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Nursing HomeMedicaid Investigative

Embassy of East Mountain

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

101 East Mountain Drive, Wilkes-Barre, PA 18702120 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.8/5

based on 76 Google reviews

5
4
3
2
1
Embassy of East Mountain Nursing Home in Wilkes-Barre, PA — Street View
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3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Above-median deficiencies (13 vs median 8.0)

Bottom 25% in PA · Below recommended RN staffing · Worst in EMBASSY HEALTHCARE chain · No penalties on record

Source: Medicare data

What this means for your family

The facility's physical and occupational therapy departments are highly regarded and often lead to successful rehab outcomes. However, families should be aware of consistent reports regarding slow response times to call bells and difficulty reaching administrative staff. We strongly recommend visiting during off-hours or weekends to observe staffing levels firsthand before making a decision.

Google Reviews

Google Reviews

76 reviews on Google
Embassy of East Mountain receives highly polarized feedback, with many reviewers praising the therapy team and individual staff members for their compassion, while others report severe neglect and systemic operational failures. Families frequently cite concerns regarding slow response times to call bells, poor communication, and inadequate basic care, particularly during off-hours. Prospective families should be aware that experiences appear inconsistent, ranging from excellent rehabilitative care to reports of unhygienic conditions and staffing shortages.

Quality Themes

Tap a score for details
Food3.0Staff5.0Clean4.0Activities4.0Meds2.0Memory6.0Comms2.0Value2.0

Strengths

  • Highly skilled physical and occupational therapy teams
  • Many staff members described as compassionate and caring
  • Effective short-term rehabilitation outcomes
  • Clean and professional environment reported by some families

Concerns

  • Slow or ignored response to call bells (mentioned by 6 reviewers)
  • Poor communication and difficulty reaching administration (mentioned by 5 reviewers)
  • Inadequate basic patient care (hygiene, supplies, medication) (mentioned by 5 reviewers)
  • Understaffing, especially during evenings and weekends (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

2343.0'19(2)4.01.0'21(2)2.71.0'23(2)3.94.3'25(40)3.2'26(5)

Distribution · 79 analyzed

5
54
4
2
3
0
2
2
1
21

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard wonderful things about your physical and occupational therapy teams; could you tell us more about how they support residents during rehabilitation?
  • 2How do you ensure that call bells are answered promptly, especially during the evening and weekend shifts?
  • 3What is the process for communicating important updates or changes in care from the administration to the family?
  • 4Could you walk us through the daily meal schedule and how you ensure dining needs and nutrition are consistently met?
  • 5How does the nursing team manage medication administration to ensure everything is handled accurately and on time?
  • 6What kind of social activities or community events are planned to keep residents engaged and active each week?

Personalized based on this facility's data


Key Review Excerpts

The OT & PT therapists were absolutely fantastic & can't praise them enough for the job that they did. However, I had the misfortune of having a loved one stay here for roughly two weeks(Never Again!) I didn't see the level of neglect as some of the other reviewers did, however I can tell you that this nursing home is extremely unstaffed or just not monitored especially after 430pm

Long-term resident's family · 2022★★☆☆☆

My mom had the misfortune of staying here for 3 weeks…food is horrible/ no fresh fruit or vegetables/ let me say some staff were quite nice but they were outnumbered by the rude and careless…call buttons unanswered and bedsores that could have been prevented

Long-term resident's family · 2023☆☆☆☆

I was a resident here for awhile after surgery the nursing staff was wonderful physical therapist had me up and doing everything I need to go home earlier then expected the food service was great even the administration were very nice the place was always clean

Rehab patient · 2025★★★★★
Source: 76 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.56hrs
75%
Registered nurses for medical care
Total Nursing
3.45hrs
84%
All nurses + aides combined
Staff Turnover
36%
Lower is better (< 30% = good)
RN Turnover
21%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

8

measures

Worse Than Avg

4

measures

Mixed Results

5

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.9%
Better than Avg
Here
1.9%
US
12.1%
PA
8.3%
Luzerne
6.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility9.9%
Better than Avg
Here
9.9%
US
19.5%
PA
19.9%
Luzerne
19.1%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility87.5%
Worse than Avg
Here
87.5%
US
95.5%
PA
93.5%
Luzerne
97.3%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility90.8%
Mixed vs Avgs
Here
90.8%
US
93.4%
PA
87.1%
Luzerne
96.6%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility20.6%
Worse than Avg
Here
20.6%
US
15.5%
PA
17.7%
Luzerne
18.4%
🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility1.0%
Better than Avg
Here
1.0%
US
4.9%
PA
5.1%
Luzerne
5.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility72.3%
Mixed vs Avgs
Here
72.3%
US
81.8%
PA
69.2%
Luzerne
85.6%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility78.1%
Mixed vs Avgs
Here
78.1%
US
79.8%
PA
68.7%
Luzerne
84.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.8%
Worse than Avg
Here
1.8%
US
1.6%
PA
1.4%
Luzerne
1.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

12deficiencies
Above state avg (10.1)
17 complaint-triggered

This facility has concerning patterns with families filing multiple complaints that triggered 19 deficiencies, including a recent serious safety violation in January 2026. Recurring problems span safety and accident prevention, care planning and resident assessments, and fire safety systems. Issues persist across surveys rather than being permanently resolved, with the most recent complaint involving inadequate supervision that could cause actual harm to residents.

Jan 9, 2026Routine
11
0565Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0835Potential for harm · PatternCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0161Potential for harm · PatternCorrected

Construction Deficiencies

Use approved construction type or materials.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0741Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0710Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0712Minimal · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0628Minimal · PatternCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

Jan 9, 2026Complaint
5
0689Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0679Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0680Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure the activities program is directed by a qualified professional.

0809Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

Aug 21, 2025Complaint
1
0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

May 29, 2025Complaint
1
0569Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.

Mar 7, 2025Routine
17
0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0223Potential for harm · PatternCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0362Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0745Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide medically-related social services to help each resident achieve the highest possible quality of life.

0790Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide routine and 24-hour emergency dental care for each resident.

0791Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

0849Potential for harm · IsolatedCorrected

Administration Deficiencies

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

Mar 7, 2025Complaint
3
0660Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Plan the resident's discharge to meet the resident's goals and needs.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0836Potential for harm · PatternCorrected

Administration Deficiencies

Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Embassy of East Mountain

Organization Type

for profit

Chain Affiliation

Chain Name

Embassy Healthcare

Chain Size

35 facilities nationwide

Chain avg rating: 2.5/5 · Rank 36 of 37 (Worst)

Ownership & Management

Owners

Andrews, Heather

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Linam, Kim

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Rasmussen-Jones, Holly

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Gph Wilkes-Barre East Mountain Lp5% or Greater Security InterestHandler, AaronManagerLevulis, LorreeManagerRepchick, GeorgeManagerBeverly Enterprises - Pennsylvania, INC.Adp of the Snf
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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