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Nursing HomeMedicaid

Reservoir Center for Health & Rehabilitation, the

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

400 Bolton Street, Marlborough, MA 01752144 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.2/5

based on 121 Google reviews

5
4
3
2
1
Reservoir Center for Health & Rehabilitation, the Nursing Home in Marlborough, MA — Street View
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What this means for your family

While the facility is praised for its clean environment and effective physical therapy, the frequency of reports regarding neglect and poor medical communication is concerning. If you choose this facility, we strongly recommend daily, unscheduled visits to monitor your loved one's hygiene and care, and to maintain direct contact with the medical team to ensure follow-up appointments are actually scheduled.

Google Reviews

Google Reviews

121 reviews on Google
The Reservoir Center for Health & Rehabilitation receives highly polarized feedback, with many families praising the facility's cleanliness, welcoming atmosphere, and specific staff members who provide compassionate care. However, a significant number of reviewers report serious concerns regarding neglect, understaffing, and poor communication, particularly involving medical follow-ups and responsiveness to patient needs. Prospective families should be aware of these starkly contrasting experiences when evaluating the facility for long-term or rehabilitative care.

Quality Themes

Tap a score for details
Food4.0Staff5.0Clean8.0Activities7.0Meds3.0Memory6.0Comms3.0ValueN/A

Strengths

  • Clean, well-maintained facility
  • Friendly and welcoming reception staff
  • Effective physical and speech therapy programs
  • Compassionate individual nursing care

Concerns

  • Severe understaffing leading to neglect and slow response times (mentioned by 12 reviewers)
  • Poor communication and lack of follow-up from medical staff/doctors (mentioned by 6 reviewers)
  • Hygiene and basic care issues (e.g., patients left in soiled linens) (mentioned by 5 reviewers)
  • Inconsistent or cold food service (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'14(1)'19(3)'21(1)'23(20)'25(33)'26(19)

Distribution · 107 analyzed

5
72
4
10
3
4
2
2
1
19

How They Respond to Reviews

77%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1Given that staffing levels can fluctuate, what specific protocols do you have in place to ensure call bells are answered promptly during shift changes or peak hours?
  • 2I noticed some feedback regarding communication; could you walk me through the typical process for how a family is notified about changes in a resident's health or medication adjustments?
  • 3How does the facility ensure that hygiene and personal care needs, such as timely assistance with linens, are consistently met throughout the day and night?
  • 4I see the therapy programs are highly regarded here; how do those teams coordinate with the nursing staff to ensure a resident's progress is maintained outside of scheduled therapy sessions?
  • 5Since dining is such an important part of daily life, what steps are being taken to improve the consistency and temperature of the meals served to residents?
  • 6I noticed the facility responds to some online feedback; how do you use that input from families to make tangible improvements to the daily resident experience?

Personalized based on this facility's data


Key Review Excerpts

My poor father in law has been there for quite awhile and has had numerous visits to the ER due to their negligent. He sits in his own stool and urine for sometimes hours on end which has led to UTI’s which progressed to the point that he was septic.

Family member · 2026☆☆☆☆

My mother is 91 and arrived very weak from flu A and pneumonia... They got her up and moving quickly. She accomplished her goals, and returned home to my sister’s today.

Rehab patient's daughter · 2025★★★★★

My brother was on West 2 following a stroke. We met with the nurse manager within a week of him moving in and expressed our concerns about follow up medical care. After a month in the place, not one appointment happened!

Long-term resident's family · 2024★★★☆☆
Source: 121 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.64hrs
86%
Registered nurses for medical care
Total Nursing
3.99hrs
97%
All nurses + aides combined
Staff Turnover
32%
Lower is better (< 30% = good)
RN Turnover
26%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

12

measures

Worse Than Avg

4

measures

Mixed Results

1

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility32.2%
Worse than Avg
Here
32.2%
US
19.4%
MA
21.4%
Middlesex
19.1%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility4.0%
Better than Avg
Here
4.0%
US
15.3%
MA
16.4%
Middlesex
13.7%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility8.1%
Better than Avg
Here
8.1%
US
14.4%
MA
16.9%
Middlesex
15.2%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility22.7%
Worse than Avg
Here
22.7%
US
15.4%
MA
21.3%
Middlesex
22.6%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility97.2%
Better than Avg
Here
97.2%
US
93.4%
MA
92.4%
Middlesex
92.5%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility23.6%
Worse than Avg
Here
23.6%
US
19.5%
MA
19.4%
Middlesex
19.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility90.3%
Better than Avg
Here
90.3%
US
79.7%
MA
77.7%
Middlesex
76.6%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility82.3%
Better than Avg
Here
82.3%
US
81.8%
MA
77.6%
Middlesex
76.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
MA
1.3%
Middlesex
1.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies
1penalties
Near state avg (8.9)
4 complaint-triggered
$3,145 in fines

This facility has recurring issues in medication management, care planning, and resident rights, with families filing complaints about medication errors and inadequate communication about residents' conditions. The facility shows a pattern of deficiencies across multiple surveys from 2021 to 2024, with the most recent issues in October 2024 involving medication errors and dialysis care that prompted family complaints. While all deficiencies have correction dates, the repeated violations in core care areas suggest ongoing quality concerns families should investigate.

Jan 13, 2026Routine
11
0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0865Potential for harm · PatternCorrected

Administration Deficiencies

Have a plan that describes the process for conducting QAPI and QAA activities.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0744Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

0636Minimal · Pattern

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

Oct 15, 2024Complaint
4
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Oct 2, 2024Routine
17
0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0291Potential for harm · IsolatedCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0712Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0781Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have restrictions on the use of portable space heaters.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0660Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Plan the resident's discharge to meet the resident's goals and needs.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0742Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0646Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.

Jul 11, 2023Routine
3
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

Federal Penalties

Fine

Jul 24, 2023

$3,145

Ownership & Operations

Who Operates This Facility

Owner / Operator

Reservoir Center for Health & Rehabilitation, the

Organization Type

for profit

Chain Affiliation

Chain Name

National Health Care Associates

Chain Size

43 facilities nationwide

Chain avg rating: 3.0/5 · Rank 21 of 43

Ownership & Management

Owners

Marvin Ostreicher Family Trust 2012

Owner (parent company) · Organization

Meridian Capital Foundation

Owner (parent company) · Organization

Mso Associates LLC

Owner (parent company) · Organization

Susan Ostreicher Family Trust 2012

Owner (parent company) · Organization

Ventas Nhv Fund

Owner (parent company) · Organization

Bokow, Barry

Owner (parent company)

David, Albert

Owner (parent company)

Geffner, Ira

Owner (parent company)

Gluck, Robert

Owner (parent company)

Lobell, Jonah

Owner (parent company)

Lowinger, Ben

Owner (parent company)

Lowinger, Joseph

Owner (parent company)

Ostreicher, David

Owner (parent company)

Ostreicher, Marc

Owner (parent company)

Ostreicher, Marvin

Owner (parent company)

Ostreicher, Susan

Owner (parent company)

Schoor, Kalman

Owner (parent company)

Shaya-Mograby, Moshe

Owner (parent company)

Steg, Yitzchok

Owner (parent company)

Weinstock, Abraham

Owner (parent company)

Key personnel

Bokow, BarryOfficer / DirectorGilmartin, ThomasOfficer / DirectorOstreicher, MarvinOfficer / DirectorIdumwonyi, EghosaManagerShaller, CaitlinManager
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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