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Nursing HomeMedicaid Investigative

Sudbury Pines Extended Care

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

642 Boston Post Road, Sudbury, MA 0177692 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.8/5

based on 23 Google reviews

5
4
3
2
1
Sudbury Pines Extended Care Nursing Home in Sudbury, MA — Street View
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3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Above-median deficiencies (24 vs median 7.0)

Below average in MA · Below recommended RN staffing · No penalties on record

Source: Medicare data

What this means for your family

Sudbury Pines offers a strong, compassionate nursing team that many families have found effective for rehabilitation and end-of-life care. However, because multiple reviewers have raised serious concerns about facility cleanliness and administrative transparency, we strongly recommend visiting during off-hours to assess the environment yourself and asking direct questions about their billing and communication policies.

Google Reviews

Google Reviews

23 reviews on Google
Sudbury Pines Extended Care receives highly polarized feedback, with some families praising the compassionate, hands-on nursing staff and successful rehabilitation outcomes, while others report severe concerns regarding facility cleanliness and management. While long-term family members often highlight the staff's dedication and personalized care, critics frequently cite persistent odors, poor communication, and issues with administrative leadership.

Quality Themes

Tap a score for details
Food7.0Staff6.0Clean3.0Activities8.0MedsN/AMemory7.0Comms3.0Value2.0

Strengths

  • Compassionate and attentive nursing staff
  • Effective short-term rehabilitation programs
  • Personalized care for complex medical needs
  • Active and engaging social activities

Concerns

  • Persistent strong odors of urine and ammonia (mentioned by 2 reviewers)
  • Unprofessional or dismissive administrative leadership (mentioned by 3 reviewers)
  • Poor communication regarding billing and patient status (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'12(1)'15(1)'17(2)'19(4)'21(1)'24(2)'25(2)

Distribution · 26 analyzed

5
16
4
1
3
0
2
1
1
8

How They Respond to Reviews

9%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given the facility's focus on complex medical needs, what specific protocols are in place to ensure consistent communication with families regarding a resident's daily health status?
  • 2I noticed the facility has a strong reputation for engaging social activities; could you walk me through what a typical week of programming looks like for residents?
  • 3How does your team maintain high standards of environmental cleanliness and odor management throughout the facility on a daily basis?
  • 4With 92 residents to care for, how does the administrative team ensure that family concerns or billing questions are addressed in a timely and professional manner?
  • 5Since the facility manages complex medical needs, what is your process for coordinating care during an emergency, and how quickly are family members notified?
  • 6I see that the staff-to-resident ratio is a strong point here; how do you support your nursing team to ensure they remain attentive and compassionate during their shifts?

Personalized based on this facility's data


Key Review Excerpts

Don't be fooled by the dated building. While it doesn't look like the newer, 'hotel style' facilities, the care was top notch.

Long-term resident's family · 2019★★★★★

I appreciate the excellent communication and updates. It warms my heart that so many staff strive (CNA,s, activities, nurses, housekeeping, food service, reception, social services, admin, etc) to really get to know each resident.

Long-term resident's family · 2020★★★★★

Even in a respirator sprayed on the inside with peppermint and jasmine oils, all you can smell is stale urine and ammonia that burns your eyes and nose to the point of physical pain.

Visitor · 2023☆☆☆☆
Source: 23 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.44hrs
59%
Registered nurses for medical care
Total Nursing
3.79hrs
92%
All nurses + aides combined
Staff Turnover
40%
Lower is better (< 30% = good)
RN Turnover
14%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 15 measures

Medicare Rating
2/ 5
Better Than Avg

8

measures

Worse Than Avg

6

measures

Mixed Results

1

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility47.9%
Worse than Avg
Here
47.9%
US
15.4%
MA
21.3%
Middlesex
22.2%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility36.4%
Worse than Avg
Here
36.4%
US
19.5%
MA
19.4%
Middlesex
18.8%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility6.1%
Better than Avg
Here
6.1%
US
19.4%
MA
21.4%
Middlesex
19.5%
😔

Residents with depression symptoms

↓ Lower is better
This Facility4.5%
Better than Avg
Here
4.5%
US
12.1%
MA
13.7%
Middlesex
12.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility97.7%
Better than Avg
Here
97.7%
US
93.4%
MA
92.4%
Middlesex
92.6%
🦠

Residents who got a urinary tract infection

↓ Lower is better
This Facility6.3%
Worse than Avg
Here
6.3%
US
1.6%
MA
1.9%
Middlesex
1.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility55.2%
Worse than Avg
Here
55.2%
US
81.8%
MA
77.6%
Middlesex
77.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

24deficiencies
Well above state avg (8.9)
1 complaint-triggered

This facility shows concerning patterns with 53 deficiencies across four surveys, including a recent complaint investigation where a family reported abuse and neglect prevention failures. Recurring problems span resident assessment and care planning, resident rights protections, and quality of care issues. Most deficiencies appear corrected upon follow-up, but the persistent issues across multiple areas and the complaint-triggered investigation warrant careful consideration during any visit.

Jun 10, 2025Complaint
1
0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

Mar 6, 2025Routine
25
0838Potential for harm · WidespreadCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0604Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0686Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0744Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0291Potential for harm · IsolatedCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0699Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care or services that was trauma informed and/or culturally competent.

0806Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0582Minimal · WidespreadCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0641Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

Mar 15, 2024Routine
4
0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0641Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

Sep 13, 2022Routine
23
0041Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0311Potential for harm · PatternCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0364Potential for harm · PatternCorrected

Smoke Deficiencies

Install properly constructed windows in hallway walls or doors.

0521Potential for harm · PatternCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0911Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the installation and maintenance of electrical systems.

0640Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0687Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate foot care.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0020Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures including evacuation.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Sudbury Pines Extended Care

Organization Type

for profit

Ownership & Management

Owners

Henderson, Roberta

Owner

100%

Key personnel

Henderson, RobertaOfficer / DirectorHenderson, RobertaManagerJain, SandeepManagerSudbury Pines Extended Care FacilityAdp of the SnfHenderson, RobertaAdp of the Snf
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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