 16, 2024Routine15
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Keep all essential equipment working safely.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Apr 19, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 18, 2022Routine6
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Ownership & Operations
Who Operates This Facility
Chapel Ridge Health and Rehab
for profit
Chain Affiliation
Central Arkansas Nursing Centers
39 facilities nationwide
Chain avg rating: 3.5/5 · Rank 5 of 38 (Best)
Ownership & Management
Owners
Hursh, Paralea
Owner
Norsworthy, David
Owner
Sams, Jerry
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
36 reviews from families & visitors
Official Website
Visit chapelridgehr.com
Medicare data downloads
Original nursing home datasets
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