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Nursing HomeMedicaid Investigative

River View Nursing and Rehabilitation Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

1555 East End Boulevard Plains Twp, Wilkes Barre, PA 18711180 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.6/5

based on 44 Google reviews

5
4
3
2
1

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7/ 10
critical Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Above-median deficiencies (13 vs median 8.0)
  • High staff turnover (60%)
  • High RN turnover (71%)

Bottom 25% in PA · Below recommended RN staffing · Above average staffing · Worst in IMPERIAL HEALTHCARE GROUP chain · Abuse citation

Source: Medicare data

What this means for your family

This facility shows strong results for short-term physical therapy, but there are recurring, serious reports of neglect in long-term care. If you are considering this facility, I strongly recommend conducting unannounced visits during weekends or evenings to observe staffing levels and response times firsthand.

Google Reviews

Google Reviews

44 reviews on Google
River View Nursing and Rehabilitation Center receives highly polarized feedback, with many families praising the physical therapy team and the cleanliness of the facility. However, there are serious, recurring allegations regarding neglect, including reports of residents being left in soiled clothing, failure to provide basic hygiene, and slow response times to call lights. Prospective families should weigh the positive experiences of short-term rehab patients against the concerning reports of inadequate long-term care.

Quality Themes

Tap a score for details
Food3.0Staff6.0Clean8.0ActivitiesN/AMedsN/AMemoryN/AComms7.0ValueN/A

Strengths

  • Effective physical therapy programs
  • Clean and well-maintained environment
  • Friendly and helpful reception staff
  • Attentive short-term rehabilitation care

Concerns

  • Neglect regarding hygiene and basic care (soiling, bathing) (mentioned by 3 reviewers)
  • Slow or non-existent staff responsiveness to patient needs (mentioned by 3 reviewers)
  • Poor quality of food (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2344.32025(26)5.02026(18)

Distribution · 44 analyzed

5
39
4
0
3
1
2
0
1
4

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very active in responding to online feedback; how do you use that input to improve the daily experience for residents?
  • 2Given the importance of hygiene and personal care, what specific protocols do you have in place to ensure residents receive consistent assistance with bathing and grooming throughout the day?
  • 3I see that your physical therapy programs are highly regarded; how do you ensure that same level of attentiveness carries over into the daily nursing care for residents who aren't in rehab?
  • 4When a resident needs assistance, what is your standard process for ensuring staff respond promptly to call lights and requests?
  • 5Regarding the dining experience, what steps are you taking to improve the quality of meals and ensure residents are satisfied with their daily food options?
  • 6With 180 residents, how do you manage staffing levels during peak times to ensure that every resident receives the personal attention they need?

Personalized based on this facility's data


Key Review Excerpts

My mother was placed here and stayed for a little over two months. She needed rehabilitation to walk again. This place had her walking in no time and I was surprised and proud.

Rehab patient's family · 2026★★★★★

My mother was at this place and received terrible care in 2024. She was left to sit in a dirty diaper for hours, was never bathed, teeth not brushed, filthy room, dirty sheets, and multiple falls.

Long-term resident's family · 2025☆☆☆☆

My Mom was here for rehab and the staff does nothing more than get her out of bed and into a wheelchair where she sits all day. She ended up falling trying to go to the bathroom because the staff wasn’t around to help her.

Rehab patient's family · 2025☆☆☆☆
Source: 44 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.43hrs
57%
Registered nurses for medical care
Total Nursing
3.68hrs
90%
All nurses + aides combined
Staff Turnover
61%
Lower is better (< 30% = good)
RN Turnover
85%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

7

measures

Worse Than Avg

6

measures

Mixed Results

4

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility75.3%
Worse than Avg
Here
75.3%
US
93.4%
PA
87.1%
Luzerne
97.4%
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.6%
Better than Avg
Here
1.6%
US
12.1%
PA
8.3%
Luzerne
6.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility9.5%
Better than Avg
Here
9.5%
US
14.4%
PA
17.5%
Luzerne
16.9%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility11.1%
Better than Avg
Here
11.1%
US
15.3%
PA
18.4%
Luzerne
19.0%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility22.7%
Worse than Avg
Here
22.7%
US
15.5%
PA
17.7%
Luzerne
18.2%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility25.0%
Mixed vs Avgs
Here
25.0%
US
19.4%
PA
26.0%
Luzerne
25.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility70.0%
Mixed vs Avgs
Here
70.0%
US
79.8%
PA
68.7%
Luzerne
84.7%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility77.5%
Mixed vs Avgs
Here
77.5%
US
81.8%
PA
69.2%
Luzerne
85.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.7%
Worse than Avg
Here
2.7%
US
1.6%
PA
1.4%
Luzerne
1.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

12deficiencies
2penalties
Above state avg (10.1)
32 complaint-triggered

River View Nursing Center shows concerning patterns with families filing numerous complaints that triggered inspections across multiple years. Recurring issues include medication management, resident care planning, resident rights violations, and protection from neglect. The facility has faced repeated deficiencies in infection control, fire safety systems, and providing appropriate medical care, with many problems persisting across multiple surveys despite reported corrections.

Feb 27, 2026Routine
14
0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0100Potential for harm · PatternCorrected

Construction Deficiencies

Meet other general requirements.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0694Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

0744Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0868Potential for harm · IsolatedCorrected

Administration Deficiencies

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

Feb 27, 2026Complaint
1
0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

Sep 23, 2025Complaint
1
0810Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Provide special eating equipment and utensils for residents who need them and appropriate assistance.

Jun 18, 2025Complaint
2
0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Apr 25, 2025Routine
18
0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0352Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly install and monitor supervisory attachments on automatic sprinkler systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0600Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0032Potential for harm · PatternCorrected

Emergency Preparedness Deficiencies

Provide primary/alternate means for communication.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0741Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0919Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the use of electrical equipment.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0699Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care or services that was trauma informed and/or culturally competent.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Jun 14, 2024Routine
24
0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0600Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0625Potential for harm · PatternCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0688Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0694Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

0868Potential for harm · PatternCorrected

Administration Deficiencies

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0622Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

0640Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0732Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0345Minimal · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0712Minimal · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0919Minimal · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the use of electrical equipment.

0623Minimal · PatternCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Federal Penalties

Payment Denial

Jun 14, 2024

34-day denial

Payment Denial

Jul 11, 2023

69-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

River View Nursing and Rehabilitation Center

Organization Type

for profit

Chain Affiliation

Chain Name

Imperial Healthcare Group

Chain Size

13 facilities nationwide

Chain avg rating: 2.4/5 · Rank 12 of 13 (Worst)

Ownership & Management

Owners

Timber Ridge Snf Operations Holdings LLC

Owner · Organization

100%

Ch Pa7 Snf Holdings LLC

Owner (parent company) · Organization

Chrh Equities LLC

Owner (parent company) · Organization

Ens Holdings, LLC

Owner (parent company) · Organization

Ih Pa Operations Holdings LLC

Owner (parent company) · Organization

The Ens Family Trust

Owner (parent company) · Organization

Ymcs Equities LLC

Owner (parent company) · Organization

Gottesman, Daniel

Owner (parent company)

Key personnel

Simpson, LouannW-2 Managing EmployeeHerzka, YisroelOfficer / Director
Source: Medicare provider data

Contact

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Contact this facility directly and verify the details that matter most to your family.

References & Resources

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Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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