Riverstreet Manor
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 152 Google reviews

Watch Riverstreet Manor
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (17 vs median 8.0)
Below average in PA · Below recommended RN staffing · $8,278 in fines · Abuse citation
What this means for your family
While the facility is frequently praised for its clean environment and effective therapy programs, the recurring reports of long call-bell response times and inconsistent hygiene are major red flags. If you choose this facility, we strongly recommend conducting unannounced visits during weekends and evenings to verify that staffing levels meet your loved one's needs.
Google Reviews
Google Reviews
152 reviews on Google“Riverstreet Manor receives highly polarized feedback, with many families praising the facility's cleanliness and the kindness of specific staff members during short-term rehab stays. However, a significant number of reviewers report serious concerns regarding chronic understaffing, long response times for call bells, and inconsistent hygiene standards. Families should be aware that experiences appear to vary drastically depending on the specific wing or shift.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Effective physical and occupational therapy programs
- Welcoming and professional admissions staff
- Compassionate care from select individual nurses and aides
Concerns
- Excessive call bell response times (mentioned by 7 reviewers)
- Inconsistent hygiene and toileting assistance (mentioned by 5 reviewers)
- Rude or dismissive staff behavior (mentioned by 4 reviewers)
- Theft or loss of personal belongings (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 153 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent feedback regarding call light response times, what specific protocols or staffing adjustments have you implemented to ensure residents receive timely assistance?
- 2Can you walk us through the daily routine for hygiene and toileting support to ensure residents feel consistently cared for and comfortable?
- 3With the current CMS ratings in mind, what steps is the leadership team taking to improve staff communication and overall medication management processes?
- 4How does the facility safeguard personal belongings, and what is your protocol if a resident reports a missing item?
- 5Since therapy programs are a noted strength here, how do you integrate those physical and occupational sessions into a resident's daily schedule?
- 6What is your process for keeping family members informed about changes in a resident's health or medication needs, especially given the goal of improving communication?
Personalized based on this facility's data
Key Review Excerpts
“The staff is excellent and the therapy is by far the best in the valley! The therapist have him working almost 2 hours a day!”
“I was sent here for rehab before my second surgery... they made me wait for ridiculous amounts of time after pressing the call button to come help me. One time I set a timer on my phone and it took them 38 minutes to answer.”
“My Dad is there on hospice with a few weeks left and the amount of stuff I have proof of thank God is absolutely horrid... the call light rings and rings for over 20 minutes the nurses at the desk eating away while they can hear the call light going off.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Riverstreet Manor has concerning patterns with families filing 25 complaint-triggered deficiencies across areas including medication management, nutrition and dietary services, and resident care quality. Recent serious issues include abuse protection failures and medication errors, though the facility has provided correction dates for all violations. Recurring problems with food safety, pain management, and resident rights suggest systemic challenges that families should carefully evaluate before considering placement.
Dec 30, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Oct 21, 2025Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Environmental Deficiencies
Have policies on smoking.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Jun 26, 2025Routine14
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Jun 26, 2025Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Jan 30, 2025Complaint1
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Sep 6, 2024Routine19
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Rights Deficiencies
Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Federal Penalties
Fine
Oct 21, 2025
$8,278
Ownership & Operations
Who Operates This Facility
Riverstreet Manor
for profit
Ownership & Management
Owners
Rscnhhc LLC
Owner · Organization
Sar Ft 2021 Family Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
152 reviews from families & visitors
Official Website
Visit riverstreethc.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Third Avenue Health & Rehab Center
< 1 miNursing Home · Kingston, PA
Serenity Care Kingston
< 1 miAssisted Living · Kingston, PA
Embassy of Wyoming Valley
< 1 miNursing Home · Wilkes Barre, PA
North Penn Manor
< 1 miAssisted Living · Wilkes-Barre, PA
Allied Services Center City Skilled Nursing
1.1 miNursing Home · Wilkes Barre, PA
Heinz Transitional Rehabilitation Unit
1.1 miNursing Home · Wilkes-Barre, PA