Reservoir Center for Health & Rehabilitation, the
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 121 Google reviews

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What this means for your family
While the facility is praised for its clean environment and effective physical therapy, the frequency of reports regarding neglect and poor medical communication is concerning. If you choose this facility, we strongly recommend daily, unscheduled visits to monitor your loved one's hygiene and care, and to maintain direct contact with the medical team to ensure follow-up appointments are actually scheduled.
Google Reviews
Google Reviews
121 reviews on Google“The Reservoir Center for Health & Rehabilitation receives highly polarized feedback, with many families praising the facility's cleanliness, welcoming atmosphere, and specific staff members who provide compassionate care. However, a significant number of reviewers report serious concerns regarding neglect, understaffing, and poor communication, particularly involving medical follow-ups and responsiveness to patient needs. Prospective families should be aware of these starkly contrasting experiences when evaluating the facility for long-term or rehabilitative care.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Friendly and welcoming reception staff
- Effective physical and speech therapy programs
- Compassionate individual nursing care
Concerns
- Severe understaffing leading to neglect and slow response times (mentioned by 12 reviewers)
- Poor communication and lack of follow-up from medical staff/doctors (mentioned by 6 reviewers)
- Hygiene and basic care issues (e.g., patients left in soiled linens) (mentioned by 5 reviewers)
- Inconsistent or cold food service (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 107 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given that staffing levels can fluctuate, what specific protocols do you have in place to ensure call bells are answered promptly during shift changes or peak hours?
- 2I noticed some feedback regarding communication; could you walk me through the typical process for how a family is notified about changes in a resident's health or medication adjustments?
- 3How does the facility ensure that hygiene and personal care needs, such as timely assistance with linens, are consistently met throughout the day and night?
- 4I see the therapy programs are highly regarded here; how do those teams coordinate with the nursing staff to ensure a resident's progress is maintained outside of scheduled therapy sessions?
- 5Since dining is such an important part of daily life, what steps are being taken to improve the consistency and temperature of the meals served to residents?
- 6I noticed the facility responds to some online feedback; how do you use that input from families to make tangible improvements to the daily resident experience?
Personalized based on this facility's data
Key Review Excerpts
“My poor father in law has been there for quite awhile and has had numerous visits to the ER due to their negligent. He sits in his own stool and urine for sometimes hours on end which has led to UTI’s which progressed to the point that he was septic.”
“My mother is 91 and arrived very weak from flu A and pneumonia... They got her up and moving quickly. She accomplished her goals, and returned home to my sister’s today.”
“My brother was on West 2 following a stroke. We met with the nurse manager within a week of him moving in and expressed our concerns about follow up medical care. After a month in the place, not one appointment happened!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
4
measures
1
measures
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has recurring issues in medication management, care planning, and resident rights, with families filing complaints about medication errors and inadequate communication about residents' conditions. The facility shows a pattern of deficiencies across multiple surveys from 2021 to 2024, with the most recent issues in October 2024 involving medication errors and dialysis care that prompted family complaints. While all deficiencies have correction dates, the repeated violations in core care areas suggest ongoing quality concerns families should investigate.
Jan 13, 2026Routine11
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Oct 15, 2024Complaint4
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Oct 2, 2024Routine17
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.
Jul 11, 2023Routine3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Federal Penalties
Fine
Jul 24, 2023
$3,145
Ownership & Operations
Who Operates This Facility
Reservoir Center for Health & Rehabilitation, the
for profit
Chain Affiliation
National Health Care Associates
43 facilities nationwide
Chain avg rating: 3.0/5 · Rank 21 of 43
Ownership & Management
Owners
Marvin Ostreicher Family Trust 2012
Owner (parent company) · Organization
Meridian Capital Foundation
Owner (parent company) · Organization
Mso Associates LLC
Owner (parent company) · Organization
Susan Ostreicher Family Trust 2012
Owner (parent company) · Organization
Ventas Nhv Fund
Owner (parent company) · Organization
Bokow, Barry
Owner (parent company)
David, Albert
Owner (parent company)
Geffner, Ira
Owner (parent company)
Gluck, Robert
Owner (parent company)
Lobell, Jonah
Owner (parent company)
Lowinger, Ben
Owner (parent company)
Lowinger, Joseph
Owner (parent company)
Ostreicher, David
Owner (parent company)
Ostreicher, Marc
Owner (parent company)
Ostreicher, Marvin
Owner (parent company)
Ostreicher, Susan
Owner (parent company)
Schoor, Kalman
Owner (parent company)
Shaya-Mograby, Moshe
Owner (parent company)
Steg, Yitzchok
Owner (parent company)
Weinstock, Abraham
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
121 reviews from families & visitors
Official Website
Visit reservoircenterrehab.com
Medicare data downloads
Original nursing home datasets
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