Alliance Health at Coleman
Strong Medicare quality ratings; families often praise compassionate and professional nursing staff. Still worth an in-person visit.
based on 11 Google reviews
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What this means for your family
The facility is highly regarded by families for its clean environment and compassionate, professional staff who provide excellent long-term care. When touring, we recommend asking about their food safety protocols and communication processes, as some external visitors have noted inconsistencies in administrative organization.
Google Reviews
Google Reviews
11 reviews on Google“Alliance Health at Coleman receives high praise from family members for providing compassionate, professional, and respectful care that helps residents feel well-maintained and comfortable. However, the facility faces criticism regarding administrative organization, specifically concerning communication with vendors, and isolated reports of poor hygiene standards in dining areas.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and professional nursing staff
- Clean and well-maintained resident rooms
- Strong support for family members during the adjustment process
- Consistent, high-quality care for long-term residents
Concerns
- Poor administrative communication and scheduling (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 11 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1It is wonderful to hear that your nursing staff is so compassionate; how do you ensure that this level of personal care remains consistent across all shifts?
- 2We want to make sure we stay in the loop, so what is the best way for us to communicate with the administration regarding updates on our loved one?
- 3Could you tell us more about the daily meal schedule and how much input residents have regarding their dining options?
- 4What kind of social activities or community events are planned to help residents stay engaged and connected with each other?
- 5How does the clinical team handle medical emergencies or sudden changes in health during the overnight hours?
- 6Since the rooms are noted for being so clean and well-maintained, what is your routine for ensuring a comfortable and sanitary environment for long-term residents?
Personalized based on this facility's data
Key Review Excerpts
“My mom is clean, her room is clean, her belongings are clean and she is well cared for. It breaks my heart not to be with her more often. My heart is peaceful knowing the wonderful people who take care of her are the best!”
“Every member of the staff was professional and respectful of mom’s needs, but also so kind and caring. We were blessed to have Mom cared for at Coleman House.”
“They have been so caring and helpful during her adjustment (and mine.) At times it was a challenge and they worked with me to ensure her best care. They kept me informed of her progress and were always willing to chat with me.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
12
measures
2
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Alliance Health at Coleman has had 16 deficiencies across recent inspections, with recurring issues in daily care assistance, medication management, and safety protocols. The most recent survey found problems with physical restraint use and resident care, while previous inspections cited medication errors and inadequate supervision. All deficiencies have been corrected by the facility, suggesting responsiveness to identified problems.
Sep 9, 2025Routine8
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Jul 3, 2024Routine2
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Apr 19, 2023Routine6
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Ownership & Operations
Who Operates This Facility
Alliance Health at Coleman
nonprofit
Chain Affiliation
Alliance Health & Human Services
8 facilities nationwide
Chain avg rating: 3.8/5 · Rank 2 of 8
Ownership & Management
Owners
Alliance Health INC
Owner · Organization
Grady, Francis
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
11 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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