Reviewer concerns include serious safety and care failures — investigate before committing.
based on 9 Google reviews
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Reviewer feedback for North Penn Manor suggests areas to investigate further. Common concerns include: serious safety and care failures, presence of bed bugs. We recommend visiting in person, talking to current residents and their families, and asking specific questions about the concerns identified in reviews.
Families should exercise extreme caution, as recent reviews describe serious safety and care concerns that led a family member to move their loved one elsewhere. While one older review highly praises the personalized, homey atmosphere and attentive care, more recent feedback is overwhelmingly negative, citing issues ranging from poor care to bed bugs.
Quality Themes
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Concerns
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Distribution · 9 analyzed
Personalized based on this facility's data
Key Review Excerpts
“This is an excellent personal care home. The owner gets to know each resident and is genuine and caring! The facility is clean and personalized with decorations. They took care of my grandmother and were attentive to any health changes.”
“All I will say is that I’m happy we got our loved one out alive. Unfortunately I can't say unharmed but he’s in a better, cleaner and safer place with staff that actually care for their patients.”
Source: PA State Licensing Agency
Key Findings
Between 2022 and 2026, North Penn Manor underwent 42 inspections, resulting in 13 clean reports and 79 documented violations. Findings from these inspections included issues regarding staff documentation, facility maintenance, food storage practices, and cleanliness in the kitchen and laundry areas.
The home did not obtain a new medical evaluation following a significant change in a resident's medical condition.
A resident's change in care needs following a physician's indication of a new diagnosis was not documented in a significant change assessment and support plan.
An uncovered trash can was observed in the shared shower room.
A staff member's criminal history check was not completed until one day after their hire date.
Cigarette butts were observed in the grass surrounding the outdoor designated smoking gazebo.
The resident-home contract did not include an updated annual fee schedule for the actual amounts charged for available services.
The narcotic administration book failed to include the initials of the staff person who administered a prescribed medication.
A resident was unsupervised during an outdoor activity and left the facility unnoticed, later being found by police.
A resident was not properly supervised during an outdoor activity, leading to them walking into traffic and being found by police.
Cigarette butts were found discarded on the ground near the porch railing in the designated smoking area.
Direct care staff person was reported to frighten and intimidate residents by screaming and refusing to assist when asked.
The home failed to secure medical attention for a resident whose eyes were observed to be irritated and encrusted with discharge.
The resident's support plan failed to document necessary medical information, including a choking incident, dietary requirements, and speech therapy services.
The Medication Administration Record binder was left unattended on top of the medication cart and was accessible to the public.
A walker and a Hoyer lift were found blocking the egress from the home's exit doors.
Medications were stored in an unsecured and unlocked bedside table in a resident's room.
A resident was found with over-the-counter creams in their room despite not having a medical evaluation assessing them as able to self-administer medications.
A 2x4 inch hole was found in the kitchen wall with visible wires exposed.
The home failed to provide visible signage informing visitors of the video surveillance used at entry and exit points.
A manual fire pull station was physically and visually obstructed by an artificial tree, floor scrubber, wet floor signs, and a broom.
The License Inspection Summary report was not posted conspicuously, as it was located in a container behind an artificial tree.
Boxes containing soda cans and cereal were observed being stored directly on the floor of the dry food storage shed.
The hot water temperature in the bathroom of Resident Room BB was measured at 125.6 degrees Fahrenheit, exceeding the 120 degree limit.
Medication Administration Records (MARs) were left unlocked and unattended on medication carts in the front lobby.
Two medication carts were left unlocked and unattended in the front lobby.
North Penn Manor INC
for profit
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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